What are three features of Chatter in Salesforce? Use Chatter features, like feeds, profiles, groups, and more, to share information, collaborate, and keep up with the latest updates in your company. 1.
- Assist Customers with Chat. Use Chat to quickly help your customers solve issues.
- Transfer Chats to an Agent, Skill, or Button. ...
- View Customer Records in the Salesforce Console.
Is there a chat feature in Salesforce?
Many Chat features are available in both Salesforce Classic and Lightning Experience. Continue customizing your Chat implementation by setting up chat conferencing, automated invitations, and more. Welcome to Chat for support supervisors! Chat makes it easy for your agents to support customers.
What is capability of live agent in the service Cloud console?
Real Time Monitoring – Live Agent has what is called the “Live Agent Supervisor” page which gives users and managers the ability to monitor all chat users and queues real time.
What is chat user in Salesforce?
Chat users are support agents and supervisors who have the Salesforce permissions to assist customers with chat.
What is chat key in Salesforce?
Each chat button is associated with a particular skill or set of skills. Chats that are initiated from the button are routed to agents with those skills. Create a Salesforce site and static resources to use custom images for the online and offline versions of your button.
What is Live Agent chat?
Established in 2006, LiveAgent was the first solution to offer live chat and help desk capabilities. As of 2021, LiveAgent is the best-rated and most reviewed help desk solution on the market, serving over 150 million users and 40,000 businesses worldwide.
How many chats can an agent handle at once?
An agent without prior chat experience can take only 1-2 active chats simultaneously, while an experienced agent can easily take 4-6 chats. If all your agents are new to chat you may need to lower the number of simultaneous chats they are expected to take.
Who uses Salesforce chat?
Companies using Salesforce Chatter for Collaboration include: AmerisourceBergen Corp., a United States based Healthcare organisation with 41000 employees and revenues of $189.89 billion, CIGNA Corporation, a United States based Healthcare organisation with 72226 employees and revenues of $174.27 billion, Barclays ...
What is chat deployment in Salesforce?
A deployment is a place on your company's website that's enabled for Chat. Create deployments to implement Chat and control its functionality on your website.
How do I chat with Salesforce support?
Start an Online Chat with SupportLog in to Salesforce Help.Click Contact Support.Click Live Chat.
How do I enable chat in Salesforce?
Get started with Chat by enabling it for your Salesforce org....Enable ChatFrom Setup, enter Chat Settings in the Quick Find box, then select Chat Settings.Select Enable Chat .Click Save.
How do I enable chat transcripts in Salesforce?
From Setup in Salesforce Classic, enter Chat Settings in the Quick Find box, then select Chat Settings. 2. Select Enable Chat.
Does service Cloud include chat?
Live Chat Software for Online Customer Service by Service Cloud. Live chat software is an online tool that allows a customer to communicate with a company via the web.
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