Slaesforce FAQ

how to set up salesforce inbox for gmail

by Rosemary Towne Published 2 years ago Updated 1 year ago
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To activate Gmail to Salesforce: From Setup, enter Email to Salesforce in the Quick Find box, then select Email to Salesforce. Confirm that it’s activated.

Full Answer

How to integrate Salesforce and Gmail?

If your organization uses both Salesforce and Gmail, consider enabling the connection between the two systems. Doing so lets your organization sync data automatically, associate emails from your Gmail to your Salesforce records and more. Connecting this key information in Salesforce will boost your User’s productivity.

What is the use of email log in Salesforce?

It helps to log emails as standard message objects and activates emails to Salesforce; Sales Representatives can use this setting to add (or log) emails and attachments as Salesforce emails to records. Events and their attachments can also be added (or logged) to Salesforce records by representatives.

What is Salesforce Lightning sync for Google?

See the Big Picture for Setting Up Lightning Sync for Google: Salesforce administrators can set up Lightning Sync so Sales teams can sync Contacts and Events between your company’s Gmail account and Salesforce.

What are the benefits of Salesforce CRM?

It’s easier to craft-focused, meaningful interactions with prospects and customers when you can access crucial email messages, scheduled meetings, and pertinent Salesforce records all in one location.

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How do I add Salesforce Inbox to Gmail?

From Setup, in the Quick Find box, enter Integration , and then select either Outlook Integration and Sync or Gmail Integration and Sync.Expand Let users access Salesforce records.If you use Outlook, make sure that Email to Salesforce and Use Enhanced Email are enabled.More items...

How do you set up Salesforce Inbox?

1:213:41Setting Up Salesforce Email inbox - YouTubeYouTubeStart of suggested clipEnd of suggested clipAddress you might have an edr net mailbox username if that makes sense so whatever you are able toMoreAddress you might have an edr net mailbox username if that makes sense so whatever you are able to log in with it's either one of those two when prompted for permissions accepted choose accept.

How do I enable lightning for Gmail in Salesforce?

Salesforce Lightning for GmailGo to Lightning for Gmail and Sync Settings.Enable Lightning for Gmail.Add Salesforce Lightning for Gmail Google Chrome extension.Open Gmail in Google Chrome browser.Click Log In to Salesforce.More items...•

Does Salesforce have an email Inbox?

Salesforce Inbox is a productivity tool to integrate Salesforce with emails, such as Outlook and Gmail. It is available with additional cost, except your company already purchased additional products that include Inbox. Inbox work in Core Salesforce platform which is Sales Cloud, Service Cloud, and Lightning Platform.

How does Salesforce Inbox work?

An Inbox license unlocks Inbox features in the Outlook integration, Gmail integration, and Lightning Experience, and also provides access to the Inbox mobile app. Email integrations let sales reps work with Salesforce data directly in Microsoft Outlook and Gmail or in the Salesforce Inbox mobile app.

How do I use Inbox in Salesforce?

0:005:51Salesforce Inbox for Outlook: Demo Deep-Dive - YouTubeYouTubeStart of suggested clipEnd of suggested clipIn this demo we're going to showcase how your team can use Salesforce inbox to sell smarter whereverMoreIn this demo we're going to showcase how your team can use Salesforce inbox to sell smarter wherever. They're working if you're anything like me every day starts with email I grab a cup of coffee.

How does the Gmail integration work with Salesforce?

Gmail™ in Salesforce: Lets you add emails to Salesforce records. It lets you assign email sent from your Gmail account as activities on Leads, Contacts, Opportunities, and other records that support Activity history.

What do you need to do to enable inbox features for the Gmail integration?

In the Inbox in the Integration section, select Edit Settings and enable Make Inbox Available to Users in the Salesforce Inbox page. You can also access this setting by entering Inbox in the Quick Find box in Setup and selecting Setup Assistant.

What is lightning Gmail?

Lightning for Gmail is a free, native (read: out-of-the-box) application that allows any Salesforce users (on Classic or on Lightning) to synchronize their Google G Suite Gmail inbox with Salesforce CRM.

Is Salesforce Inbox retired?

In March 2021, we are planning to retire the legacy versions of the Inbox add-in for Outlook and Chrome extension for Gmail. Since your organization may use this older version, we wanted to let you know to move to the new version.

How do I download my Salesforce Inbox?

Navigate to Organization | Add-ins. On the add-ins screen, click the plus icon in the upper-left corner, and then select Add from the Office Store. In the search field, enter Salesforce Inbox and click the magnifying glass search icon. Switch Salesforce Inbox to On.

What is the cost of Salesforce Inbox?

$25 per month per userSalesforce Inbox licenses costs $25 per month per user, and is integrated with Gmail and Outlook.

Gmail Integration Options in Lightning Experience

In Lightning Experience, the following options are available to log emails and use Gmail:

Gmail Integration Options in Salesforce Classic

In Salesforce Classic, you can integrate Gmail to Salesforce in the following ways:

How to get Salesforce email to work with Gmail?

To get the best out of Salesforce Gmail Integration, make sure that “ Lightning Sync” and “ Use Enable Enhanced Email with Gmail” options are turned on. It helps to log emails as standard message objects and activates emails to Salesforce; Sales Representatives can use this setting to add (or log) emails and attachments as Salesforce emails to records. Events and their attachments can also be added (or logged) to Salesforce records by representatives. Email and event capture in Einstein Activity Capture adds emails and events to the activity timeline of associated Salesforce entities automatically.

Why is Salesforce Gmail important?

As a result, Salesforce Gmail Integration is critical. You will spend more time with your customers if your email and CRM communicate better, and you will spend far less time manually entering data. You’ll be able to effortlessly import emails from Gmail into Salesforce CRM, track how your prospects open and click your emails in real-time, and see everything in your CRM.

What is Salesforce automation?

CRM Automation: Salesforce’s intelligent technology automates a variety of business processes, such as Task Assignment and E-Mail Alert production. It has a process builder that enables you to generate recommendations with only one click. It gives advice on how to proceed with a commercial transaction.

How long does it take for Gmail to delete spam?

Spam: Gmail filters spam from your inbox using multiple algorithms and automatically deletes spam mails after 30 days. If Gmail detects that a message is originating from an untrusted source with encrypted files, it displays a warning at the top of the message, urging you to read the message before responding.

What is Salesforce used for?

It also includes a variety of Application Programming Interfaces (APIs) for gaining access to and migrating data within your organization.

Is Salesforce Gmail integration complete?

Salesforce Gmail Integration is now complete. Your Sales staff will be required to customize content with Lightning App Builder, once all of these processes have been accomplished. After that, instead of drafting emails from scratch, you can start using relevant templates for better communication.

Is Gmail secure?

Secure: For emails containing sensitive information, you can establish copying permissions, expiration dates, and a passcode. For your data, Gmail uses 128-bit Industry-Standard Encryption. You may also add levels of security to your Gmail account for secure login.

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