Slaesforce FAQ

is salesforce a cmdb

by Damon Roberts Published 2 years ago Updated 1 year ago
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Lastly, cloud services should be taken into consideration in the design of a CMDB model. Both SaaS offerings (e.g. Google apps, Dropbox, Salesforce, etc.) and IaaS offerings (e.g. DigitalOcean, Linode, Rackspace, Amazon Web Services, etc.) can be represented as CIs as needed.

Salesforce ITSC: a CMDB with comprehensive, real-time data.Jul 13, 2021

Full Answer

Is Salesforce a database?

It is a common debate “Is Salesforce a Database?” Salesforce is an easy to use database whose basics are easy to understand. If you know all about the Salesforce database, it is possible for you to better visualize the data in Salesforce.

What is Salesforce content management system (CMS)?

With Salesforce Content Management System, any user anywhere can create, manage, and deliver content – no technical chops required. [LUMINA / Stocksy] We are omni-channel people.

What is Configuration Management Database (CMDB)?

A configuration management database (CMDB) is a central repository that acts as a data warehouse, storing information about your IT environment and it is a purpose-built database for configuration management.

What is CMDB and how does it help IT managers?

CMDB helps technology managers plan at both a detailed level with asset management and at a high level with enterprise architecture. Core ITSM practices are improved by CMDB, including incident, change, and problem management. CMDB can improve risk assessment in change management by anticipating which systems and users might be impacted the most.

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What is a CMDB software?

A configuration management database (CMDB) is a file -- usually, in the form of a standardized database -- that contains all relevant information about the hardware and software components used in an organization's IT (information technology) services and the relationships between those components.

Is Jira a CMDB?

Unfortunately, Jira does not have a CMDB internally.

Is CMDB part of ServiceNow?

The CMDB is the ServiceNow database that stores information about all technical services. Within the CMDB, the support information for each service offering is stored in a Configuration Item (CI) specific to that service.

What is the best CMDB?

5 Best CMDB Software SolutionsComindware Tracker.SysAid IT Asset Management.ManageEngine ServiceDesk Plus.Device42.SolarWinds Service Desk.

Is CMDB part of ITSM?

The CMDB is often found as part of a larger IT Service Management (ITSM) platform or suite of capabilities which will likely include tools for populating data into the CMDB (such as discovery and data import tools) and tools for consuming data from the CMDB (things like a ticketing tool, change management system and ...

Is SolarWinds a CMDB?

The SolarWinds Service Desk CMDB allows you to view and analyze data such as users, hardware, software, networks, contracts, business sites, SaaS licensing, and other assets.

Is SCCM a CMDB?

Answers. I concur with Kent - SCCM is only a repository where you can export data from into your CMDB. if you would like a real CMDB tool, I'll recommend you to look at SCSM (System Center Service Manager) together with SCCM.

Is CMDB a relational database?

There are two common database schemas for a CMDB: a relational data model and a semantic data model.

Who is responsible for CMDB?

It is highly recommended that there is one owner for the whole CMDB. This should be a person who can (and should) make decisions when needed. While it is sometimes said that “co-ownership” is not ownership at all, it is still better than nothing.

Does Microsoft have a CMDB?

CMDB Portal for Microsoft Service Manager.

What makes a good CMDB?

In plain terms, the CMDB is like the index for the components in the IT environment, helping understand their attributes, relationships and configurations. A key success factor in implementing a CMDB is the ability to automatically discover information about the CIs and to track changes as they happen.

How much does a CMDB cost?

The cost of CMDB software Most CMDB apps in the market are priced on a "per user, per month" basis or as an annual license: Price ranges: $11.99 - $200 per user, per month. $1,499 per year.

What is Salesforce CRM?

What is Salesforce? Salesforce is the world’s #1 customer relationship management (CRM) platform. We help your marketing, sales, commerce, service and IT teams work as one from anywhere — so you can keep your customers happy everywhere. Salesforce is the world’s #1 customer relationship management (CRM) platform.

How to contact Salesforce?

Contact a salesforce.com Support or Sales Representative. Contact us. Call us at 1-800-667-6389, click on chat in the lower right, or let us call you back. Request a call. Contact a salesforce.com Support or Sales Representative. Demo: CRM Introduction. See it in action.

We built a content management system (CMS) to help novice or expert teams create content and deliver it to any channel. And best of all? Everything is connected to customer data

With Salesforce Content Management System, any user anywhere can create, manage, and deliver content – no technical chops required. [LUMINA / Stocksy]

Learn the basics of Salesforce CMS

Skill up with Trailhead, our free online learning platform, and learn how to create, organize, and publish with a content management system.

A powerfully-simple content management system

With Salesforce CMS, any user can create, manage, and deliver content. You can choose a content type or create custom types, and quickly draft the content in the app – no technical chops required. Multi-language and translation support help you scale, and permissions help you collaborate while maintaining brand standards.

Salesforce Content Management System keeps you connected

When customers visit your digital properties, the content they see needs to be personalized and customer-centric. Every piece of content should address customer pains, needs, questions, and desires. Instead of creating content blindly, teams can kick off the content creation process informed by customer data.

Learn more about content management systems

Build all your content in one place, and build it around your customers.

Create and Share Content in Salesforce CMS

In CMS Workspaces, you create content, define content access, and define channels so you can share content easily and limit access to appropriate contributors. Create separate CMS workspaces to differentiate internal and external information, different geographies, or even different campaigns.

Curate, Organize, and Display Content in Your Experience Builder Site

In an Experience Builder site where content is shared, you can organize content into collections or tag it as needed in the Content Management workspace. And, in Experience Builder, add it to the page and publish your site to make the content live.

An Overview of the Process in an Experience Builder Site

Content is created in your org then shared with one or more entities as channels. In Experience Builder sites, you can organize and tag the content, and then add it to your site pages. Your users see the content when the site is published.

What is a Database?

A database is an area for structured data. And a database should ensure that data can be organized, and managed, and ultimately manipulated. To do this, databases leverage tables. Most of you are probably familiar with table format. If you think about how Microsoft Excel organized data, that's similar to how databases organize data.

What is the Salesforce Database?

Salesforce uses Oracle to power its databases. That may seem strange since Salesforce and Oracle are direct competitors. But, like Apple and Samsung, they have a semi-symbiotic relationship.

Understanding Tables in Salesforce

Salesforce calls its tables "objects," its rows "records," and its columns "fields." So, Salesforce has objects with fields and a bunch of records. We'll get into the fun stuff and talk about how we can relate these objects to other objects in a bit. For now, let's define these three core functions — objects, fields, and records.

Understanding Relational Databases

In traditional databases, information is simply related within the context of the database itself. In other words, rows are related to columns. This is incredibly helpful when you're working within the context of a single table, but what if you need multiple tables to share data with each other? For that, you will need a relational database.

Understanding Salesforce's Relational Nature

In a typical database, tables can share the same type of data. But, there's no real way for them to talk to each other and utilize data from one another. In a relational database like Salesforce, they can.

How Integrat.io Can Help

Ultimately, Salesforce is a leader in the tech space. For companies looking to get the most out of their data, working with Salesforce is a must. While Salesforce is great on its own, its made even better when paired with the Integrat.io platform.

What is a CMDB?

A CMDB provides a common place to store data associated with IT assets and configuration items (CIs). The fundamental building block of a CMDB is the CI. A CI represents an item under configuration management, such as a router, a server, an application, a virtual machine, a container, or even a logical construct such as a portfolio.

What is CMDB tool?

Some CMDB tools are simply asset repositories that are fixed on legacy infrastructure discovery tools with a slow reaction to change. The best CMDB tools are those that are able to pivot quickly, and that account for new types of assets.

What is CSDM in CMDB?

A CSDM is a centralized repository of standard and consistent sets of terms and their definitions. It is an essential best practice framework for CMDB management and modeling, and can provide guidance on modeling with its standardized terms and definitions. In other words, it’s a backbone for configuration that connects a CMDB from a business ...

Why is CMDB important?

Why CMDB is critical for effective ITAM. CMDB is only useful for ITAM in the event that it is well integrated with ITAM processes. Most CMDBs act as a central repository of configuration data, or it can be easily integrated with other processes and their datastores. Some store information about the devices connected to a network, ...

What is CMDB repository?

While a CMDB does act as a centralized repository for IT asset information, there can sometimes be too many sources of data that are feeding into the CMDB. This can create confusion and muddled data that may be difficult to categorize.

How does CMDB improve ITSM?

Core ITSM practices are improved by CMDB, including incident, change, and problem management. CMDB can improve risk assessment in change management by anticipating which systems and users might be impacted the most. It also aids compliance by helping teams manage audit trails and controls.

Why is it so hard to maintain a CMDB?

It can be difficult to maintain the accuracy of a CMDB—some of these difficulties include discovery tools not running frequently enough, an absence of automation protocols, or too much reliance on data input. By focusing on and optimizing discovery within your CMDB, you will improve accuracy.

CMDB works by providing a central location for employees to store information on IT assets and other configuration elements

Discovery and data import technologies are commonly used to locate configuration items in the IT environment and populate them into the CMDB. Manual inventories and audits are also used by certain businesses to update their CMDB data.

A CI could be

Configuration elements differ from one environment to the next since each customer has different requirements. Details regarding a computer’s particular physical characteristics may be required by one buyer but may be useless to another.

Continuous integration

Continuous integration (or “CI”) is about automatically moving work items along a release pipeline, through environments for combining and testing packages, before promoting them to production. Work items are brought together, tested and validated, to make sure no issues arise on their release.

Continuous deployment

Continuous deployment is about immediately deploying changes to a downstream environment in your release pipeline as soon as a change or work item has been approved and merged into version control. This makes sure the latest changes are immediately reflected in a testing org or, in some cases, deployed directly to production.

Continuous delivery

Continuous delivery is the ultimate goal of CI/CD. It’s a culture or way of working (rather than a type of workflow), which is about releasing added value and new functionality to your end-users as soon after the completion of the development or customization work as possible.

Fostering a culture of continuous delivery

Adopting CI/CD into your process isn’t just about tools. Unless your team is already used to an iterative way of working, they might find it’s a challenge to switch to an automated and more agile workflow – and may not immediately appreciate the benefits of it.

How to get started

As CI/CD requires an automation tool, a good first port of call is to explore the various solutions on offer. If you want to look into building your own toolchain, the Salesforce DX Developer Guide is a good place to start, with useful instructions on how to get set up with various tools.

How many standard fields are there for custom objects?

For each custom object, there are five standard fields that are necessary to understand when you are defining any custom objects. These are –. ID – this is a unique index allocate to each objection at the time of creation. It generally consists of 15 to 18 digit that is highly case sensitive like a password.

Why combine SOSL and SOQL?

To improve the performance of searching, you should combine SOQL and SOSL together because searching work is done better by SOSL as compared to the SOQL. Salesforce Training For Administrators & Developers. Personalized Free Consultation.

Is Salesforce easy to use?

Salesforce is an easy to use database whose basics are easy to understand. If you know all about the Salesforce database, it is possible for you to better visualize the data in Salesforce. Before we jump on the Salesforce database architecture, it is necessary to learn about the Salesforce database first. Surprisingly, Salesforce uses Oracle ...

Can Salesforce have multiple child objects?

There are multiple relationships that could be defined for the Salesforce on the child object. The child object could have complete access to the object defined in the parent section based on the relationship and permissions defined. 1). Many to one (n:1) In this type of relationship, there is only one parent object and multiple child objects.

Does Salesforce use Oracle?

Surprisingly, Salesforce uses Oracle to empower its databases. It may sound strange because Oracle and Salesforce are two direct competitors. Still, Salesforce never hesitates in using some of its best database technologies that can be beneficial for the Company.

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