Why did Salesforce go down for no reason?
Self-harm seems to be the underlying cause of major service outage effecting users of cloud-based marketing platform Salesforce.com. Company engineers were scrambling on Friday to protect user data and shut down service to major parts of its global user base, creating one of the biggest outages in its history.
Was Salesforce hacked?
Back in 2007 it was reported that Salesforce.com was hacked when their electronic security measures where compromised. What is surprising is that I could not find any theft reports from Salesforce since.
Are you still experiencing issues with Salesforce support?
There are a subset of customers that still have active Support cases for this issue, and Salesforce continues to work to get those cases resolved. If you are still experiencing an issue and have not already logged a case, please contact Support.
Was customer data stolen from Salesforce?
“Salesforce.com’s Bruce Francis, the company’s vice president of corporate strategy, declined to say whether any customer-specific data was stolen, and refused to answer direct questions about the alleged incident, saying that doing so would not be in the best interests of its customers.”
Has Salesforce been breached?
From Sept. 16 through Nov. 11, 2019, Salesforce experienced a data breach due to a malware infiltration on their network. Through the malware, hackers were able to access purchases that Hanna Andersson customers made.
How secure is Salesforce?
Salesforce has security built into every layer of the Platform. The infrastructure layer comes with replication, backup, and disaster recovery planning. Network services have encryption in transit and advanced threat detection. Our application services implement identity, authentication, and user permissions.
Does salesforce do cyber security?
Quick take: As corporate security breaches rise, Salesforce is working to protect customers by requiring multi-factor authentication beginning February 2022. It's been a striking year for security breaches, and weak or reused passwords are often the weakest link attackers love to exploit.
Is Salesforce vulnerable to ransomware?
Salesforce regularly identifies and patches all vulnerabilities in a timely manner per our vulnerability management process. To date, we have no reported cases resulting from this ransomware. Additionally, there has been no impact to Salesforce systems as a result of this campaign.
Can Salesforce see my data?
Can any salesforce employee see my data? No, Only some set of data engineers can access your data as they are at data centres where it is stored, but every access is logged. Also, if you Grant login access to Salesforce Support agent, they can also see and view your data, its also monitored and recorded.
What is encryption in Salesforce?
Salesforce Classic Encryption uses a 128-bit Advanced Encryption Standard (AES). This solution allows you to mask custom fields, which protects your data from internal Salesforce clients. Salesforce Classic is an excellent solution for concealing sensitive information, such as credit card numbers.
Does Salesforce use Okta?
Using Okta, you can quickly and securely deploy Salesforce across your organization with Single Sign-On (SSO) and Adaptive Multi-Factor Authentication (MFA).
What is Salesforce security?
Salesforce Shield is a trio of security tools that helps admins and developers build extra levels of trust, compliance, and governance right into business-critical apps. It includes Shield Platform Encryption, Event Monitoring, and Field Audit Trail.
Plug pulled on instances as engineers scramble to protect customer info
Updated Unlucky Salesforce customers have been unable to reach the service since 0956 PDT (1656 UTC) on Friday, thanks to a ham-handed database deployment.
Updated to add on May 18
Salesforce claims it was able to mostly restore access to services by 0104 PDT after 15 hours of disruption. Some organizations may still be locked out, though, and administrators may have to spend some time over the weekend repairing user account permissions, it seems.
Final update
Come Monday morning, most customers' access has been restored though not everyone is back up to speed.
