Regarding you query: To delete published article and translations, first remove them from publication by choosing edit or archive. for more information please check the below resource link: https://help.salesforce.com/articleView?id=knowledge_article_delete.htm&type=0 Share
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Required Editions and User Permissions
- From Setup, enter Knowledge Article Types in the Quick Find box, then select Knowledge Article Types.
- Next to the article type, click Del.
- Confirm that you want to delete the article type.
How to get the master version of an article in Salesforce?
Get a List of Salesforce Site and Experience Cloud Site URLs for an Online Article Publish the Master Version of an Article Restore an Archived Version of an Article Retrieve Article Metadata Retrieve Knowledge Language Settings Retrieve a Version of an Article Search for Metadata Elements of a Master Version
How to unpublish the master version of an article?
Unpublish the Master Version of an Article Unpublishes the online master version of an article when there isn’t an existing draft article. The publishing actions are defined by the field change you request on the resource. To unpublish the master version, use "publishStatus":"draft".
Is it possible to delete published articles?
But it looks like only Draft articles can be deleted. I cant see any option to delete published articles? Everything on this exchange is about Salesforce. You don't have to add it to your posts. It's redundant. Remember, it's the Salesforce Stack Exchange. Show activity on this post. To delete published article you need to archive the article.
How do I set up work in progress for knowledge?
Select Work in Progress as the default value. Click Save. So far, you’ve set up record types, page layouts, data categories, access and visibility settings, and validation statuses for Knowledge. Now that the foundation is in place, create and publish an article to test the process.
Can we delete published article in Salesforce?
You can delete articles and translations on the Article Management tab or the detail page of the article or translation. Deleting permanently removes articles from the knowledge base. You can delete draft articles, draft translations of articles, or archived articles, but not published articles or translations.
How do I archive a Salesforce knowledge article?
Mass archive articles in Lightning Experience UILog in to Salesforce.Go to the 'Knowledge' tab.Go to the 'Published Article' list view.Select the articles you would like to archive.Click the drop down arrow icon.Select Archive.
How do I delete a knowledge article?
Deleting a knowledge articleClick the Knowledge Articles tab.In the Article ID column, click the ID of the knowledge article that you want to delete.Click Delete.To confirm deleting the knowledge article, click OK.(Optional) To cancel deletion of the knowledge article, click Cancel.
How do I turn off knowledge in Salesforce?
On the Knowledge Settings page, click Edit. Select Enable Lightning Knowledge. Note To enable Lightning Knowledge, you must have one article type. After you enable Lightning Knowledge, you can't disable it.
How do I manage knowledge articles in Salesforce?
Select Manage Salesforce Knowledge. 3. Click on App Permissions....You also need to make sure that the Tabs are visible as necessary:From Setup, enter Profiles in the Quick Find box, then select Profiles.Select a User profile.Click Edit.Set the visibility of the necessary tabs to Default On.Click Save.
How do I update a Salesforce knowledge article?
a. Open the Data Loader and click Update. b. Select Show all Salesforce objects and select the appropriate ArticleType__kav object where ArticleType is the article's article type name for Classic Knowledge or Knowledge__kav for Lightning Knowledge.
How do I delete a translation in Salesforce?
To delete a translation, replace the value in the label's target tag with <> . When the Bilingual file is imported, the label reverts to its original value. A translated value for the data in the record's Name field is required to translate data in other fields for that record.
Who can delete knowledge articles in Servicenow?
I need knowledge_manager role user should be able to view delete button and he should be able delete the knowledge article.
How do I delete an article from Zendesk?
Permanently deleting a knowledge base articleIn Guide, click the Manage articles ( ) icon in the sidebar. The Lists tab opens by default.Click Archived articles. ... Find and select an archived article from your list. ... In the archived article, click Delete, then click OK to confirm the deletion.
How do I customize my Salesforce knowledge?
Set Up Knowledge with a Guided FlowFrom the Setup menu ( ... To open the Lightning Knowledge Setup flow, click the Knowledge Setup tile.Click Start.In the search box, enter a Lightning Knowledge Author. ... Select the author and click Next. ... Enter your data group and data categories and click Next. ... Click Finish.
Where are Salesforce Knowledge settings?
Make sure you're a Knowledge User.From Setup, in the Quick Find box, enter Knowledge , and then select Knowledge Settings.Confirm that you understand the impact of enabling Salesforce Knowledge and click Enable Salesforce Knowledge and click OK in the dialog box.To select your general settings, click Edit.More items...
How do I enable the knowledge object?
First, you have to enable topics for the Knowledge Object.Click the setup gear. and select Setup. Note: Ensure you select Setup and not Service Setup.Enter Topics for Objects in Quick Find, then select Topics for Objects.Under Object, select Knowledge.Click Enable Topics.Check Text and Title.Click Save.
Enable Validation Status for Articles
Before you can do anything with validation statuses, the validation status field must be activated. Make sure this is ready to go!
Create a Validation Status
Notice there are two different validation statuses already in the system—Validated and Not Validated. Add a Work in Progress status for articles that are in the works, but not ready for validation.
Create and Publish an Article
So far, you’ve set up record types, page layouts, data categories, access and visibility settings, and validation statuses for Knowledge. Now that the foundation is in place, create and publish an article to test the process. Once you create your article, assign it to Ada for validation, and finally, publish it.
Validate and Publish the Article
To fully test the process, sign in as Ada, and validate and publish the article you just created.
Update the Article
Once an article is published, you can always improve or update the information as needed. To test this process, add a note to your recently published Knowledge article. This is accomplished by creating a new version of the article and adding the new text. Once it’s updated, re-publish the article.
Verify Step
You’ll be completing this project in your own hands-on org. Click Launch to get started, or click the name of your org to choose a different one.
