Slaesforce FAQ

must know salesforce admins

by Will Durgan Published 3 years ago Updated 2 years ago
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A thorough understanding of reports and dashboards is an absolute must for admins. You'll need monthly, weekly, and even daily reports to get the most out Salesforce. You should be able to expect your admin to do some analysis as part of their essential knowledge.

What is Salesforce admin?

A Salesforce Admin best understands how to make the platform work for their company’s goals. Some organizations may employ just one admin; some employ many people in this role. A Salesforce Administrator’s colleagues can rely on them to: Maintain the platform.

How many customers does Salesforce have?

Salesforce helps over 150,000 customers across a myriad of businesses, nonprofits, and institutions to connect with their customers. People around the world rely on our Customer Relationship Management (CRM) platform to keep business running. The Salesforce Administrator in any of these organizations is critical for success.

What companies use Salesforce?

Many companies across industries and of different sizes use Salesforce, including retailers, nonprofits, financial services, healthcare providers, software companies, and businesses that provide a service.

Is there a fee to take Salesforce certification?

After you pass the test, you’re a certified Salesforce administrator, and your career opportunities have expanded. But your learning doesn’t stop there. Maintain your certification on a specific schedule to keep your knowledge, skills, and abilities current.

Can a Salesforce administrator be just one person?

Some organizations may employ just one admin; some employ many people in this role. A Salesforce Administrator’s colleagues can rely on them to: Maintain the platform. Make it as easy as possible for users of any technical level to use Salesforce. Stay updated on the platform’s new tools, capabilities, and updates.

Why Accounting Software Is Mission-Critical

It’s important to understand that the accounting system/software isn’t just another app. It is as critical as the core Salesforce Customer Relationship Management (CRM) system itself. Why? Everything your organization does touches accounting on some level.

5 Things to Know about Native Salesforce Accounting Software

Native accounting products are built using the Salesforce platform. Some of these products are also considered Enterprise Resource Planning (ERP) solutions. Native refers to the shared connection between software built with the same Salesforce architecture. These apps speak the same language and are Salesforce-ready.

5 Things to Know about Non-Salesforce Accounting Applications

You can connect with and work with non-Salesforce-based accounting systems, but only with the use of integration. As you know, integrations can come with several disadvantages as opposed to just being able to work through the different tools and apps on Salesforce.

Native Salesforce Accounting vs Outside Accounting Apps

If you’re on Salesforce, native accounting software typically makes the most sense and will often be the best and most cost-effective option. Otherwise, you must find and then integrate to a solution outside the Platform. Instead, we highly recommend doing yourself, your company, and your accountant a favor by keeping the accounting on Salesforce.

A Single, 360 Shared View of Every Customer

Welcome to Salesforce Customer 360, One Integrated CRM Platform for uniting Marketing, Sales, Commerce, Service, and I.T. Departments.

Leading Through Change

Watch stories filled with thought leadership, inspiration, and insights from business leaders and our greater community.

What are the skills needed to be a Salesforce admin?

An effective Salesforce Admin will proactively apply their knowledge, skills, tools, and techniques to activities aimed to meet business goals and needs. There are many varied and different skills associated with project management. However, here are the six most important ones for a Salesforce Admin: 1 Leadership 2 Task management 3 Scheduling 4 Quality management 5 Planning 6 Execution

What does Salesforce admin do?

Being a Salesforce Admin puts you in a really unique position within a company. Having both business and technical skills provides you with the credibility to be an innovation leader at your company.

Why is technical skills important in Salesforce?

Technical skills are important for Salesforce Admins as they will help you work more efficiently within your organization, especially when navigating a complex task or project. As a Salesforce Admin, you’ll want to develop expertise in areas such as database management, security, and compliance.

Why is Salesforce important?

Having a firm understanding of the business and industry in which your company operates is important for Salesforce Administrators because the specific types of activities and business processes that you implement will no doubt be influenced by these. For example, think about how differently a university operates compared to a bank. Both operate under very different rules and regulations, have very different business goals, and serve very different customers. These types of industry factors heavily influence the way a business operates and also the way Salesforce is used and administered.

Why is field customization important in Salesforce?

Field customization is also another large part of data management because it allows you to tailor your Salesforce instance to your own unique business requirements. Security — Once you’ve set up processes to manage your data, you need to ensure measures are put in place to protect your customer and business data.

How many rules can you create in Salesforce?

This does not mean that you can only create five small objects. It means that you can create one rule and create smaller objects within those rules. For instance, if you want 15 automation for lead generation, you can create them under Lead generation rule.

What is Salesforce record type?

In Salesforce, you can use Record types to create business processes, picklist values, and page layouts for various users. These record types differentiate your regular sales deals with professional engagement that offer way much more value.

Can you create an action for a feature?

If some feature or option is recursive, you can create an action for it. For instance, to create polls, ask questions, and announcement, you can create an action, and whenever you need that action, you can use it without doing everything again.

Can I import Outlook emails into Salesforce?

All the Salesforce users will get email synced. You can import email from Outlook, Gmail, right in Salesforce. Above all, for SharePoint and GoogleDrive users, there is an option to import, which allows you to search for any files in Google or SharePoint to pop-up in the search results.

1.The Power of Us Hub

Power of Us is an online community of Salesforce nonprofit customers. It’s the best Salesforce-led forum for posing questions and getting info most relevant to our sector: like posts on donation-tracking, NPSP and Salesforce campaign best practices ).

2. Nonprofit User Groups

While Power of Us is still the best place to pose questions online, the nonprofit user groups are great for finding out about meetings, in-person events and other region-specific opportunities!

3. The Trailblazer Community

When I have a technical issue, I don’t always have the patience to wait for Salesforce Support to get back to me. So in addition to submitting a case, I’ll throw my question into the Trailblazer community (so that it appears as a question for others to solve).

4. Salesforce Event Calendars

The Trailblazer calenda r is a great place to get the scoop on Salesforce trainings and webinars. T he customer success calendar is also an option for finding in-person and virtual events, geared towards current Salesforce customers.

5. The Salesforce Admins Podcast

Do you love listening to podcasts in the morning? Then add this one to your list.

6. Trailhead (Free Salesforce Training Modules)

Trailhead is taking the Salesforce professional community by storm. It’s a gamified, online learning system that provides FREE, bite-sized learning modules on everything: reports & dashboards, automation, and even topics like change management.

7. The Salesforce Release Notes

Can I be honest here? I was a bad admin for a loong time and did not read the release notes. Simply because I didn’t know!

How to manage Salesforce data?

So your admin needs to be a trustworthy person who understands and values the importance of protecting data. Key skills in Salesforce data management include: 1 Importing and exporting 2 Locking and managing access 3 Preserving the integrity of data by de-duplicating and tracking down errors 4 Finding sources of data pollution, like fields consistently filled out wrong 5 Examining user login history table and noticing error patterns

What happens after Salesforce setup?

After your initial Salesforce CRM setup period, the company will still have constant important and updating needs. Every time you have new leads to add to the system, your admin will need to do it. Whenever prices change, Salesforce will need to reflect the latest prices.

Is Salesforce a deal breaker?

Your Administrator’s ability to understand the basic structure of Salesforce is also an absolute deal-breaker. Salesforce is built like a massive database with fields and tables that feed it information.

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