Capture Salesforce Field Service mobile app device logs; similar to Salesforce app for Android and iOS. Salesforce Support may ask you to send Salesforce Field Service mobile app debug logs to troubleshoot or diagnose issues. Resolution To send Salesforce Field Service device logs Open the Salesforce Field Service mobile app. Tap the Profile tab.
- Open the Salesforce Mobile App.
- Tap the Menu icon on the lower right side of the app.
- Tap your profile photo on the upper left.
- Tap Settings.
- Tap Advanced.
- Tap Send Event Logs.
- In the CC/BCC field, type in the email address of the Salesforce Support Engineer to whom you will send the email.
How to use debug logs in Salesforce to troubleshoot?
- Processes created in the Process Builder appear as flows and workflow rules in debug logs. ...
- Record change processes appear as flows of type Workflow. ...
- Immediate actions that are executed in a block are strung together in the flow. ...
- Scheduled actions are executed after a FLOW_WAIT element. ...
How to enable debug logs?
Log on to the computer as a member of the local administrators group. Launch Event Viewer. Select ViewShow Analytic and Debug Logs. Navigate to Event Viewer (Local)Applications and Service LogsMicrosoftUser Experience VirtualizationApp Agent. Right-click on Debug under App Agent and select Enable Log.
What are debug logs and how do I use them?
- Each debug log must be 20 MB or smaller. ...
- System debug logs are retained for 24 hours. ...
- If you generate more than 1,000 MB of debug logs in a 15-minute window, your trace flags are disabled. ...
- When your org accumulates more than 1,000 MB of debug logs, we prevent users in the org from adding or editing trace flags. ...
How do I collect debug logs?
To collect debug logs
- Right-click on “Debug” node and select “Save all events as”.
- Choose a location and a file name and Save.
- Choose “Display information for these languages” and select “English (United States)”.
- Click “Ok”.
What is a debug log?
A debug log can record database operations, system processes, and errors that occur when executing a transaction or running unit tests. Debug logs can contain information about: Database changes. HTTP callouts. Apex errors.
How long are debug logs retained?
The log lines can be removed from any location, not just the start of the debug log. System debug logs are retained for 24 hours. Monitoring debug logs are retained for seven days. If you generate more than 1,000 MB of debug logs in a 15-minute window, your trace flags are disabled.
What is debug filtering?
Debug log filtering provides a mechanism for fine-tuning the log verbosity at the trigger and class level. This is especially helpful when debugging Apex logic. For example, to evaluate the output of a complex process, you can raise the log verbosity for a given class while turning off logging for other classes or triggers within a single request.
What is a log line?
Log lines are included inside units of code and indicate which code or rules are being executed. Log lines can also be messages written to the debug log. For example: Log lines are made up of a set of fields, delimited by a pipe ( | ).
Does debug log include time based workflows?
The debug log does not include information from actions triggered by time-based workflows. You can retain and manage debug logs for specific users, including yourself, and for classes and triggers. Setting class and trigger trace flags doesn’t cause logs to be generated or saved.
Debug Log Categories
Each debug level includes a debug log level for each of the following log categories. The amount of information logged for each category depends on the log level.
Debug Log Levels
Each debug level includes one of the following log levels for each log category. The levels are listed from lowest to highest. Specific events are logged based on the combination of category and levels. Most events start being logged at the INFO level.
Debug Event Types
The following is an example of what is written to the debug log. The event is USER_DEBUG. The format is timestamp | event identifier:
