What is a Salesforce Customer Community?
- Shared Information. Customers can find all the information they need in your Community. ...
- Better Customer Experience. Customers can connect with and collaborate within your Community. ...
- Increase Customer Engagement. By creating a space that is designed to suit the needs of your customers, you incentivize customer engagement.
How to setup Salesforce community?
- Click Preferences.
- Check the following boxes: General Show nicknames Give access to public API requests on Chatter Show all settings in Workspaces Experience Management Allow members to flag content Enable setup and ...
- Uncheck the following boxes: General Enable direct messages Experience Management Show number of people discussing suggested topics
What is Salesforce and what does it do?
What does Salesforce do?
- Leverage Customer Information to Increase Sales. ...
- Gives You a Bird’s Eye View of Sales Pipeline. ...
- Gauge and Determine Sales Opportunities. ...
- Improves Your Marketing Pipeline. ...
- Develop More Effective Sales Cycles. ...
- Makes Teams More Efficient. ...
- Reduce Conflicts on Sales Channels. ...
- Boosts Lead Nurturing. ...
- Provides Tools for Field Personnel. ...
Why should I use Salesforce?
- Salesforce Knowledge transfer
- Lightning Console
- CTI Implementation
- Call Center Management
- Customer Communities
- Live Agent
- Wave Analytics
- knowledge base Maintenance of customer self-service
- Improved productivity
- Automated phone support
Why Salesforce is important for your business?
Salesforce Community Cloud: Why It Is Important For Your Business?
- Facilitate Better Rapport with Partners. ...
- Smarter Way Of Addressing Customer Queries. ...
- LowersCosts, Boosts Productivity. ...
- Helpful For Sales, Development, and Customers. ...
- Brings All Stakeholders On the Same Page, Helps In Better Decision Making. ...
- Makes Everyone Feel Independent. ...
- Boosts Business Reach. ...
What is a Salesforce customer community?
A Salesforce Community is a CRM solution that works to create a digital cloud-based space in which to interact and share information. Brands and businesses can create multiple communities that service different groups.
What are the types of communities in Salesforce?
An organization can build a community to meet any number of needs, but there are three main community types in Salesforce:Customer communities.Employee communities.Partner communities.
Who uses Salesforce communities?
Companies using Salesforce Community Cloud for Customer Experience include: Walmart Inc., a United States based Retail organisation with 2300000 employees and revenues of $572.75 billion, AmerisourceBergen Corp., a United States based Healthcare organisation with 41000 employees and revenues of $189.89 billion, CIGNA ...
What is a Salesforce community site?
Community is a space for an org to connect with people (i.e. internal users, partner users and external users). Lightning Community uses Single Page Application (SPA) as the underlying principle as it runs on the Lightning Component framework. Salesforce org data is shared externally using communities and vice versa.
How many communities can you have in Salesforce?
While each Org can have up to 100 communities, each with their own unique aliased domain name, the Org itself will have a default domain name that it uses for the base URL for all communities. This is a *. force.com domain like businessname.force.com.
What is the difference between partner and customer community?
Customer Community – allow your customers (B2B and B2C) engage with both your organisation and other customers via an online portal. Partner Community – give your resellers, distributors, brokers limited access to your Salesforce to pass you leads and work on deals with your sales team.
What can you do with Salesforce communities?
Salesforce customer communities are essentially support and self-service portals that allow customers to:Ask questions of customers and staff.Participate in discussions with other customers.Review other questions and discussions.Review published documentation.Find answers to questions through articles.Review FAQs.
How do I create a community in Salesforce?
To create communities go to setup -> Build -> Customize -> Communities -> Manage Communities -> and click on New communities button . And enter name, description and url and click on create button.
What is a customer community?
A customer community is an online or physical space for customers to connect on a regular basis to have conversations, answer questions, and share ideas and information. "A customer community can take many forms, said Nicole Saunders, the Senior Manager of Communities at Zendesk.
What is the difference between site and community?
Using communities you are provided the ease to use preconfigured templates, branding styles, edit pages etc . Sites basically came in use when you want to add programmable logics, workflows, Visualforce capabilities to your custom pages and Web applications. I hope you find the above solution helpful.
Is Salesforce communities the same as community cloud?
The Experience Cloud platform enables users to build more than just communities, but build forums, portals, help centers, sites, and mobile apps to manage your organizations' content.
What is community and site?
A community website is a standalone website that offers a destination for members of an online community to gather, communicate, and build relationships with each other.
What is a customer community in Salesforce?
A customer community in salesforce is the community where the company created the community in salesforce in the specific License niche of Customer Support Community. Depending on the probable size of the community, the companies first need to get a license for their community in salesforce. The administrator can create a customer account on their behalf and then can grant them access so that they can access the community based on their user profile which was created by the company in salesforce.
What is Salesforce partner community?
It means you can share your data with your business partner through a separate website. In the partner community, one can manage, track, and forecast partner sales.
Why is CRM important?
Customer relationship management (CRM), for a business it is immensely important to have a healthy relationship with their customer. Salesforce enables a business to create communities for its customers where they can interact with their business provider and shares problem and feedback which improves the quality of the service.
What is Salesforce used for?
It is where Salesforce comes in handy; they provide the common infrastructure for setting up your business and free you from hassles like. Dedicated Network Team. Several software for starters and most importantly, Implementation of Security Architecture.
Is Salesforce a popular name?
In the cloud technology industry, Salesforce is a very popular name. According to Forbes, Salesforce is now dominating the CRM market with a market share of 19.5% which indicates the facts of their popularity. /
What is community for employees?
Communities for employees. Whether it be for HR assistance , on-boarding, payroll, or learning about benefits, communities can be extremely beneficial within your organization. Merging the real-time collaboration of chatter and use any mobile device to share data and files is what makes Communities a next-generation portal.
What is Files Connect?
This feature is what is used to integrate 3rd party files (Microsoft OneDrive, Google Drive, etc) to salesforce, which gives users instant access to them on mobile and social devices. This means that you can share files with customers instantly.
What is Salesforce community?
Salesforce Communities are very useful for employees, customers and partners to connect in one place. We can create and customize communities according to our requirement. Communities was released in summer’ 13 release. You can collaborate and communicate with people outside of your company who are key to business.
How to enable community in Salesforce?
To enable community in Salesforce go tosetup -> Build -> Customize -> Communities and click onsettings. and check enable communitiescheck box and enter your domain name andsave it. Note:You cannot change your domain name once you save it. This domain name will be used in all of your communities.
What is Salesforce community?
In simple terms, you can also say that the Salesforce community is the advanced version of portals. With the help of communities, your users can work collaboratively. It is built on the Salesforce platform and easily integrates with CRM.
How many types of licenses does Salesforce have?
Salesforce provides licenses in six different types of licenses. Listed below: It is useful for business to consumer experiences using large numbers of external users who need access to case objects or knowledge. You can also use the customer community with personal accounts.
What is a community member based license?
Community member-based license is similar to standard Salesforce internal license. External users who have member-based licenses can have access to a community multiple times. But, they do not have access to internal organizations.
2. Discuss Pricing Options with a Salesforce Representative
Salesforce pricing depends on the type of Community you are building and any additional features you would like to purchase. A basic, self-service customer Community package would cost $2 per login or $5 per member.
3. Customize Your Community
If the software is a good fit and the price is within your budget — it’s time to get started!
4. Share the Community with Your Customers
The final step is also the easiest. Once you are satisfied with your setup, you can open up your Salesforce customer Community to your customers. If you experience any issues or have any concerns, you can contact Salesforce directly for troubleshooting help.