What is nice InContact agent for Salesforce?
CXone Agent for Salesforce lets you deploy an integrated contact center solution in minutes and download updates as needed. With the industry’s most unified, multichannel cloud platform, NICE inContact is affordable, easy to manage, fast and flexible to implement. We provide solutions for: ACD, IVR, Dialer, CTI, WEM (QM/WFM), & Analytics.
How do I contact Nice InContact sales?
Contact NICE inContact Sales at 1.866.965.7227 for the current contract terms and conditions which govern the use of the software.
How does nice CXone work with Salesforce?
By integrating NICE CXone and Salesforce, customers are now routed immediately based on specific needs and agent skill. With CXone Agent for Salesforce® they have improved agent performance and customer experience in an omnichannel environment, resulting in a 30% decrease in wait time.
Which agent for Salesforce user interface should I use?
Your administrator can select one of the three Agent for Salesforce user interfaces for you to use: classic, classic in lightning, or fully integrated lightning experience. The original agent experience for the original Salesforce Sales/Service Cloud. Use when: You use Classic Salesforce Sales/Service Cloud.
Does nice integrate with Salesforce?
Agent for Salesforce integrates the NICE CXone agent application into Salesforce. This allows your agents to handle interactions directly in Salesforce instead of jumping between applications.
What is Five9 in Salesforce?
Five9 seamlessly integrates with Salesforce to enable agents to log in directly to their native CRM environment to handle all customer inquiries. The Five9 integration creates a more powerful and productive solution to maximize every customer interaction.
What is nice CXone?
What is NICE CXone? NICE (formerly NICE inContact) is the cloud contact center software leader with the world's #1 cloud customer experience platform. NICE CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation.
Is inContact a CRM?
NICE inContact CXone pre-built CRM Integrations consolidate your customer context and contact center controls into a single interface, for more efficient agents and exceptional experiences.
What is service cloud voice?
Service Cloud Voice is the first technology to provide personalized experiences for voice calls. With intuitive technology and real-time access to 360-degree customer views, agents are equipped with the information they need to tailor the customer experience every time.
What is nice inContact used for?
NICE inContact is cloud-based call center software that helps businesses to maximize the quality of leads and minimize the cost of client interaction.
What does nice inContact stand for?
What is NICE inContact? NICE inContact CXOne is a unified customer experience cloud contact center software that manages omnichannel routing, customer analytics, and workforce engagement within a single platform.
Who owns nice CXone?
NICE SystemsNICE inContact was acquired by NICE Systems for $940M on May 18, 2016 . This deal was done in Cash .
What is a nice CXone?
NICE CXone, the contact center platform that integrates into Salesforce, is part of NICE- a global provider of both cloud and on-premises enterprise software solutions that empower better customer experience (CX) through analytics, workforce engagement, contact center software and more. NICE also helps organizations of all sizes ensure compliance and combat fraud. NICE has over 25,000 customers in more than 150 countries, including over 85 of the Fortune 100 companies.
Does managed package count against org?
Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.
What is Nice InContact?
With the industry’s most unified, multichannel cloud platform, NICE inContact is affordable, easy to manage, fast and flexible to implement. We provide solutions for: ACD, IVR, Dialer, CTI, WEM (QM/WFM), & Analytics.
What is Salesforce Labs?
CATEGORIES Admin & Developer Tools , Salesforce Labs Use this package to configure the officially supported SalesforceA applications as Connected Apps in your organization. This package is usually pre-installed in your organization, but is available here in case you need to reinstall it.
How to improve agent efficiency?
Our integration streamlines omnichannel contact handling while improving agent efficiency. Use customer data—caller ID, IVR input, customer number, etc. —or CXone skills-based routing to connect customers to the ideal agent or queue. Integrated WEM capabilities empower agents to manage their schedules and performance directly in Salesforce.
What is a nice CXone?
NICE CXone, the contact center platform that integrates into Salesforce, is part of NICE- a global provider of both cloud and on-premises enterprise software solutions that empower better customer experience (CX) through analytics, workforce engagement, contact center software and more. NICE also helps organizations of all sizes ensure compliance and combat fraud. NICE has over 25,000 customers in more than 150 countries, including over 85 of the Fortune 100 companies.
Does managed package count against org?
Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.