Slaesforce FAQ

how to set up email templates in salesforce lightning

by Arely Turcotte Published 2 years ago Updated 2 years ago
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How to Create an Email Template in Salesforce

  1. This is the login page for Salesforce.
  2. Sign into your Salesforce account. You will be asked for an email and a password. ...
  3. Click on the small arrow next to your username. It's in the upper right hand corner.
  4. Click My Settings. It's in the drop-down menu below your username.
  5. Click Email. It's in the sidebar menu to the left.
  6. Click Email Templates.

Full Answer

How do I create an email template in Salesforce?

  • To edit or delete your email templates, click Setup in the drop-down menu below your username. ...
  • You can use your email template by going to a contact page, scrolling down to the bottom and clicking the "Send an Email" button under "HTML Email Status." Click "Select ...
  • You can also mass email contacts with your template. ...

How to create a lightning email template?

  • Related Entity Type is the list of objects from which your HTML email template can retrieve field level information to insert into the email template. ...
  • The merge field must match the object that you are pulling information from. ...
  • Selecting a Related Entity Type locks that template to that object. ...

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How to send mass emails in Salesforce Lightning?

  • Go to ‘Setup’ and Enter ‘Permission Sets’ in Quick Find box
  • Choose any one of the standard Permission Set
  • Then scroll down to ‘System Section’
  • And click ‘System Permissions’
  • Click ‘Edit’ button in permission set page
  • Check the checkbox for ‘Allow sending of List Emails’ to enable list email
  • Click ‘Save’ button

How to configure Lightning sales path Salesforce?

  • In Salesforce Setup, navigate to: Path Settings → New Path
  • Name the Path, select the object, and record type (if applicable). I align the names of my paths [object name – record type name].
  • Select the picklist field. Path can be based on any picklist field (the picklist values will display from left to right, following how they are ordered in setup)

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How do I create a lightning email template in Salesforce?

Click New Email Template.Enter the template's name.Add a subject. ... If you want, select an item from the Related Entity Type dropdown list. ... If you want, select a letterhead from the Enhanced Letterhead dropdown list.Click Save.Click Edit.In the HTML Value field, compose the email to use as your template.More items...

How do I manage email templates in Salesforce lightning?

From Setup, enter Permission Sets in the Quick Find box. Then, select Permission Sets.Click one of the standard permission sets, and click System Permissions.Click Edit, select Manage Public Lightning Email Templates, and click Save.

How do I enable lightning email templates?

To configure email templates in lightningGo to Setup > Email > Lightning Email Templates.Enable Folders and Enhanced Sharing.Go to the Email Templates tab.In the Folders section, click All Folders.Click the New Folder button.More items...

Can you create email templates in Salesforce?

You can create plain-text email templates to send to recipients who can't read HTML email.

How do I manage email templates in Salesforce?

Click the name of any email template to go to the Classic Email Templates page.To edit or delete a template, click Edit or Del next to the template name in the list.Click New Template to create any type of Classic email template.More items...

How do I change the default email template in Salesforce?

To enable default email templates:From Setup, enter Support Settings in the Quick Find box, then select Support Settings.Click Edit.Select Enable default email templates .Choose the Apex class that contains your template selection logic.Click Save.

Where are lightning email templates stored in Salesforce?

Lightning email templates are saved in a private directory by default. All users can edit their own private templates and any public templates that they own. If you have the Manage Public Lightning Email Templates permission, you can also create, edit, and delete public templates.

How do I change my email template in lightning?

Modify or Create Email Templates in Lightning ExperienceFrom the App Launcher, select Email Templates.Click New Email Template and enter a name.Click Select Folder, select a folder, and click Select Folder.Compose the email to use as your template.Click Save.

How do I access email templates in Salesforce?

Access Classic Email Templates If you don't have permission to edit public templates, go to your personal settings. Enter Templates in the Quick Find box, then select Email Templates or My Templates—whichever one appears.

What are the 4 types of email templates that can be created in Salesforce?

In Salesforce Classic, you can create four different types of email templates: text, HTML with Classic Letterhead, custom, and Visualforce. All of these email templates can include text, merge fields, and attached files.

Do classic email templates work in lightning?

Use Your Classic Email Templates in Lightning Experience You can use your Text, Custom HTML, Letterhead, and Visualforce email templates in Lightning Experience.

How do I make an email template?

Create or change templatesOpen Gmail and click Compose.In the Compose window, enter your template text.Click More. Templates.Choose an option: To create a new template, click Save draft as template. Save as new template. ... (Optional) To send an email, compose your message and click Send.

What is Salesforce Lightning?

If you are using Salesforce Lightning, click the icon that resembles a gear. Salesforce Lightning is the new user interface for Salesforce that launched in 2015. Most new Salesforce users will use the Lightning interface, but many users still use the classic Salesforce interface.

How to use email template?

You can use your email template by going to a contact page, scrolling down to the bottom and clicking the "Send an Email" button under "HTML Email Status.". Click "Select Template" at the top and choose your newly created template. You can also mass email contacts with your template.

How to mass email contacts?

You can also mass email contacts with your template. Go to the "Contacts" tab, scroll to the bottom and click "Mass Email Contacts" under the "Tools" section. You will be led through the process of choosing a template and choosing a contact list before sending.

How to use custom domain?

If your company has a custom domain, click Use custom domain below the login screen and enter the custom domain in the space provided. If you don't know your custom domain, contact your administrator. Click on the small arrow next to your username. It's in the upper right hand corner.

How to make a letterhead?

The first time you create a new letterhead, you will be given some information about letterheads. Click Next to continue. To create a new letterhead, click New Letterhead.

Can you create an email template in Salesforce?

You can create an email template that can be sent out en masse, allowing you to reach customers quickly. This article will tell you how to create an email template in Salesforce.

Can you send emails with HTML?

Both text and HTML emails can be used when sending mass emails, but they cannot be sent out with a Visual Force template. Only HTML and Visual Force templates allow you to place images within the text. There is likely a company standard for sending emails with or without letterhead.

How to use template in Outlook?

To use the template in the future, navigate to your Contact or Case record and click the Email button. Instead of typing out a new email, click the Insert, Create, or Update Template button and select Insert a Template. You can now choose the template you created and use it for the email activity.

How many types of email templates can I create?

Once you click the New Template button, you will see you can create four different types of email templates. Each option allows you to create a template. For example, the HTML with Classic Letterhead allows you to create a template and layout using your company’s letterhead.

Can you automate email in Salesforce?

Once you set up your email automation, you don’t have to track and email customers individually and find information from multiple records, as the system will do that work for you.

Can you automate Lightning email templates?

The Lightning templates are similar; however, they are currently only used as “one off” templates. That means that you cannot automate them like the Classic Email Templates. Salesforce has plans to allow automation in the future, but you can use them to send emails to individual recipients for now.

Why are email templates important?

It’s important to build clear and coherent templates designed to easily communicate with your recipients.

How to add dynamic content to email template?

Click [alt text: variable tag] Choose your desired variable tag from the list. You can add dynamic content to your email template. In the editor, click. From the first dropdown, select the dynamic content to include. Use the preview dropdown to preview different variations. To insert the content, click OK.

Can you reuse email templates?

You can’t use email templates for emails until you publish them. List email drafts are emails that haven't been sent yet. You create emails once, and you can copy and edit them, but you can’t reuse emails like you can reuse a template.

Can you send an email template once?

You can use a list email over and over again to create email templates, but you can only send an email template once. . You can edit email templates with an easy-to-use WYSIWYG editor, but you have to hand code list emails.

Can you use Pardot to create email templates?

Pardot includes several responsive layouts that you can use to create mobile-friendly email layout templates. Select a responsive layout when building an email template, or if you’re an advanced user, add responsive CSS to your own layout templates using media queries.

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