To manage Salesforce meetings there are two things to track: If there is no meeting set If the last meeting was more than X-days ago
What is Salesforce meetings?
Salesforce Meetings is a new video meeting management system that lays atop your preferred video call provider (Zoom, Google Hangouts). It provides an interface that gives salespeople useful data stored in Salesforce to lead impactful calls and build stronger relationships with customers.
How does Salesforce meetings work with Einstein?
Salesforce Meetings will utilise Salesforce Anywhere to enable salespeople to log call notes for internal collaboration. In addition, Salesforce Meetings will provide automated follow up actions from Einstein and flag meeting attendees not in your CRM that should be created as Contacts.
What are events and tasks in Salesforce?
Events, tasks, and calendars in Salesforce are related to records and profiles like accounts, contacts, leads, opportunities, and cases involved in customer servicing. What are Events in Salesforce?
What is the difference between Outlook and Salesforce events?
These activities are similar to those of outlook and are used to invite people for certain tasks, events, and so on. Events, tasks, and calendars in Salesforce are related to records and profiles like accounts, contacts, leads, opportunities, and cases involved in customer servicing.
How do I track a call in Salesforce?
In the top tile of the Invoca dashboards in Salesforce, you can see a geographic representation of where your calls are coming from. Scrolling down, you can see information like top call-driving campaigns and channels.
How do I log a meeting in Salesforce?
How to create a 'Log a Meeting' button in Salesforce LighteningNavigate to Setup > App Setup > Customise > Activities > Event Buttons and Links.Click New.Type under Label 'Log a Meeting'Tab once at you will see 'Log_a_Meeting' is populated under Name field.More items...•
How do I use Salesforce Meetings?
Required Editions and User Permissions Before turning on Meetings, make sure you have a Salesforce activity sync solution enabled. From Setup, enter Meetings in the Quick Find box, and then select Settings. Turn on Meetings. Assign the Salesforce Meetings Included permission set to users.
How do I track email opens and clicks in Salesforce?
In Lightning Experience, email tracking applies to all emails and list emails sent through Salesforce, Office 365, Gmail, Email Relay, and Einstein Activity Capture. From Setup, enter Activity Settings in the Quick Find box, then select Activity Settings. Select Enable Email Tracking. Click Submit.
How do I track user activity in Salesforce?
Go to Setup->Administrative Setup->Security controls->View Setup Audit trail. There you can see all the user activities.
How do I view call history in Salesforce?
Up to three of your last calls are displayed in this list with your most recent call displayed first:To modify a recent call log, click Edit next to the call log's Subject field.To view a saved call log, click the call log's Subject .To view a record that is associated with a call log, click the name of the record.
Can Salesforce track Meetings?
You can track, create, and update your own and others' meetings and invitation responses in different locations in Salesforce. Salesforce displays events in activities list views and calendar views; Chatter feeds; and records that events are related to, such as contacts and accounts.
What are Salesforce Meetings?
Salesforce Meetings is a set of tools to enhance sales reps' interactions with prospects and customers. Reps can ensure everyone is aligned before a meeting starts by seeing valuable meeting information with the Meeting Digest.
What is Einstein activity capture?
Einstein Activity Capture is a productivity-boosting tool that helps keep data between Salesforce and your email and calendar applications up to date. To keep data up to date between applications, Einstein Activity Capture focuses on three types of data—emails, events, and contacts.
Can Salesforce track email opens?
It is now possible to see whether an email has been opened from the activity timeline in Salesforce – for any emails that have been sent to customers, you'll see whether the email is “unopened” or “read”. You'll even be able to see when the email was first opened and last opened.
Does Salesforce track incoming emails?
In Lightning Experience, email tracking applies to all emails and list emails sent through Salesforce, Office 365, Gmail, Email Relay, and Einstein Activity Capture.
How do I query email logs in Salesforce?
From Setup, enter Email Log Files in the Quick Find box, then select Email Log Files. Click Request an Email Log. Optionally, you can filter an email log to only include entries where a specific domain name or email address appears in a field, such as Recipient or Message ID Header .
When will Salesforce meetings be available?
Availability. Salesforce Meetings is expected to be available in pilot in October 2020 and generally available in February 2021. For more information on Salesforce Meetings register here.
What is the importance of preparation for a sales pitch?
Preparation is critical for any successful sales pitch. Key decision makers must attend the call, and any potential issues flagged and resolved beforehand, so focus is on the presentation and not on any awkward or unexpected questions.
Can salespeople come to meetings?
By utilising Salesforce Meetings, salespeople can come to meetings fully prepared and able to deliver outstanding presentations without ever leaving Salesforce, avoiding unexpected issues or scrambling around for information.
Is Salesforce Meetings available in Salesforce?
Salesforce Meetings is available with Sales Cloud in Performance and Unlimited editions. Enabling the features requires turning on the feature in Salesforce setup, and assigning the correct permission to users.
Does Salesforce have meeting digest?
Now that Salesforce Meetings is enabled and users have the correct permission, make sure users have access to the Meeting Digest as part of the event record. You do that by ensuring that the Meeting Digest is part of the event record page layout that’s assigned to each user.
Tasks and events in Salesforce
Tasks and events in Salesforce combined are known as Activities in Salesforce. Though they don’t have a separate tab as they are dependent on other objects.
How to create new tasks and events in Salesforce?
Let us look into the detailed video tutorial to create a task and event in salesforce as related to the objects created.
