what are salesforce's products

See more

What products does Salesforce make?

Salesforce Sales Cloud. Pricing: Plans start at $25 per user per month. ... Salesforce Service Cloud. Pricing: Plans start at $25 per user per month. ... Salesforce Marketing Cloud. ... Salesforce Commerce Cloud. ... Salesforce Financial Services Cloud. ... Salesforce Essentials. ... Tableau CRM.

What is Salesforce's purpose?

Salesforce is a cloud computing service as a software (SaaS) company that specializes in customer relationship management (CRM). Salesforce's services allow businesses to use cloud technology to better connect with customers, partners and potential customers.

Is customer 360 a product?

Salesforce Customer 360 is a platform engineered to help businesses connect with customers by promoting cohesive internal operations. It enhances internal collaboration by unifying analytics, sales, marketing, service, commerce, and IT under a single CRM platform.

Who is Salesforce's biggest competitor?

Top Salesforce AlternativesMicrosoft.Oracle.SAP.SugarCRM.Zoho.Sage.Zendesk.CRMNEXT.

What are 6 benefits of Salesforce?

The 6 Greatest Benefits of CRM PlatformsTrustworthy reporting.Dashboards that visually showcase data.Improved messaging with automation.Proactive service.Efficiency enhanced by automation.Simplified collaboration.

Is Salesforce and SAP the same thing?

Although Salesforce and SAP both provide the CRM software to the customer, both are still much different from each other. Salesforce is one of the earliest cloud-based companies to provide the CRM software, whereas SAP has now started SaaS-based CRM.

What is meant by customer 360?

Customer 360 refers to the creation of a master customer record by aggregating all data about that customer from across the organization. Customer 360 provides a trusted, single view of a customer's name, address, contact information, gender, and interactions with a business.

Why do you need customer 360?

Perhaps one the most important benefits of a 360-degree view of the customer is that it provides the ability to deliver more personalized shopping experiences. Businesses can use aggregated, invaluable, data to provide customers with more personalized experiences across their lifetime shopping journey.

What is user 360?

Customer 360 refers to a 360 degree view of a customer's data including every interaction, from a website inquiry to a product purchase to a customer support ticket. And it means that every group in the company has access to the same version of the truth about the customer.

What will replace Salesforce?

Here the top alternatives to Salesforce as a CRM software: Best for ease of use: Pipedrive. Best for top rated: Insightly. Best for enterprise: HubSpot CRM. Best for value: Agile CRM.

What is the easiest CRM to use?

Best easy-to-use CRM. If you need easy-to-use sales CRM software, the popular Pipedrive is a smart choice. While the platform offers plenty of flexibility, its singular goal is to help salespeople sell. You won't find other apps such as marketing or service features to distract you.

What is the difference between Salesforce and Oracle?

The bottom line Both CRMs are quite apt for being integrated with almost any system, internal or coming from a third party. While Oracle databases provide integration possibilities on their own, Salesforce is extremely flexible when it comes to connecting any data source, both cloud-based and on-premises.

What is Salesforce Cloud?

The Salesforce Service Cloud is a CRM that supports a business’s customer support team. It helps customers get in touch with a company via email support, live chat, or phone, and then helps the customer agent find and process a resolution to the customer issue.

What is customer 360?

Customer 360 Audiences, previously called Salesforce DMP, provides one platform to unify all of your customer data. You can create segmented lists of your customers, and easily slice and dice the data further, even if your customer audiences are in the millions.

What is Commerce Cloud?

Commerce Cloud enables retailers to start selling online as quickly as possible. Powered by Salesforce CMS, Commerce Cloud has 100’s of out of the box features that allow B2C & B2B retailers to create amazing online experiences for their shoppers.

Is Salesforce a CRM?

Salesforce has been building industry-specific solutions for a few years now, including Financial Services Cloud, Health Cloud, and their Public Sector Cloud. Both of these solutions take Salesforce’s core CRM offering and create a specialized product that is more suited to specific industries.

Is tableau native to Salesforce?

Previously called Einstein Analytics, Tableau CRM is native to the Salesforce platform. It allows you to use Salesforce data, as well as data from external sources to embed analytics inside of Salesforce. Users have to have Salesforce licenses in order to access this data.

What is Salesforce CRM?

What is Salesforce? Salesforce is the world’s #1 customer relationship management (CRM) platform. We help your marketing, sales, commerce, service and IT teams work as one from anywhere — so you can keep your customers happy everywhere. Salesforce is the world’s #1 customer relationship management (CRM) platform.

How to contact Salesforce?

Contact a salesforce.com Support or Sales Representative. Contact us. Call us at 1-800-667-6389, click on chat in the lower right, or let us call you back. Request a call. Contact a salesforce.com Support or Sales Representative. Demo: CRM Introduction. See it in action.

1. Sales Cloud

Sales Cloud, one of the most popular Salesforce products refers to the “sales” module in salesforce.com. It is about identifying, selling, and managing your prospects and customers to reach your sales objectives. It includes Leads, Accounts, Contacts, Contracts, Opportunities, Products, Price books, Quotes, and Campaigns.

2. Service Cloud

Service Cloud is a Salesforce application to support every customer, anytime, anywhere. Salesforce Service Cloud is the world’s #1 customer service solution which provides agents the tools to quickly manage customer cases using consoles, communities, knowledge bases, collaboration, social service and multichannel support features.

3. Marketing Cloud

Salesforce Marketing Cloud was previously known as ExactTarget, which is the digital marketing arm of the Salesforce product family.

4. Community Cloud

Community cloud is a cloud service model that provides a cloud computing solution to a limited number of individuals or organizations that is governed, managed and secured commonly by all the participating organizations or a third party managed service provider.

5. Analytics Cloud

Cloud analytics is a type of cloud service model where data analysis and related services are performed on a public or private cloud. Cloud analytics can refer to any data analytics or business intelligence process that is carried out in collaboration with a cloud service provider.

6. App Cloud

Application Cloud is an application program that functions in the cloud, with some characteristics of a pure desktop app and some characteristics of a pure Web app. A desktop app resides entirely on a single device at the user’s location (it doesn’t necessarily have to be a desktop computer).

7. IoT Cloud

IoT (Internet of Things) is a hot topic among the Salesforce Products today which is going to provide a lot of opportunities with a lot of challenges. IoT is a giant network of connected things. It’s a connection between people-thing, thing-thing, and thing –people.

Sales

Connect teams, close more deals, and streamline your entire sales process.

Industries

Tackle your industry’s greatest challenges with a tailor-made solution.

Health

Build stronger patient and member relationships on a connected platform.

Success

Choose the right level of support to help you achieve your business goals.

Work.com

Get expert guidance, data, and solutions to help your business reopen safely.

Advisory Services

Get technical support from Salesforce architects, designers, and developers.