Slaesforce FAQ

how to sync outreach emails and phone calls with salesforce

by Adella Kris Published 2 years ago Updated 2 years ago
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Access the Outreach Platform. Click the Accounts icon (briefcase) in the navigation sidebar. On the Accounts page, click the applicable Account to sync. On the Account Profile Panel, click the Salesforce icon (cloud). Select the applicable direction to sync the record from the Action: dropdown menu on the Synchronize Account window.

Full Answer

How do I Sync my outreach opportunities with Salesforce?

How To Sync Salesforce Opportunities Access the Outreach Platform. Access the Salesforce Plugin and click the Opportunity Object. On the Sync tab, click to enable the Polling and Inbound sync options as outlined in the table below:

What is the difference between Salesforce and Salesforce outreach?

It has got a wide range of applications from sales automation to buyer sentiment analysis, it does much more. On the other hand, Salesforce is the number one Customer Relationship Management (CRM) platform that leverages your marketing, sales, IT, and other services. When you connect Outreach to Salesforce, their benefits get multiplied.

How does the outreach plugin update contact roles in Salesforce?

If they do not match and the contact role was recently updated in Outreach, the plugin will update the contact role in Salesforce. The plugin will look up to Salesforce to see if there are any new opportunity contact roles in Salesforce that should be added to Outreach. If so, Outreach will pull the date into the Outreach platform.

What are the best practices for Salesforce outreach integration?

These best practices include ensuring everything is synced between outreach and salesforce, updating connections when necessary, knowing how to create queues on both sides of the integration.

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How do I sync Outreach calls in Salesforce?

How To Sync Salesforce Opportunities:Access the Outreach Platform.Access the Salesforce Plugin.Click the Opportunity object.On the Sync tab, click to enable the Polling and Inbound sync options as outlined in the table below: ... Confirm the Outbound Create and Outbound Update options are disabled and click Save.More items...•

How does Outreach activity sync with Salesforce?

How to Force-Sync Activities to a CRM (Advanced Task Mapping):Access the Outreach Platform.Access the applicable List View. ... Click to select the activities to sync.Click the More Options (...) ... Select Synchronize with Salesforce.Select Push Up to Salesforce from the Action: dropdown menu.More items...•

Does Outreach IO integration with Salesforce?

Outreach is compatible with the following CRMs: Salesforce Lightning. Salesforce Aloha (Classic)

What is the difference between Salesforce and Outreach?

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud helps... Outreach is the largest and fastest-growing sales execution platform provider that helps companies dramatically increase...

How do I manually sync Outreach in Salesforce?

Access the Outreach Platform. Click the Prospects icon (double silhouette) in the navigation sidebar. On the Prospects List View, select the applicable Prospects to sync. Click the More Options icon (ellipses) and select Synchronize with Salesforce from the dropdown menu.

How do I import leads from Outreach to Salesforce?

Select the correct report type, All Leads or All Contacts and Accounts, as applicable.Access Salesforce.Create a view as applicable.Click the checkbox to the left of a Lead or Contact's name to select for import.Click Import to Outreach on the top right-hand side of the page.

Does Outreach have a dialer?

Users can access the dialer from the Outreach Platform, or Outreach Everywhere, by clicking the phone icon in the top of the tool bar.

How do I map a field to Outreach in Salesforce?

How To Map Fields with OutreachAccess the Outreach Platform.Access the CRM Plugin.Click the applicable object type.Click the Fields tab.Click Add in the top right-hand corner. ... Select the applicable field from the Outreach Field dropdown menu.Select the corresponding field from the CRM Field dropdown menu.More items...•

How do I add an Outreach extension in Salesforce?

Click Open Chrome Web Store on the bottom left corner of the panel. Input Outreach in the search bar and press [Enter]. Click the Outreach Everywhere extension. Click Add to Chrome.

Is Outreach a CRM?

Outreach.io emerged among a more-recent wave of CRM-related tools seeking to go beyond the static world of data organization. The platform wants to roll up its sleeves and get in on the real action—that is, to turn the valuable insights of data into actionable strategies.

How does Outreach IO work?

Outreach.io is an email engagement platform that gives you detailed analytics about your cold email outreach campaigns in real time. This allows users to analyze how well their email campaigns are performing and tweak their prospecting and outreach strategies to achieve higher customer success rates.

What is Salesforce engage?

Salesforce Engage lets marketing share its content with sales to boost your company's selling power. Sales reps can use marketing-approved email templates to contact prospects at the right moment and track the effectiveness of the messages in Salesforce.

Purpose

The purpose of this article is to provide direction to Outreach Users in syncing Salesforce Opportunities to the Outreach platform.

Notes

Outreach recommends disabling the fallback sync option to avoid duplicate tasks syncing to Salesforce once the Opportunities have been configured to sync. For more information on disabling the Fallback Sync option, refer to the How to Disable the Fallback Sync Option on Plugin Types article.

Introduction to Salesforce

Salesforce is a cloud-based Customer Relationship Management (CRM) tool that is designed to support companies in managing their Sales and Customer related data. You can use the Salesforce CRM without any technical background as it is easy to set up and manage.

Introduction to Outreach

One of the most intuitive sales automation platforms is Outreach. This platform benefits the sales teams very much to create a sequence of calls and emails campaign depending on the criteria they set. Outreach is mainly based on “Sequences”. Outreach enables the sales team to systematically organize and skillfully handle all their prospects.

Purpose of Outreach Salesforce Integration

Using Outreach, you can track your entire sales pipeline, pull out more meaningful insights, and have a scale of the revenue attribution of all your activities. Salesforce is one of the best CRM platforms with amazing features and facilities.

Connection Requirements for Outreach Salesforce Integration

The following requirements must be satisfied to connect Outreach to Salesforce:

Steps in Outreach Salesforce Integration

Before you actually connect Outreach to Salesforce, It is essential to Map Salesforce Opportunity Stages To Outreach. The steps involved in this mapping include:

Best practices for Outreach Salesforce Integration

The best practice for Outreach Salesforce Integrations is discussed below.

Conclusion

From this blog, you would now know to connect Outreach to Salesforce seamlessly. You would have also understood the purpose behind Salesforce Outreach Integrations and their connection requirements. Do not forget to also have the best practices in mind before establishing these connections.

Create your own Integration

Connect Outreach and Salesforce the way you want. Start by selecting the trigger and action events listed here.

Run Workflows

Connect Outreach and Salesforce with your other apps and run workflows across them. Trigger workflows automatically when things happen in any of the apps.

Why Automate.io?

iPaaS products that connect multiple apps have been costly and complicated to use. Automate.io brings the same power to small businesses at economical price so you can automate away your tedious & repetitive tasks once and for all.

Salesforce

Outreach enhances Salesforce with communication workflows and true bi-directional database sync

Gmail

Communicate more effectively with the accounts you're engaging by enhancing your Gmail inbox within Outreach,

Microsoft Exchange

Connect your Exchange email address to Outreach to send as yourself, no matter where you are

ZoomInfo

Engage The Right People With The Right Content For A World-Class Engagement Strategy

DiscoverOrg

Find and upload new accounts and prospects directly to Outreach. Enrich and cleanse your database on the fly.

Gong.io

Give your teams and leadership complete visibility into all deals, team performance, and market changes.

Bombora

Never miss out on a hot account again! Prioritize account outreach based on buyer intent

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