Slaesforce FAQ

what are duplicate rules in salesforce

by Calista Marks Published 2 years ago Updated 2 years ago
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6 Salesforce Duplicate Rules You Need To Activate Right Now

  1. Account Exact Name. Purpose: To prevent the creation of multiple Accounts with the exact same Account name. Use the...
  2. Account Name Potential Match. Purpose: to warn users of a potential duplicate where account names differ slightly.
  3. Lead-to-Lead Email Exact Match. Purpose: To prevent the creation of...

A duplicate rule defines what happens when a user views a record with duplicates or starts creating a duplicate record. Salesforce provides standard duplicate rules for business and person accounts, contacts, and leads. You can also create duplicate rules.

Full Answer

How to dedupe in Salesforce?

  • What fields and rules you are going to use to match on
  • What fields you need to see when looking at the match report
  • What rules and criteria you are going to use to determine the “winner” (master) in the merge transaction. ...

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How to eliminate duplicate Salesforce Records?

  • Make sure the entire list was put into alphabetical order.
  • Make sure you selected a color to highlight the duplicate records in the “Conditional Formatting” window. ...
  • Make sure that before you click "Format" and "Conditional Formatting" that you first selected the FIRST email address which should be in Column A and Row 2.

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What are Salesforce workflow rules?

Salesforce workflow rules do not only involve setting up an action that is related to the activity and has to be created as and when required. Choose the object to which you want this workflow rule to apply. Automatically: Assignment Rules can add records to a Queue when they are created, based on specific record criteria. ...

How to delete duplicate records in Salesforce?

  • Open a new excel file that is blank
  • Go back to the excel file with the records and right click the column letter of the column that includes the email addresses. ...
  • Go back to the file which includes only email addresses. ...
  • Now click only the first email address in the file and click: Format; then Conditional Formatting. ...

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What are matching rules and duplicate rules in Salesforce?

A matching rule defines how duplicate records are identified in duplicate rules and duplicate jobs. Salesforce provides standard matching rules for business and person accounts, contacts, and leads. You can also create custom matching rules.

What is the difference between matching rules and duplicate rules?

Matching Rules will identify 'what field' and 'how' to match. For example, 'Email Field, Exact Match' or 'Account Name, Fuzzy Match' They don't do anything on their own. Duplicate Rules will use those Matching Rules to control 'when' and 'where' to find duplicates.

Where are duplicate rules in Salesforce?

From Setup, use the Quick Find box to find Duplicate Rules. To edit a rule, click the rule name, and click Edit. To create a rule, click New Rule, and select the object you want the rule to apply to. Enter the rule details, including a name, description, and record-level security settings.

What are duplicate report rules?

Required Editions and User Permissions Duplicates created when a rule alerts a user to a possible duplicate, but the user creates the duplicate anyway. (To generate this report, select the Report option in a duplicate rule.)

How Salesforce detect duplicates?

Salesforce finds and handles duplicates using a combination of matching rules and duplicate rules. Duplicate rules and duplicate jobs specify matching rules that determine how duplicates are identified. Duplicate sets and reports list the duplicates found.

How do I prevent duplicates in Salesforce?

Block sales reps from creating duplicate leads. In the Standard Lead Duplicate Rule, select Block instead of Allow. With the Standard Lead Duplicate Rule set to block duplicates, a rep can click to view duplicates of leads but can't save a new lead.

How many duplicate rules can be active?

five active duplicate rulesYou can use up to five active duplicate rules per object. You can add up to three matching rules in each duplicate rule, with one active matching rule per object.

How do I clean up duplicates in Salesforce?

Salesforce Classic Click + (All Tabs) on the Navigation bar. Search for Duplicate Record Sets. Select the Duplicate Record Sets that needs to be deleted. Click the Delete button.

How do you use duplicate?

being two identical. We made a duplicate of the key. Parenthood is an experience nothing else can duplicate. Is this a duplicate or the original? We'll have a duplicate key cut . Your jacket's a duplicate of mine. His task will be to duplicate his success overseas here at home.More items...•

How do I run a duplicate rule in Salesforce?

Run Duplicate Jobs in Lightning ExperienceIn Setup, use the Quick Find box to find Duplicate Jobs.Click New Job.Select an object. ... To rerun a job, click New Job, and then select the same object and matching rule.To view and merge duplicates, open a job summary page, and then open a record set.

What is duplicate record in Salesforce?

A duplicate record set is a list of items identified as duplicates. It's created when a duplicate rule or job runs. Let your Lightning Experience users merge duplicates by granting them access to duplicate record sets.

What does report do in duplicate rules Salesforce?

The Report option creates a record in the Duplicate Record Item and Duplicate Record Set objects. There is one record created in the Duplicate Record Set object for the occurrence of the the duplicate and one record for each record found by the duplicate rule in the Duplicate Record Item object.

How do you find duplicates in Salesforce lightning?

In Setup, use the Quick Find box to find Lightning App Builder. On accounts, contacts, or leads, add the Potential Duplicates component. Select how you want to alert sales reps to duplicates.

How do you find duplicates through config for custom objects in Salesforce?

How to use Duplicate Check with a Custom Object in Salesforce...Step 1 Add custom Object to DC Setup. ... Step 2 Create a custom DC Check button in Salesforce Classic. ... Step 3 Add the DC Check button to your custom Object Layout. ... Step 4 Create a custom DC Merge button in Salesforce Classic.More items...

How do you activate duplicate rules to identify potential duplicate records?

To use duplicate rules and the Potential Duplicates component for person accounts, first enable person accounts. Then activate person account matching rules and duplicate rules, and add the Potential Duplicates component to your person accounts layout.

How do I duplicate in Salesforce?

On a duplicate record set list view, click New. Specify a duplicate rule (in the Duplicate Rule field) or a duplicate job (in the Parent field). In Lightning Experience, in the Related tab, click New. In Salesforce Classic, on the duplicate record set detail page, click New Duplicate Record Item.

What Comes Out-of-the-box?

Out of the box, Salesforce provides three matching rules: for Accounts, Contacts, and Leads. These alone are insufficient, because:

1. Account Exact Name

Purpose: To prevent the creation of multiple Accounts with the exact same Account name.

2. Account Name Potential Match

Purpose: to warn users of a potential duplicate where account names differ slightly.

Leads & Contacts (People Duplicates)

Leads and Contacts are a bit more complicated. Sometimes users will say “I want to prevent Lead duplicates.” Or “I want to prevent Contact duplicates.” Both great goals, but still does not solve the total duplicate problem, even in tandem.

3. Lead-to-Lead Email Exact Match

Purpose: To prevent the creation of multiple Leads with the exact same email.

4. Lead-to-Contact Email Exact Duplicate Rule

Purpose: To prevent the creation of multiple Leads-to-Contacts with the exact same email.

5. Contact-to-Contact Email Exact Duplicate Rule

Purpose: To prevent the creation of multiple Contacts with the exact same email.

What happens if you pass duplicate prevention rules into Salesforce?

Duplicate prevention rules may result in data loss when information is passed from third-party integrations. For example, if you pass records into Salesforce from a marketing automation system, they can be blocked from being created and the additional intelligence/field data may also be lost.

How many duplicate rules can be deployed on each object?

Here are some limitations that you should be aware of: Only five duplicate rules can be deployed on each object (leads, contacts and accounts). The max rule limitation makes it nearly impossible to have a rule that covers all duplicate scenarios.

What is matching rule in Salesforce?

The functionality relies on two main components: Salesforce Matching Rules: Matching rules are used to determine whether the record that is being created or edited by the user is, in fact, a duplicate.

Can you duplicate records in Salesforce?

If your organization uses Salesforce, chances are that you’ve grappled with duplicate records at some point. With data coming from many sources such as direct user entry, imports using the Salesforce Data Wizard or third-party integrations, it’s pretty difficult to maintain good data hygiene. That being said, there is an out-of-the-box functionality that allows you to de-duplicate directly in Salesforce, the Salesforce Duplicate Management feature.

Can you bypass Salesforce sharing rules?

You can bypass Salesforce sharing rules when activating duplicate rules. In this event the rule may trigger a duplicate alert, but the user will not be able to see and/or edit the duplicate if they do not have access to the record.

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