As you learn what’s available to you, you’ll get more comfortable finding the things you need. You can get to Setup from any page in your Salesforce org. From the gear menu at the top of the screen (), click Setup.
Full Answer
How do I make sure my Salesforce Org is secure?
Now that you’ve got the basics set up, you need to make sure your Salesforce org is secure. The new Health Check feature is a great tool to guide you through best practices for password policies, network settings, and session settings. In Setup, search for “Health Check” and edit each section.
Why is it important to configure your Salesforce platform correctly?
Whether you’re creating a new Salesforce instance for your team, or refreshing an existing one, configuring the platform correctly is critical to creating a successful and repeatable sales process.
What is Salesforce Salesforce?
Salesforce is your customer success platform, designed to help you sell, service, market, analyze, and connect with your customers. New to Salesforce? Learn how to navigate, customize, and manage basic CRM features.
How do I make Salesforce default for my users?
This makes it clear to users that Salesforce is theirs to use. In order to do this, you need to create a custom App. An App is a way to organize your tabs and allows you to change the logo. You can then use Profiles to set the App as default for your users.
How do I set up company information in Salesforce?
Set Up Your Company in SalesforceManage Information About Your Company. ... Allow the Required Domains. ... Web Request Limits. ... Customize the User Interface. ... Set Up the Lightning Experience Home Page. ... Customize Record Page Settings. ... Select Your Language, Locale, and Currency. ... Define Your Fiscal Year.More items...
What can you do in the setup menu Salesforce?
The Setup menu is accessed from the Setup link on the upper-right corner of any Salesforce page. The Setup menu is organized into goal-based categories: Administer, Build, Deploy, Monitor, and Checkout. Personal settings, which all Salesforce users can edit, are available from a separate My Settings menu.
How do I start Salesforce essentials?
2:547:50How to Set Up Salesforce Essentials - YouTubeYouTubeStart of suggested clipEnd of suggested clipEmail address you'll be able to find activity. Added by you and your teammates under the activityMoreEmail address you'll be able to find activity. Added by you and your teammates under the activity timeline. Section within each record. Step two of the setup assistant. Set up your team sales process.
Is Salesforce hard to set up?
Salesforce is definitely one of the most robust CRMs on the market. So at first, it will feel complicated and busy because it's packed with tools and features that might not be appropriate for your needs.
What are the 3 main categories in the setup menu?
There are three main categories in the Setup menu: Administration, Platform Tools, and Settings.
What is company information in Salesforce?
The Company Information page shows all the important information about your company (listed here in alphabetical order). The page also includes the user and feature licenses purchased for your organization.
How do I create a sales process in Salesforce?
How to Set up a Sales Process in SalesforceFrom Setup, click Customize -> Opportunities -> Sales Processes.Click New.Create a Master process if this is your organization's first process.Name your sales process something descriptive and unique (ex. ... Add an optional description and click Save.More items...•
Is Salesforce easy to use?
Salesforce is as easy to use as the websites we use every day. It's easy to log in from anywhere, view and update customer data, and work with colleagues, at any time.
How do I organize a case in Salesforce?
Create a New CaseCreate a New Case. ... Log into Salesforce. ... Click New to open the New Case page. ... In the Contact Name field, search for the client and select from the list. ... (Optional) Select Assign using active assignment rule to have the case routed automatically to the user or queue your admin has designated.More items...
Is there any coding in Salesforce?
Salesforce's primary programming language is Apex, others being Visualforce and JavaScript. Visualforce is a markup language that allows you to create custom Salesforce pages similar to HTML.
How do I learn Salesforce admin?
Salesforce admin course contentIntroduction to Cloud Computing and Salesforce.Modelling Data in Salesforce.Customizing the User Interface.Aggregating & Validating Salesforce Data.Process Builder and Workflow.Automating Business Processes – Part 2 (Flow)Automating Business Processes – Part 3 (Approval process)More items...
Is Salesforce admin easy to learn?
Is Salesforce easy to learn? Though Salesforce is extensive, it is not difficult to learn. If you put your mind and concentration into learning the Salesforce CRM and at the same time take up this online Salesforce Training course, you will be able to master Salesforce within weeks.
What is Salesforce Knowledge Base?
Salesforce Knowledge gives you the ability to build out a comprehensive Knowledge Base ( KB) inside of Salesforce to service your internal agents, partners and customers. A Knowledge Base is simply a collection of articles with relevant information about your products and services, to encourage a self-service model for your customers ...
Can you approve articles in Salesforce?
As with most Salesforce objects, you can create an approval process for articles. This is invaluable for controlling what content is published, especially if you have a public knowledge base and need to screen content for customer-facing articles.
Setup Location
The setup link is located in the top right corner of the page as shown in the screenshot below. Clicking on the setup home takes us to the setup home page.
Setup Home
Below page shows the setup home where we see all the options available for the developer to configure and customize the option.
Setup Options
The following table lists down the important features which are frequently used in setup activity.
What is Salesforce data?
Salesforce tracks sales data using object architecture, which means information is stored as Leads, Contacts, Accounts, and Opportunities. Get to know these 4 objects, as they will represent different stages in your Sales Process. Leads are the handoff mechanism between marketing and sales.
What is lead in sales?
Leads are the handoff mechanism between marketing and sales. These people have an unknown fit or interest in your products or services. When a prospect is a Lead, sales reps are working to complete early qualification before the deal officially enters the pipeline.
What is permission set?
Permission sets grant access to objects outside of profiles. They are helpful when specific users need access to objects outside of their profiles. They help grant access to objects on an as-needed basis.
What are Organization-wide defaults and sharing rules?
Organization-wide defaults and sharing rules determine what data is private and what data is shared with other users. These settings come in handy when working across a large team with varying data security needs
Key Points – What You Need to Know
Content Management
Channels
- Once you have your articles published, you have several channels to share them with. These channels are like audiences for your content — Internal users, Partners, Customers, and the general Public.
Approval Processes
- As with most Salesforce objects, you can create an approval process for articles. This is invaluable for controlling what content is published, especially if you have a public knowledge base and need to screen content for customer-facing articles. The approval processes for knowledge articles work more or less like any other, but there are special approval actions that a…
Knowledge Features
- Ratings
One feature of Salesforce Knowledge is the ability to let your users rate the content. In Classic Knowledge this was always a 1-5 star rating, but in Lightning Knowledge it’s a simpler thumbs-up or thumbs down rating system. (When migrating, 3,4,5 stars are converted to thumbs-up and 1,2 … - Data Categories
One of the critical features of Salesforce Knowledge is Data Categories and Data Category Groups. These are two major functions — article organization and article access. Data Categories allow you to organize your article content in a hierarchical way. They can also be grouped into D…
Topics
- Adding topics to articles lets you easily classify them based on content and provides easier searching within your knowledge base. Think of these like keywords. A single article can have a multitude of topics assigned depending on the content. (Just don’t over-assign topics because then searches could return irrelevant results). Topics are different from Data Categories in that t…
Case Deflection
- With customer support teams feeling overwhelmed, Salesforce can help manage the high support volume and Knowledge is one of the methods. Exposing knowledge articles to your external and public users is a great way to deflect support cases from your service agents. A robust knowledge base will empower your customers to self-service rather than flooding your case queue with que…
Using Apex with Knowledge
- One final important feature of Knowledge is that it can have Apex triggers and be accessed through Apex code. In fact, there are standard apex classes relating to knowledge management that can be called in Apex for publishing, archiving, searching, and more. In Classic Knowledge this was more restrictive, but the Lightning Knowledge data architecture change included these …
Keep Learning!
- Lightning Knowledge is just one facet of the Lightning. To learn more about the Lightning Experience you can check out some webinars and other blogs on the topic! Why Lightning? Why Now? Lightning Experience is the next generation of Salesforce. Take advantage of the new features in Lightning and learn why now is the right time for Salesforce Lightning. Become a Ma…