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how to set up outlook integration salesforce

by Prof. Alejandrin Schmeler PhD Published 2 years ago Updated 2 years ago
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Steps to Integrate Outlook and Salesforce

  1. Open your Salesforce Org. Search Outlook in quick find box and Select Outlook Integration and Sync. ...
  2. Now Again search Outlook in quick find box and Click on Outlook Configuration. Then Click on New Outlook Configuration button.
  3. Now Switch to Salesforce Classic. ...

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Full Answer

What is the best email integration with Salesforce?

What Is Salesforce Integration?

  • Salesforce Integration Processes. ...
  • App-based Salesforce Integration. ...
  • Code-based Salesforce Integration. ...
  • Different Ways To Integrate Salesforce. ...
  • Business Logic Integration. ...
  • User Interface Integration. ...
  • Data Integration. ...
  • Salesforce Integration Checklist
  • Extensive Planning. ...
  • Understanding Both The Applications. ...

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How to connect Salesforce CRM with Microsoft Outlook?

  • It puts all of your customer information in one place: Outlook.
  • It offers integrated tasks and reminders that you can associate with a contact, company or sales deal.
  • It lets you share customer information across the organization.
  • It’s relatively simple to use and available on mobile.

How to create email integration in Salesforce?

  • From Setup, enter Gmail in the Quick Find box, and then select Gmail Integration and Sync.
  • Enable Customize Content with App Builder.
  • In the Email Application Pane section, create a pane and use Lightning App Builder to add components to the pane and assign the panes to users. ...

How to add Salesforce button to Outlook?

  • Open Outlook and click “New Email”.
  • Right-click on the “Clipboard” ribbon (the menu area near the top that contains “Paste”, “Cut”, “Copy”, etc), click “Customize the Ribbon”.
  • On the right-hand side, under the “New Mail Message” section, click the current “Salesforce” group (if one exists) and click “Remove”.
  • Highlight the “New Mail Message” section.

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How do I set up integration in Outlook with Salesforce?

Steps to Integrate Outlook and SalesforceOpen your Salesforce Org.Click on Setup.Search Outlook in quick find box and Select Outlook Integration and Sync. ... Enable Use Enhanced Email with Outlook and Click Active and Notify Reps.Click on Edit button.More items...•

How does Outlook integration work in Salesforce?

The Salesforce integration with Outlook is one of a suite of products that give sales reps the power to work from their email applications, while keeping Salesforce data up to date. The integration provides Salesforce data directly within Outlook, and the ability to log emails and events to Salesforce records.

How do I enable integration in Outlook?

Turn an add-in on in Outlook for WindowsIn Outlook, click File > Manage Add-ins. In Outlook Web App, click Settings. > Manage add-ins.Under Manage add-ins, in the Turned on column, select the check box for the add-in you want to enable.

Is Salesforce Outlook integration free?

It is free and demands customization. Lightning Salesforce Outlook Sync for Microsoft Exchange can bring into step contacts & events amongst your Microsoft Exchange-based calendar and Salesforce.

What is the difference between Salesforce for Outlook and Outlook integration?

The Outlook integration lets users work with Salesforce records and certain Salesforce features while in their Outlook email or calendar. This integration is meant to replace the Salesforce for Outlook side panel and even offers more features that Salesforce for Outlook does not.

How do I integrate email with Salesforce?

0:052:47Salesforce email integration - YouTubeYouTubeStart of suggested clipEnd of suggested clipI can link this email to a related Salesforce. Record like a contact account opportunity or even aMoreI can link this email to a related Salesforce. Record like a contact account opportunity or even a custom object.

Can I sync my Outlook calendar with Salesforce?

You can keep your Outlook and Salesforce events in sync using Salesforce for Outlook. After an event is in Salesforce, you can assign it to related records, like contacts, accounts, opportunities, and so on.

Is Salesforce for Outlook still supported?

Salesforce for Outlook is retiring in June 2023. We recommend that as a long-term plan, Salesforce administrators move users to our next-generation replacement products, Outlook Integration and Einstein Activity Capture.

How much is Outlook integration for Salesforce?

Salesforce Inbox is a commercial ($25 per user/month as of Jun 2020) version of Outlook/Gmail Integration & Sync with additional features enabling: Composing emails from templates.

Is there a Salesforce plugin for Outlook?

To use the integration, each Outlook user needs the Salesforce add-in for Microsoft Outlook. How you get the add-in is up to your Salesforce admin and your IT department. After the add-in is installed, launch it in Outlook, connect your email account, and then manage the add-in like you do other Microsoft add-ins.

Does Salesforce for Outlook work with Office 365?

Salesforce for Outlook works with Outlook 2013, Office 365, Outlook for Mac and the Outlook Web App (OWA). You can read the full announcement from Salesforce as well as more about the app here. You can get the Salesforce App for Outlook from the Office Store for free: store.office.com.

Introduction to Salesforce

Salesforce is a Cloud-based Customer Relationship Management (CRM) platform that focuses on streamlining corporate processes such as Sales, Marketing, and more. Salesforce has specialized in Data Analytics, Marketing Automation, Customer Service, and Platform Development applications as a result of sustained development and efforts.

Introduction to Microsoft Outlook

Microsoft Outlook is an Email program that allows users to send and receive emails from their computers. Microsoft Outlook is a piece of commercial software that is available separately or as part of the Microsoft Office suite.

Why you Should do Salesforce Outlook Integration

For folks in sales, Salesforce and Outlook are essential tools. Integrating Salesforce and Outlook would automate their daily workflows significantly. Salespeople, for example, can use Outlook to send emails to Potential Clients, Manage Client Data, and Schedule Appointments.

Steps to Set up Salesforce Outlook Integration

To carry out Salesforce Outlook Integration smoothly you need to follow the steps given below:

Install Salesforce for Office 365

Activate the Outlook connector in your Salesforce account so that your Sales Reps may use Salesforce from within Microsoft Outlook Office 365.

Install Salesforce for Gmail

Go to your Salesforce account, use the Type field on the Event object to provide the Sales Representatives a drop-down menu to choose Gmail integration. They can choose from a list of event kinds to classify the event they’re reporting if the field is visible.

Install Salesforce for Microsoft Exchange

To integrate Salesforce with Microsoft Exchange, Microsoft AppSource must be authorized by the Microsoft Exchange server to make Calls To and From Business Apps. Choose whether the integration add-on is installed on behalf of users by an Exchange Administrator or by Outlook Users directly from the Store.

How to install Salesforce on Outlook?

Click on beside Setup your User Name and Select My Settings. Search Outlook in quick find box and Select Salesforce for Outlook. Now Scroll down bottom of the page and Download Salesforce for Outlook using Download (Version) button. If Microsoft Outlook is Open, Close It. Now Install setup file on your computer.

How to sync Salesforce email with Outlook?

STEP 1. Open your Salesforce Org. Click on Setup. Search Outlook in quick find box and Select Outlook Integration and Sync. Then enable Outlook Integration and Lightning Sync button. Enable Use Enhanced Email with Outlook and Click Active and Notify Reps. Click on Edit button.

What is Outlook email?

Microsoft outlook, or simply Outlook, is a personal information manager from Microsoft, that allows users to send and receive email on their computer . It provides many functionalities to manage various types of personal data like calendar appointments and similar entries, tasks, contacts, notes, and events.

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Get to Know Expert Coaching Sessions

Expert coaching sessions are designed to help you get more value from Salesforce, faster. Get to know the available offerings.

How To: Sales Cloud: Set Up Outlook Integration (Individual Session)

Premier and Signature Success Plan customers: Request an individual coaching session to learn how to get started with Outlook integration.

Design Your Email Integration Tool

Not sure where to start? Use this decision-making tool to determine which email integration product fits your company's system requirements.

Increase Sales Rep Productivity with Salesforce Email and Calendar Integration

Learn how sales reps work smarter with email integration. Discover which Salesforce licenses offer which email & calendar features.

Salesforce and Outlook Integration

Help reps track customer interactions and work their Salesforce deals directly in Outlook.

Considerations for Setting Up the Outlook Integration

Keep these considerations in mind to determine which Outlook features to enable and what users will need for access.

Does Salesforce work with Outlook?

The Salesforce integration with Outlook is one of a suite of products that give sales reps the power to work from their email applications,while keeping Salesforce data up to date. The integration provides Salesforce data directly within Outlook, and the ability to log emailsand events to Salesforce records. Add Einstein Activity Capture to automate email and event logging and to sync contacts and calendarevents between Salesforce and Outlook. To learn more about other products available, see Salesforce Help.

Can Salesforce be integrated with Outlook?

The integration between Salesforce and Microsoft® Outlook® requires both server-side setup and ashort client-side setup procedure. Review the system requirements and ensure that your emailserver is set up to communicate with the integration. Turn on the integration and push the Salesforceadd-in to your Outlook users.

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