What is Salesforce and what does it do?
What does Salesforce do?
- Leverage Customer Information to Increase Sales. ...
- Gives You a Bird’s Eye View of Sales Pipeline. ...
- Gauge and Determine Sales Opportunities. ...
- Improves Your Marketing Pipeline. ...
- Develop More Effective Sales Cycles. ...
- Makes Teams More Efficient. ...
- Reduce Conflicts on Sales Channels. ...
- Boosts Lead Nurturing. ...
- Provides Tools for Field Personnel. ...
What do companies use Salesforce?
Salesforce is a popular CRM tool for support, sales, and marketing teams worldwide. Salesforce services allow businesses to use cloud technology to better connect with partners, customers, and potential customers. Using the Salesforce CRM, companies can track customer activity, market to customers, and many more services.
Why should I use Salesforce?
- Salesforce Knowledge transfer
- Lightning Console
- CTI Implementation
- Call Center Management
- Customer Communities
- Live Agent
- Wave Analytics
- knowledge base Maintenance of customer self-service
- Improved productivity
- Automated phone support
Is Salesforce publicly traded?
Market cap (market capitalization) is the total market value of a publicly traded company's outstanding shares. Salesforce 's market cap is calculated by multiplying CRM 's current stock price of $200.03 by CRM 's total outstanding shares of 985,000,000.
When did Salesforce go public?
20042004. On June 23, Salesforce successfully completes its initial public offering on the New York Stock Exchange, raising $110 million at $11 per share.
What type of business is Salesforce?
Salesforce started as Software as a Service (SaaS) CRM company. Salesforce now provides various software solutions and a platform for users and developers to develop and distribute custom software. Salesforce.com is based on multi-tenant architecture.
Who owns Salesforce now?
Marc BenioffMarc Benioff is Chair, Co-CEO, and Co-Founder of Salesforce and a pioneer of cloud computing. Under Benioff's leadership, Salesforce is the #1 provider of customer relationship management (CRM) software globally and one of the world's fastest-growing enterprise software companies.
Is Salesforce owned by Microsoft?
Microsoft buys Clear Software, an Automation Anywhere & UiPath partner that develops Oracle, Salesforce & SAP workflow automations.
Who are Salesforce competitors?
The list of top Salesforce competitors include:Microsoft Dynamics 365 for Sales. ... Sugar Sell. ... Insightly. ... HubSpot Sales. ... Pipedrive. ... Oracle CX Sales. ... Pipeliner. ... SAP Sales Cloud.More items...
How does Salesforce make so much money?
Salesforce's primary revenue stream is from its cloud service subscriptions. Salesforce generates over 92 percent of its income through its four different CRM (Customer Relationship Management) services, including sales, marketing, and customer support.
Does Salesforce use Amazon?
Through this expanded partnership, Salesforce has chosen Amazon Connect as its preferred contact center technology and will resell Amazon Connect as part of its new upcoming offering, Service Cloud Voice, making it easy for organizations to deliver better customer service at a lower cost.
Is Salesforce bigger than Oracle?
Salesforce's market capitalization now stands at $180 billion, compared with $174 billion for Oracle.
Is Salesforce a SAP company?
Salesforce is one of the earliest cloud-based companies to provide the CRM software, whereas SAP has now started SaaS-based CRM....SAP:Salesforce CRMSAP CRMSalesforce responds to any online case submission in 2-days, and it is included in the subscription fee.SAP CRM provides yearly support based on the license contract.7 more rows
What exactly Salesforce does?
Salesforce creates and supports customer relationship management (CRM) software that helps break down the technology silos between departments to give companies a complete view of their customer everywhere they interact with your brand.
Is Salesforce a Fortune 500 company?
Salesforce, which jumped 50 spots to #137 on the FORTUNE 500 list in 2021, was also recently recognized on the “Best Large Workplaces for Women” list (for the fifth consecutive year), “Best Workplace in Technology” list (for the fifth consecutive year), and as one of the “World's Most Admired Companies®” (for the ...
Does Salesforce make a profit?
Salesforce's revenues grew by 26.65% in the quarter ending on 31 October 2021 and 25.94% in the quarter on 31 January 2022. Moreover, Salesforce is making more money. Its quarterly gross profits grew from $3.933 billion on 31 January, 2021 to $5.076 billion on 31 January, 2022.
Which companies use public clouds?
Microsoft and Google are probably the biggest examples of the public clouds. The private cloud, in contrast to its public counterpart, isn't available to the public but is built specifically for a single organization to fit its needs.
What is private cloud?
In Private Cloud, infrastructure is deployed and operated exclusively for an organization or enterprise. It may be managed by the organization or by an independent third party and may exist on-premise or off-premise at a hosting facility. Public Cloud infrastructure is available to public or many industry groups or customers.
Is the public cloud open?
As the name suggests, Public cloud is open to the public. Anyone can access and use it by paying accordingly but private cloud is used by private companies. Private companies or security concerned enterprises ask private cloud so that they could get control over the data and its security.
How to contact Salesforce?
Contact a salesforce.com Support or Sales Representative. Contact us. Call us at 1-800-667-6389, click on chat in the lower right, or let us call you back. Request a call. Contact a salesforce.com Support or Sales Representative. Demo: CRM Introduction. See it in action.
What is Salesforce CRM?
What is Salesforce? Salesforce is the world’s #1 customer relationship management (CRM) platform. We help your marketing, sales, commerce, service and IT teams work as one from anywhere — so you can keep your customers happy everywhere. Salesforce is the world’s #1 customer relationship management (CRM) platform.
2. What does Salesforce do?
Bet Astro wishes they had a nickel for every time this question came up. The company has evolved and grown so much since it was founded in 1999 — and as its size and scope have increased, so has the complexity of this answer.
3. How much information does Salesforce process in 24 hours?
Salesforce brings companies and customers together. In other words, it powers trillions of business-to-business (B2B) and business-to-consumer (B2C) interactions.
5. Where does Salesforce operate around the world?
Salesforce operates in 84 cities, with 110 offices around the world. There are eight Salesforce Towers currently (in Atlanta, Dublin, Indianapolis, London, New York, Paris, San Francisco, and Tokyo) with another two in development (Salesforce Tower Sydney and Salesforce Tower Chicago).
6. How tall is the Salesforce tower in San Francisco?
1,070 feet. Opened in 2018, the Salesforce Tower in San Francisco is 61 stories and 1.4 million square feet of office space.
7. How diverse is Salesforce?
Last year, Salesforce set a goal to have 50% of its U.S. employees from underrepresented groups (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+ employees, People with Disabilities, and Veterans)by 2023.
8. How much has Salesforce spent to ensure equality in employee salaries?
Salesforce has spent $16 million to date to ensure equal pay for equal work among its global workforce. In 2015, the company committed to investigating and addressing any gender pay gaps.
9. How is Salesforce a sustainable company?
In 2021, Salesforce achieved net zero across its full value chain and reached 100% renewable energy. This means Salesforce has purchased enough renewable energy to match all electricity it uses globally.
What is Salesforce?
Salesforce is a cloud-based software company providing enterprise applications. These applications are focused on customer service, marketing automation, and business analytics.
Core Functions of Salesforce
Salesforce allows companies to track real-time analytics, customer support and complaints, and various other CRM functions with the ease of cloud storage which provides access from anywhere, anytime.
Salesforce Products to Upgrade Business Procedures
Salesforce products have different features and capabilities that allow businesses to choose the ones that best suit their needs. Stated below are the most popular Salesforce products currently in use:
4 Promising Profiles for Salesforce Professionals
Salesforce has expanded extensively over the years, and organizations are looking for professionals to keep it going. If you have reasonable experience with Salesforce, here are 4 popular Salesforce job profiles you can target:
Key Takeaways
Salesforce started as a Software as a Service (SaaS) company and is now one of the largest CRM solution providers worldwide.
Overview
Criticisms
In November 2007 a phishing attack compromised contact information on a number of Salesforce customers. Some customers then received phishing emails that appeared to be invoices from Salesforce. Salesforce has stated that "a phisher tricked someone into disclosing a password, but this intrusion did not stem from a security flaw in [the salesforce.com] application or database."
In 2017 at DEF CON, two security engineers were let go after giving a presentation on an internal …
History
The company was founded in 1999 by former Oracle executive Marc Benioff, together with Parker Harris, Dave Moellenhoff, and Frank Dominguez as a software as a service (SaaS) company. Initial funding for the company came from Larry Ellison and Halsey Minor.
In 2003, Salesforce held its first annual Dreamforce conference in San Francisco. In June 2004, the company had its initial public offering on the New York Stock Exchange under the stock symbo…
Services
Salesforce's products include several customer relationship management (CRM) technologies, including: Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud and Platform. Additional technologies include Slack, MuleSoft, Tableau Analytics, and Trailhead.
Salesforce's main technologies are tools for customer management. Other products enable customers to create apps, integrate data from other systems, visualize data, and offer training c…
Operations
Salesforce is headquartered in San Francisco in the Salesforce Tower. Salesforce has international offices in Hong Kong, Israel, and Sydney.
Standard & Poor's added Salesforce to the S&P 500 Index in September 2008.
According to Marc Benioff, Salesforce corporate culture is based on the concept of Ohana.
Acquisitions
Salesforce has acquired many companies throughout its history.
In 2006, Salesforce acquired Sendia, a mobile web service firm, for $15 million and Kieden, an online advertising company. In 2007, Koral, a content management service, was acquired. In 2008, Salesforce acquired Instranet for $31.5 million. In 2010, Salesforce acquired multiple companies, including Jigs…
Salesforce Ventures
In 2009, Salesforce began investing in startups. These investments became Salesforce Ventures, headed by John Somorjai In September 2014, SFV set up Salesforce1 Fund, aimed at start-ups creating applications primarily for mobile phones. In December 2018, Salesforce Ventures announced the launch of the Japan Trailblazer Fund, focused on Japanese startups.
In August 2018, Salesforce Ventures reported investments totaling over $1 billion in 275 compa…
See also
• Salesforce Tower
• Salesforce Tower Indianapolis
• Salesforce Marketing Cloud
• SalesforceIQ