A: Yes, with some caveats. Keep reading... There are several ways to work with PHI in Salesforce.com—depending on your specific BAAs and interpretations of HIPAA/risk tolerance, you have the following options: Store PHI in Salesforce.com, and use “out of the box” features of Salesforce.com to limit access to it and otherwise further secure it.
Is Salesforce HIPAA compliant?
The Salesforce platform itself, can be rendered HIPAA compliant. Salesforce, as a business associate, must enter into a business associate agreement with covered entities on whose behalf it performs functions involving PHI. Salesforce will enter into a business associate agreement with covered entities.
How secure is my data in Salesforce?
Salesforce.com uses a variety of methods to ensure that your data is safe, secure, and available only to registered users in your organization. Your data is secure with salesforce.com. Your data will be completely inaccessible to your competitors.
What is data at rest in Salesforce?
Salesforce, as a business associate, must enter into a business associate agreement with covered entities on whose behalf it performs functions involving PHI. Salesforce will enter into a business associate agreement with covered entities. When data is viewed within the salesforce platform, the data is known as data at rest.
Does Salesforce use cookies to store data?
Salesforce.com does not use "cookies" to store other confidential user and session information, but instead implements more advanced security methods based on dynamic data and encoded session IDs.
Is Salesforce HIPAA compliant?
Salesforce can be HIPAA compliant, but you must talk to your account representative to sign a Business Associate Agreement (BAA). You can connect Salesforce to “Shield” premium services for additional monitoring, encryption, and auditing.
How do you store PHI securely?
Medical Records and PHI should be stored out of sight of unauthorized individuals, and should be locked in a cabinet, room or building when not supervised or in use. Provide physical access control for offices/labs/classrooms through the following: Locked file cabinets, desks, closets or offices.
Is Salesforce Chatter HIPAA compliant?
Chatter, by itself, is not HIPAA compliant. However, if you journal your Chatter content to a long-term archive, you can produce Chatter content should a regulatory request to do so presents itself.
Is PHI considered secure?
PHI is only considered PHI when an individual could be identified from the information. If all identifiers are stripped from health data, it ceases to be protected health information and the HIPAA Privacy Rule's restrictions on uses and disclosures no longer apply.
Can PHI be stored on a flash drive?
It is permissible to store PHI on portable media such as a flash drive as long as the media doesn't leave your work environment. PHI can ONLY be given out after obtaining written authorization.
What cloud storage is HIPAA-compliant?
Sync.com is the best HIPAA-compliant cloud service, offering a triple threat of zero-knowledge encryption, access control and a low price point. Google Drive, OneDrive and Dropbox all technically offer HIPAA compliance, though their history of mishandling user data means you'd be wise to stay away from them.
Is Salesforce GDPR compliant?
Is Salesforce GDPR Compliant? Short Answer – Absolutely. As a designated processor of customer data, Salesforce provides comprehensive controls to handle data requests and securely manage data for all these business processes throughout the customer lifecycle.
Does my CRM need to be HIPAA compliant?
A CRM software platform is HIPAA-compliant if it ensures that all patient data remains confidential, backed up and securely stored. You must only transmit encrypted data and have complete control over the data in your CRM – that means no unauthorized intake, access, creation, storage or sharing of data.
Is Salesforce WORM compliant?
All their Service Cloud customer support interactions were successfully archived into a FINRA/WORM compliant data facility. Emails, SMS text messages, and all their other Service Cloud objects are now capable of being backed-up and archived into a data lake that they own.
What happens if PHI is not safeguarded?
If PHI security is compromised in a healthcare data breach, the notification process is essential. However, the HIPAA breach notification rule states that when unsecured PHI is compromised, then covered entities and their business associates need to notify potentially affected parties.
How do you handle PHI data?
Never leave computer programs containing PHI open when not in use. Limit electronic transmission when possible. Use only encrypted methods when sending PHI electronically. Use role-based security levels to ensure only those with clearance can see PHI.
Why must PHI be protected?
The same standards of privacy apply to all types. Your job may require you to know and use someone's PHI so they can pay for medical expenses or receive treatment. Everyone who interacts with PHI must understand how to protect it. Even the smallest slip-ups have the potential to cause a data breach.
Salesforce Shield Platform Encryption
Salesforce provides add-on security features like Shield Platform Encryption:
Introducing SandboxPostCopy Interface
With Spring ’16 release, Salesforce introduced SandboxPostCopy interface. We have tried to leverage this interface to provide additional security when it comes to sandbox refresh and cloning.
Where does PHI come from in Salesforce?
Here’s where Salesforce comes in: the PHI that sits within a system of electronic medical record (EMR) usually originates from that application as the source of truth. Salesforce, acting as the system of engagement receives and stores a copy of some of that data to be used in Health Cloud for patient experience communities, or Service Cloud for patient customer service, or by the hospital’s foundation for patient engagement and fundraising. This data can be susceptible from a security perspective during the integration, or the transfer of that data back and forth between the EMR and Salesforce, and again as it is stored in Salesforce; both scenarios must be accounted for.
What is HIPAA Privacy?
HIPAA is a national security standard protecting sensitive patient health information from being disclosed without the consent or knowledge of the patient . Via the HIPAA Privacy Rule, the individual’s medical records and other personal health information are protected, with these protections applied to health plans, health care clearinghouses, and health care providers that conduct health care transactions electronically. With these protections in place, HIPAA also ensures that all health information is allowed the flow needed to provide and promote high-quality health care and to protect the public’s health and well-being.
What is protected health information?
Digging deeper, the term Protected Health Information (PHI) refers to the health data created, received, stored, or transmitted by HIPAA-covered entities and their employees. This protected information, according to HIPAA Journal, relates to the past, present, or future physical or mental health or condition of an individual; the provision of health care to an individual; or the past, present, or future payment for the provision of health care to an individual. This refers directly to any information transmitted or maintained in electronic media or any other form or medium.
What is the difference between PIPEDA and HIPAA?
The main difference between these two acts is that PIPEDA applies to all personal data, not just the information collected from the healthcare industry. This means any personal information shared through electronic commerce requires the organization’s collection to protect the individual’s data privacy and obtain consent from the individual when they collect, use, or disclose that information. Keep in mind that this act only applies to commercial use, so nonprofits, charities, and associations with a political affiliation are not required to protect an individual’s information under PIPEDA. Even with that in mind, Salesforce and Cloud for Good always architect their solutions to ensure data privacy beyond the limits of local regulations.
Does Salesforce have HIPAA?
Salesforce has taken great strides to ensure its HIPAA compliance . One of those strides includes the Salesforce Shield product. Salesforce Shield is an additional enhancement that helps to strengthen security, trust, transparency, compliance, and governance across your Salesforce organization. Several configurable settings for access permissions and requests exist within Salesforce Shield to ensure only those that absolutely need to see certain sensitive data are the ones accessing said data.
