Who can edit a case in Salesforce?
So only case owner or those users who are part of Case team can edit the case record. All the users have Read, Create, Edit access to the Case object at the profile level. Now, when an user try to edit the case which other user's have ownership and he is not part of case team, then it is showing "Insufficient Privileges". That is perfect!
What is the use of ischanged in Salesforce?
ISCHANGED - Compares the value of a field to the previous value and returns TRUE if the values are different. If the values are the same, this function returns FALSE. Workflow rules if the evaluation criteria is set to Evaluate the rule when a record is: created, and every time it’s edited.
When is the case comment record visible in Salesforce1?
The Case Comment record is visible instantly. And this works nicely with Salesforce1. With that said, let’s jump right in! Inputs for Case Comment received ( Action)
Can I add comments to a read-only case?
These permissions do not, however, carry over to case comments. A user with read-only access to a case can still add comments, public or private, which can trigger an email to the customer and disrupt support processes.
Wednesday, September 17, 2014
Use Case: a team of user (case creator, case creator manager, case owner) need to get email alert when a case comment added to case.
Salesforce: Send Email Alert for Case Comments
Use Case: a team of user (case creator, case creator manager, case owner) need to get email alert when a case comment added to case.
