Slaesforce FAQ

how to use documents in salesforce

by Miss Ofelia Buckridge Published 2 years ago Updated 1 year ago
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How to Use the Documents Tab in Salesforce

  • Creating folders in the Document Library. To create a document folder, you must first have the Manage Public Documents...
  • Adding documents. Before reps can begin using documents in Salesforce, you or someone in your company must first add the...
  • Using documents. After you create documents in Salesforce, you can use them in...
  • About This Article.

Clicking on the Documents tab displays the documents home page.
...
Note If the Documents tab is not visible, you can customize your display to show it.
  1. Under Find a Document, enter keywords to search for a document.
  2. In the Document Folders section, select a folder to view all the documents contained in that folder.

Full Answer

How do I upload a document to Salesforce?

  • Double check your setup using the “Mapped fields” and “Unmapped fields” count.
  • Click “Start Import”
  • Your . csv file will now successfully import to Salesforce.

How to organize documents with Salesforce files?

  • Viewer: Salesforce’s default viewer allows users to preview documents. ...
  • Download: The files can be downloaded.
  • Share: Documents can be shared with internal Salesforce employees.
  • Public link: Generating a public link allows the user to share a document with people outside Salesforce.
  • Upload new version: Users can upload a new version of the document.

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How to show SharePoint documents in Salesforce?

Steps to Set Up the Salesforce SharePoint Integration

  1. Initiate the Salesforce Files Connect Tool. To start your Salesforce SharePoint Integration, log in to your Salesforce account, and in the Quick Search box type Files Connect and ...
  2. Grant Permissions to Salesforce Files Connect Tool. On the Salesforce homepage go to the Quick Search box and type Permission Set. ...
  3. Establish the Authentication Provider. ...

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How would you like to contact Salesforce?

How would you like to contact Salesforce? Request a call. Give us some info so the right person can get back to you. First name Enter your first name. Last name Enter your last name. Job title Please enter your title. Email Enter a valid email address. Phone Enter a valid phone ...

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Where do I put documents in Salesforce?

To upload files to a library, select the library and then click Add Files. Files you upload to a library inherit the sharing settings of that library. You can also add files to Salesforce by: Attaching a file to a Chatter post.

How do I enable a document in Salesforce?

Required Editions and User Permissions Click Edit, and then select Enable Files Connect. For File Sharing, select one of the following: Copy — stores a copy of external files in Salesforce. If files are shared with a Chatter group, all group members can access the files, even if they lack access to the external system.

Can we store documents in Salesforce?

You can store documents and images on the Documents tab without attaching them to records. You can then use these items in your Salesforce org, such as when creating an email template. Searching returns a list of documents that match all your search terms.

How do you create a document in Salesforce?

Required EditionsFrom a Lightning page, click. , and select New Document.Add content to your new document. ... By default, your document is saved to your Private folder in Quip and to the Quip section in the Files tab. ... To link your document to record, select an object type, then enter a record name. ... Save the action.

How do I access Documents in Salesforce?

Clicking on the Documents tab displays the documents home page. Note If the Documents tab is not visible, you can customize your display to show it. Under Find a Document, enter keywords to search for a document. In the Document Folders section, select a folder to view all the documents contained in that folder.

How do I access Documents in Salesforce lightning?

Documents. Documents aren't available in Lightning Experience. To use documents in Lightning Experience, export them in your weekly export or using Data Loader. Then upload them into Lightning Experience as Salesforce Files.

Does Salesforce have a document library?

Access your library documents via the Documents tab. If your Documents tab is not visible, customize your display to show it. Note The Documents tab is not part of Salesforce CRM Content.

Can Salesforce be used as a document management system?

Salesforce, as a multifunctional CRM platform, provides powerful document management functionality that will suit the requirements of your company and clients. You can use Salesforce standard document management tools or enhance them by integrating the system with external instruments.

How do I add a document to Salesforce lightning?

In Lightning Experience Click Add Files in the Files related list menu, or drag files directly onto the Files related list. (You can drag multiple files, but not a folder. You can't drag files onto read-only related lists.) Note In Lightning Experience, your org may use a custom page layout for the file detail page.

Can Salesforce generate documents?

You can generate documents directly from Salesforce using the forms you created or from Salesforce flows, which builds complex business automation using clicks instead of code. One common use case is to trigger a document generation once a form or an application form is submitted.

How can I create a document?

Click File and New or press the shortcut Ctrl + N to create a new document. Type the document you want to create. Save the document by clicking File > Save or pressing the shortcut key Ctrl + S .

How do I add a document tab in Salesforce?

To upload new document in salesforce go to all Tabs | Documents | New.Enter Details like document name.Unique name will be auto generated based on document name.Select the folder to which the document is to be stored.Enter description.Now browse for the file to upload.Click on Save button.

Help Text

This text shows up for any end user that mouses over the “i” (or the “?” in Classic) next to a field.

Descriptions

The Description should provide more detailed information than the Help Text. Thankfully, you get 1,000 characters to do so. Help Text should say what a field does, while the Description should say how it does it; this may include notes about which teams / departments use the field, and how it’s included in automations.

Inline Comments

If you’ve spent any time looking at good Apex code, you will have seen that developers provide inline comments to explain how their code works. This is a great example from the Education Data Architecture, or EDA (formerly HEDA) team.

1. Sales – Proposals

Business proposals smooth out the road to ‘closed won’ opportunities, but they take time to fill in. In larger orgs, that cost can grow high.

2. Marketing – Event Invitations

Events are most successful when people attend them – but only a fraction of invitees normally show up.

3. HR – Timesheets

Hospitals using locum tenens staffing – temporary physicians, nurse practitioners, etc. – need to understand how many hours their stand-in workforce is clocking. Document generation and e-signature come into play here to make it easier for all parties.

4. Field Service – Inspection Reports

I don’t know about you, but I like to keep the number of unknown people in my home to a minimum – especially given the current state of the world.

5. Compliance – Audit Reports

Compliance officers need to complete quite a bit of paperwork. Document generation helps turn the paperwork mountain into more of a digital molehill.

6. Product Engineering – Product Change Notifications

Certain manufacturers must document any and all product changes down to the smallest valve – as well as notify all customers using that product. As long as the data is clean in Salesforce, this process can be totally automated with document generation.

7. IT – Access Logs

It’s easy for an admin to monitor login history and other org access data. But if your business requires that data to be presented in a certain way, or you want to tweak it yourself, document generation lets you create custom access logs with a button click.

How to generate documents in Salesforce?

You can utilize an app like Mango Docs, which we developed. Alternatively, you can create apex code with a trigger or a class to generate the content.

Conclusion

If you want to learn more about Salesforce products, please contact us. Also, please leave your ideas in the comments about using the Salesforce document generation tool in your organization.

Introduction

This document will teach you how to generate , email, and edit documents in Salesforce Classic. You can also view the video tutorial below for using S-Docs with Salesforce Lightning.

Generating Documents

Navigate to an object that has been configured for S-Docs, and then go to any record you would like to generate documents for. In our example, we selected the "Contact" object, and we will generate documents for the Paul Allen Contact record. Once you get to your contact record, click the S-Docs button at the top of your page.

Emailing S-Docs

Click Email Selected Docs to open the Email Documents page. Note that the docs you select are automatically included as attachments to the email. You can click the name of an attachment here and it will download to your computer. In our example, we see that Paul Allen’s golf invitation is included as an attachment.

Editing Documents

Note that when we generated our documents for Paul Allen earlier, there was a pencil under the “Edit” column in the row containing the account summary document.

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Sales – Proposals

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This text shows up for any end user that mouses over the “i” (or the “?” in Classic) next to a field. Keep in mind that you can update Help Text for all fields, including those inside of managed packages or standard fields. It’s also a fun exercise to trim down your text to fit into the 255 character limit. In the screenshot below, yo…
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Marketing – Event Invitations

HR – Timesheets

Field Service – Inspection Reports

Compliance – Audit Reports

Product Engineering – Product Change Notifications

It – Access Logs

Procurement – Attestations

Channel Management – Market Development Funds (MDF) Applications

Customer Relations – Covid Test Results

  • Certain manufacturers must document any and all product changes down to the smallest valve – as well as notify all customers using that product. As long as the data is clean in Salesforce, this process can be totally automated with document generation. As soon as a product change is logged in Salesforce, a document with information about the change...
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