Communities allow customers to open or check on the status of their cases through digital channels like bots or community forums. And with the combined intelligence of Salesforce Einstein and IBM Watson, customers can receive faster, more accurate answers, pointing them to helpful resources to help with case deflection.
What is a Salesforce community?
Salesforce Communities are brand spaces designed specifically for Salesforce customers to connect with the community outside their org (i.e., employees, partners, and customers) and collaborate with them using relevant data and content. Users can visit the community to find answers to questions or ask for help from another community member.
What are the services provided by Salesforce?
Salesforce is a cloud-based platform and they provide a lot of services including 1 Salesforce automation 2 Marketing 3 Digital Commerce 4 Community Management Analytics 5 Professional Cloud Services
What is revenue grid for Salesforce partner community?
One of Revenue Grid’s features is a best-in-class enterprise plugin for integrating your Salesforce Partner Community’s Outlook or Gmail to your Salesforce org and giving your Salesforce Partner Community members a real Salesforce experience! Revenue Grid helps to automatically capture, categorize, and sync sales data across all connected sources.
What are the features of a Salesforce community cloud?
Salesforce Community Cloud FeaturesBusiness Integration.Personalization.Customization.Branded Community.Mobile Optimization.Case Escalation.Knowledge Base and Q&A.E-commerce.More items...•
What types of communities Does Salesforce offer?
An organization can build a community to meet any number of needs, but there are three main community types in Salesforce:Customer communities.Employee communities.Partner communities.
What are Salesforce community ideas?
An Ideas community provides an online, transparent way for you to attract, manage, and showcase innovation. Tip Salesforce offers its own Ideas community for Salesforce users to submit product feedback and suggest new features.
What are communities called in Salesforce?
To better reflect the many types of connected digital experiences you can create—including portals, websites, help centers, forums, and mobile apps—Community Cloud is now called Experience Cloud. Where: This change affects all Salesforce orgs using Community Cloud.
How many communities can you have in Salesforce?
100 communitiesWhile each Org can have up to 100 communities, each with their own unique aliased domain name, the Org itself will have a default domain name that it uses for the base URL for all communities. This is a *. force.com domain like businessname.force.com.
What is the difference between portal and community in Salesforce?
Portals essentially gave external users (partners, customers, etc.) the ability to access Salesforce whereas Communities is aimed at connecting the right people (whether internal users, partners, or customers) together within Salesforce.
What is the purpose of the ideas community?
Ideas enable a group of users to post, vote for, and comment on ideas. Enabling Ideas in a community provides an online, transparent way for you to attract, manage, and showcase innovation.
What is Salesforce IdeaExchange?
What is the IdeaExchange? The IdeaExchange is an always-on feedback platform where you help make Salesforce better for everyone. Your ideas on the IdeaExchange are an integral part of our release planning process. Post your own idea or vote for ideas from your fellow community members.
What is idea themes in Salesforce?
Idea Themes lets you invite community members to post ideas about specific topics so that members can solve problems or propose innovations for your company.
Is Salesforce communities the same as Community Cloud?
The Experience Cloud platform enables users to build more than just communities, but build forums, portals, help centers, sites, and mobile apps to manage your organizations' content.
What is a community page in Salesforce?
Community is a space for an org to connect with people (i.e. internal users, partner users and external users). Lightning Community uses Single Page Application (SPA) as the underlying principle as it runs on the Lightning Component framework. Salesforce org data is shared externally using communities and vice versa.
Why do you want to start a community group in Salesforce?
Types of Community Groups Industry Groups bring together customers who work in the same industry but have diverse roles and backgrounds and allows them to share best practices related to their customers' expectations, industry regulations and competitive environments.
What is Salesforce community?
Above all, Salesforce communities are brand spaces that work to facilitate collaboration and connection for employees, business partners, and customers. It doesn’t stop there, however, as Salesforce’s CRM software further provides tools to benefit your business’s marketing efforts, commerce, service, and sales.
What is a partner community?
Partner communities are an all-encompassing destination for resellers and sales teams. By creating a single portal that provides all of the necessary information, collaboration, and company data, partners can work more efficiently and accurately to close in on the best business opportunities.
Is Salesforce restricted to third party providers?
However, you are certainly not restricted to them, especially as Salesforce has a distinct style. There are third party providers who allow you to quickly and easily create engaging, user-friendly community experiences for your customers, partners, and employees using clicks, not code. 4. Users Take Control.
Is Salesforce community customizable?
In addition to streamlined workflow, Salesforce communities are highly customizable. Using the Experience Builder tool, you can adjust facets including access, and the theme of the portal to match your company’s branding.
What is Salesforce Community Cloud?
Salesforce Community Cloud is an online social platform for companies to create branded sites connecting customers, employees, and partners with each other.
Salesforce Community Cloud Benefits
Salesforce Community Cloud serves as an interactive extension of your brand through its easy-to-use environment. It enables you to customize the solution matching your brand for your online community experience. Integration with business data from any system centralizes customers, workers, and partners to get their work done.
What is a customer community in Salesforce?
A customer community in salesforce is the community where the company created the community in salesforce in the specific License niche of Customer Support Community. Depending on the probable size of the community, the companies first need to get a license for their community in salesforce. The administrator can create a customer account on their behalf and then can grant them access so that they can access the community based on their user profile which was created by the company in salesforce.
What is Salesforce partner community?
It means you can share your data with your business partner through a separate website. In the partner community, one can manage, track, and forecast partner sales.
Why is CRM important?
Customer relationship management (CRM), for a business it is immensely important to have a healthy relationship with their customer. Salesforce enables a business to create communities for its customers where they can interact with their business provider and shares problem and feedback which improves the quality of the service.
What is Salesforce used for?
It is where Salesforce comes in handy; they provide the common infrastructure for setting up your business and free you from hassles like. Dedicated Network Team. Several software for starters and most importantly, Implementation of Security Architecture.
Is Salesforce a popular name?
In the cloud technology industry, Salesforce is a very popular name. According to Forbes, Salesforce is now dominating the CRM market with a market share of 19.5% which indicates the facts of their popularity. /