Slaesforce FAQ

is mfa mandatory in salesforce

by Candice Lehner Published 2 years ago Updated 2 years ago
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Is Salesforce requiring customers to enable MFA? Effective February 1, 2022, Salesforce customers are contractually required to use MFA to access Salesforce products. All internal users who log in to Salesforce products (including partner solutions) through the user interface must use MFA for every login.

Does MFA apply to all users in Salesforce?

Yes, the MFA requirement applies to all users who access a Salesforce product’s user interface, whether by logging in directly or via SSO. If your Salesforce products are integrated with SSO, ensure that MFA is enabled for all your Salesforce users. For example, you can use your SSO provider’s MFA service.

What is the new multi-factor authentication requirement for Salesforce?

That’s why we recently announced a new requirement for customers: Beginning February 1, 2022, Salesforce will require customers to enable multi-factor authentication (MFA) in order to access Salesforce products.

Can I disable MFA if my users aren't ready?

Admins will still have the option to disable MFA if their users aren't ready yet. After the requirement deadline, we'll gradually start enforcing MFA by making it a permanent part of the direct login process and removing controls for admins to disable it.

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Is MFA mandatory?

MFA is mandatory for the service account owner (the person who creates the tenant). MFA is optional during a Qlik Sense Business trial period. When a trial completes and turned into a paid subscription, service account owners and tenant admins are asked to setup MFA at the next log in.

What is Salesforce MFA requirement?

What is MFA and why is Salesforce requiring it? MFA is a secure authentication method that requires users to prove their identity by supplying two or more pieces of evidence (or “factors”) when they log in. One factor is something the user knows, such as their username and password.

How do I bypass MFA in Salesforce?

Make sure your SSO login is in the "High Assurance" column instead of the "Standard" column. This should prevent Salesforce from prompting for MFA when users log in via SSO. Welcome to the Customer Success Ohana!

Do I need MFA if I have SSO Salesforce?

No. If MFA is enabled for your SSO identity provider, you don't need to enable Salesforce's MFA for users who log in via SSO. But if you have admins or other privileged users who log in to your Salesforce products directly, you do need to set up Salesforce's MFA for these users.

Does MFA work with SSO Salesforce?

You can use the free multi-factor authentication (MFA) service included in Salesforce for single sign-on (SSO) configurations that use Salesforce as your identity provider. With this approach, users log in to Salesforce and are prompted to provide a supported MFA verification method to confirm their identity.

How do I know if MFA is enabled in Salesforce?

How to enable MFA in SalesforceGo to Setup -> Permission Sets -> click New -> enter the Permission Set name -> click Save.Find System Permissions in the System section -> click Edit -> enable the “Multi-Factor Authentication for User Interface Logins” checkbox -> click Save.

Can you turn off MFA in Salesforce?

For Marketing Cloud tenants created after the August 2020 Marketing Cloud release, MFA is automatically enabled for their accounts, and Marketing Cloud admins cannot disable the feature.

Can MFA be automated?

If you are looking for automating the authentication without disabling MFA for the account, you can: - Exclude public IP address/Subnet that represents the computer(s) where you want to automate authentication for this accout.

Does MFA affect API integrations Salesforce?

No, multi-factor authentication (MFA) only affects authentication for users who log in to Marketing Cloud via their browser or the Marketing Cloud mobile app. MFA does not affect REST or SOAP API requests.

When does MFA take effect in Salesforce?

The MFA requirement takes effect on February 1, 2022. Review the notification email sent to all Salesforce customers.

What is MFA verification?

MFA requires a user to validate their identity with two or more forms of evidence — or factors — when they log in. One factor is something the user knows, such as their username and password combination. Other factors are verification methods that the user has in their possession.

Why is multifactor authentication important?

Multi-factor authentication (or MFA) adds an extra layer of protection against threats like phishing attacks, increasing security for your business and your customers.

What is Salesforce security key?

Security keys are a great solution if mobile devices aren’t an option for your users. Salesforce supports USB, Lightning, and NFC keys that support the WebAuthn or U2F standards, including Yubico’s YubiKeyTM and Google’s TitanTM Security Key.

Can a bad actor gain access to a strong verification method?

While there’s a risk that a password may be compromised, it’s highly unlikely that a bad actor can also gain access to a strong verification method like a security key or authentication app.

Can you use MFA in Salesforce?

If you've already integrated your Salesforce products with an SSO solution, ensure that MFA is enabled for all your Salesforce users. You can use your SSO provider’s MFA service. Or, for products that are built on the Salesforce Platform, you can use the free MFA functionality provided in Salesforce instead of enabling MFA at the SSO level.

When will Salesforce require MFA?

Beginning February 1, 2022, Salesforce will require customers to use MFA in order to access Salesforce products. All internal users who log in to Salesforce products (including partner solutions) through the user interface must use MFA for every login. We encourage you to start planning for this change now, and where possible, begin implementing MFA.

When will MFA be out of compliance?

Customers who don’t enable MFA by February 1, 2022 will be out of compliance with their contractual obligations. We recommend speaking with your legal team to understand the implications of not enabling MFA by the requirement date.

What is MFA in banking?

MFA is an effective way to increase protection for user accounts against common threats like phishing attacks, credential stuffing, and account takeovers. It adds another layer of security to your login process by requiring users to enter two or more pieces of evidence — or factors — to prove they’re who they say they are. One factor is something the user knows, such as their username and password combination. Other factors are verification methods that the user has in their possession, such as an authenticator app or security key. A familiar example of MFA at work is the two factors needed to withdraw money from an ATM. Your ATM card is something that you have and your PIN is something you know.

Why doesn't a trusted network meet the MFA requirement?

Using a trusted network doesn’t meet the MFA requirement because of the risks associated with IP spoofing. For example, IP spoofing is commonly used in man-in-the-middle attacks, which can result in stolen login credentials.

What is the difference between 2FA and MFA?

The only difference between them is the number of factors that are needed to log in. MFA requires two or more factors, providing options for many combinations of authentic ation mechanisms. 2FA, on the other hand, is a subset of MFA that requires two factors only.

When does MFA go into effect?

The MFA requirement goes into effect on February 1, 2022. The terms of service in the Notices and Licenses Information section of the Salesforce Trust and Compliance Documentation have been updated to require the use of MFA for direct and SSO logins to a Salesforce product’s user interface. To enhance login security and safeguard your business and data against security threats, we encourage you to begin planning now and implement MFA as soon as possible.

Why don't trusted corporate devices have MFA?

On their own, trusted corporate devices with certificates issued by services like Active Directory or Mobile Device Management (MDM) don’t satisfy the MFA requirement because device certificates can be compromised and used by anyone who has access to the device.

What is MFA and why is Salesforce requiring it?

MFA is a secure authentication method that requires users to prove their identity by supplying two or more pieces of evidence (or “factors”) when they log in. One factor is something the user knows, such as their username and password.

When does the MFA requirement go into effect?

The requirement begins on February 1, 2022. We encourage you to begin planning now for this change.

What action can I take now?

Products built on the Salesforce Platform, including: Sales Cloud, Service Cloud, Analytics Cloud, B2B Commerce Cloud, Experience Cloud, Industries products (Consumer Goods Cloud, Education Cloud, Financial Services Cloud, Government Cloud, Health Cloud, Manufacturing Cloud, Nonprofit Cloud, Philanthropy Cloud), Marketing Cloud–Audience Studio, Marketing Cloud–Pardot, Platform, Salesforce Essentials, Salesforce Field Service, and partner solutions.

Where can I get more information?

We’re committed to helping you succeed with your MFA implementation, and we’ve created extensive resources to assist you in this process. To prepare, check out:

When will ClickSoftware FSE be enforced?

The confirmed enforcement date for ClickSoftware FSE and V8 Cloud is June 2022. (The original date range was between May and July 2022.)

Is there an auto enablement phase in tableau?

Updated the Tableau Online entry to reflect that auto-enablement actions will occur at the time of enforcement. There won't be a separate auto-enablement phase.

Does Salesforce require MFA?

But remember that MFA is contractually required for all Salesforce users who authenticate via SSO.

When will Salesforce require MFA?

That’s why we recently announced a new requirement for customers: Beginning February 1, 2022, Salesforce will require customers to enable multi-factor authentication (MFA) in order to access Salesforce products.

What is MFA security?

It’s a secure authentication process that requires users to prove their identity by supplying two or more pieces of evidence (or “factors”) when they log in. We strongly encourage customers to implement the most current and industry-standard security measures, and MFA is at the top of this list.

How to use multifactor authentication?

Okay, got it. How do I get started? 1 Watch the How Multi-Factor Authentication Works to Protect Account Access video to learn how MFA works. 2 Read the Salesforce Multi-Factor Authentication FAQ for more details about the MFA requirement and how to satisfy it. 3 Use the Multi-Factor Authentication Assistant for in-app, step-by-step guidance on planning and rolling out MFA. 4 Check out the Multi-Factor Authentication Quick Guide for Admins to learn how to get ready for MFA and roll it out to your users. 5 And finally, learn about change management best practices to Prepare Your Users for Multi-Factor Authentication.

How does MFA help?

We also saw the number of phishing websites increase by 80% in 2020, according to Google’s Safe Browsing report. MFA enhances login security by adding an extra layer of protection against unauthorized account access. MFA can help protect user accounts from some of the most common threats, such as phishing attacks, credential stuffing, ...

Can you use SSO on Salesforce?

Yes — as long as all of your Salesforce products are integrated with SSO, with MFA enabled on the IdP, and all users who access a Salesforce product’s user interface do so via SSO. Note that you must use a federated SSO solution based on the Security Assertion Markup Language (SAML) or OpenID Connect standard protocols.

Does Salesforce have an SSO?

The good news: MFA and the Salesforce Authenticator app are available at no extra cost. Salesforce also offers an SSO solution, but you should work with your IT or Security team to determine if SSO, and which IdP, is the best fit for your company.

Why do we need MFA in Salesforce?

Our goal in requiring MFA is to give you the incentives and tools to prioritize strengthening the security of your Salesforce environments. We encourage you to work with your Security and IT teams to align the MFA requirement with your company’s overall security objectives, and to get their help on satisfying the requirement. And if you're concerned about satisfying the requirement, reach out to your Salesforce representative. We'll work with you to find a solution.

When does MFA apply to Salesforce?

If you're not able to enable MFA by February 1, 2022 , speak with your legal team to understand the implications of being out of compliance.

Do we have to use the same MFA solution for all our Salesforce users?

The crux of the MFA requirement is that all of your Salesforce users must provide a strong verification method in addition to their password when they access Salesforce products. If needed, you can accomplish this by deploying multiple MFA solutions. For example, if you have a mix of SSO and non-SSO users, ensure that MFA is enabled for your SSO users and turn on your Salesforce product’s MFA functionality for the users who log in directly.

Does risk-based / continuous authentication satisfy the MFA requirement?

Risk-based authentication, also known as adaptive authentication or Continuous Adaptive Risk and Trust Assessment (CARTA), is an authentication system that continually analyzes the risk associated with a user by monitoring multiple signals coming from the user, the user’s device, and how and when the user accesses services. If the level of risk in a given situation warrants, the identity provider or authentication service automatically requires the user to satisfy additional security challenges. To learn more, see this article .

How will Salesforce know that we've enabled MFA for our SSO identity provider and that we satisfy the requirement?

To ensure we have the necessary insight to manage the MFA requirement, we’re planning to leverage standards-based attributes in SSO protocols that describe the authentication method used during an SSO login.

Will Salesforce enforce MFA for SSO?

Salesforce won’t take action on your behalf to enable MFA for your SSO identity provider. Nor do we have plans to block access to Salesforce products, or trigger MFA challenges, if your SSO service doesn't require MFA. This policy could change in the future.

Can we enable SSO for Salesforce admins? What happens if SSO goes down?

Admins should always be able to log in directly to your Salesforce products using their username and password. We don't recommend enabling SSO for Salesforce admins because they won't be able to log in if there's an outage or other problem with your SSO implementation. For example, if your third-party SSO provider has a sustained outage, admins can use your Salesforce product's standard login page to log in with their username and password, then disable SSO until the problem is resolved. Instead of using SSO for Salesforce admins, we recommend enabling MFA for administrator accounts directly in your Salesforce products.

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