Slaesforce FAQ

what is email to salesforce

by Dr. Raphael Toy Published 2 years ago Updated 2 years ago
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With Email to Salesforce, you can automatically log emails that you send from third-party email accounts as activities on lead and contact records in Salesforce. Once Salesforce Email is enabled, users can access the My Salesforce Email page to view their unique Salesforce email and customize their settings.

Email to Salesforce lets you track your sales-related emails in Salesforce. Relate emails that you send with external email applications to leads, contacts, opportunities, and other specific Salesforce records.

Full Answer

How to send list emails in Salesforce?

To send a list email to a group of campaign members:

  1. Log in to Salesforce.
  2. Click Campaigns.
  3. Click a Campaign Name from the list. Michael selects 2019 Capital Visit Advocacy Event.
  4. Click Related.
  5. In the Campaign Members section, click the dropdown arrow and select Send List Email.
  6. Enter a Subject line and compose a message in the Content section. ...
  7. Click Send.

How to send emails from Salesforce?

There are 5 items:

  • Key Size: It’s a security thing. In this instance bigger is better! ...
  • Selector: Type “sf1” (you can type other things, just my recommended tip is to avoid using a full stop!)
  • Alternate Selector: Type “sf2” (as above)
  • Domain: The domain name from which you are sending out emails (e.g. ...
  • Domain Match: If you send email from the “main” domain (e.g. ...
  • Press “Save”

How do I send mass emails from Salesforce?

  • Gmail and Office 365 handle deliverability and compliance.
  • The emails your reps send through Salesforce come from their Gmail or Office 365 email addresses.
  • Emails sent through workflows and triggers are still sent through Salesforce.
  • Bounce management isn’t supported when you send through external email accounts.

More items...

How do I Turn on Email deliverability in Salesforce?

  • Save the settings
  • Wait 48 hours (this is important) for those settings to percolate through the internet
  • Pop back into Salesforce’s DKIM Keys screen and click on the relevant “selector” (see pink highlight on screenshot below)
  • Press “Activate”
  • All done!
  • Ok… one thing extra. Sending from multiple domains? You will need to set up one per domain.

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What is my Salesforce email address?

You can find the unique BCC address under your user name in the top right corner of Salesforce. From there, click Setup > My Settings. Now, select the Email tab and My Email to Salesforce.

What email does Salesforce send from?

The emails your reps send through Salesforce come from their Gmail or Office 365 email addresses. Emails sent through workflows and triggers are still sent through Salesforce. Bounce management isn't supported when you send through external email accounts.

Does Salesforce have email?

Send email from Salesforce using your Gmail or Office 365 accounts. Then, to recipients, emails look like they were sent from your Gmail or Office 365 accounts.

Can you email a lead to Salesforce?

You can email leads directly to Salesforce by simply setting up rules to extract from that email and placing it directly in Salesforce.

What is Salesforce for Outlook?

Salesforce for Outlook, an application that you install, automatically syncs contacts, events, and tasks between Outlook and Salesforce. And most importantly, you can see Salesforce contacts and leads related to your Outlook emails.

How do I contact Salesforce?

(800) 667-6389Salesforce / Customer service

How do I send an email to someone in Salesforce?

Sending an Email to a ContactGo the individual's contact record in Salesforce.Go the the HTML Email Status section.Click Send Email.Click Select Template.Select the template you just created.Preview the email and send it. There you go! You just created and sent an email to an individual contact.

How do I add an email to Salesforce?

To be able to use Email to Salesforce, start by configuring it....Set Up Email to SalesforceFrom your personal settings, enter Email to Salesforce in the Quick Find box, then select My Email to Salesforce.Enter your own email address in My Acceptable Email Addresses . ... Under Email Associations, select options as needed.More items...

How do I create an email in Salesforce?

From Setup, enter Email Services in the Quick Find box, then select Email Services. Choose the email service for which you want to define an address. Click New Email Address, or click Edit to change the configuration for an existing email service address. To delete an email service address, click View and Delete.

How does email to case work in Salesforce?

Email-to-Case's on-demand service keeps email traffic outside your network's firewall and refuses emails larger than 25 MB. You can specify how Salesforce handles incoming emails that come from unauthorized senders or exceed your org's daily processing limits. A simple guided flow walks you through setup.

How do I receive emails in Salesforce?

Email to Salesforce lets users assign emails to leads, contacts, opportunities, and other specific records in Salesforce....Enable Email to Salesforce for Your UsersFrom Setup, enter Email to Salesforce in the Quick Find box, then select Email to Salesforce.Click Edit.Select Active.More items...

What is Salesforce web Lead?

Web-to-lead: The process of using a website form to capture visitor information and store that information as a new lead in Salesforce. Salesforce lets you easily create web-to-lead forms that capture information about visitors to your website.

What can be synchronized in Salesforce?

Contacts, Events and Tasks can be synchronized and categories can be used to determine which records will synch. It can also be setup to manually select emails to record in Salesforce or to automate the logging of all inbound and outbound emails.

What does setting a reply email address mean?

Setting a reply email address means that it will go to that email address, and not to Salesforce. Workflows rules can be setup to send emails. Workflow emails work the same way as sending an email manually from a record, except that when defining the email alert, you can choose which from address to use.

Does Salesforce have a terminal server?

Each user determines what synchs individually. Salesforce for Outlook doesn’t support terminal servers, such as Citrix.

Does Salesforce support Citrix?

Salesforce for Outlook doesn’t support terminal servers, such as Citrix. Citrix Supported Outlook Integration. If you are in a Citrix environment, then you will need to look for an alternative to Saleforce for Outlook, as it isn’t supported.

A Step-By-Step Guide To Email To Salesforce

If you are looking for an effective way to link external email in Outlook or Gmail to Salesforce record, then you have come to the right place. In this blog, we will show how to quickly step up the email to the Salesforce feature and get the email reply in Salesforce under the same contact form you’ve sent the email.

Email To Salesforce Process

When sending an email from an external email application, use Email to Salesforce to automatically associate that email with your leads, contacts, opportunities, and other specific Salesforce records. When composing, forwarding, or replying to an email, type the custom email address into Salesforce in the BCC field (or any other recipient field).

Steps To Set Up Email To Salesforce

Click on the save button and copy the email address highlighted in the screenshot below.

Considerations For Using Email To Salesforce

The maximum no. of email addresses that Email to Salesforce can match is 50. Email to Salesforce processes only the first 50 unique addresses in the email if the combined number of addresses in the To and CC fields exceeds the limit.

What is an email handler?

An email handler will ‘listen’ for incoming emails from a specific address. It can then use custom logic to create or update records based on the information in the email. "Emails sent by customers to specific support email addresses can be processed by Salesforce and turned into case records. ".

Can APEX send emails?

If custom logic is required APEX can be used to send emails either to an individual or a group of users programmatically. "In Salesforce Classic and Lightning Experience, emails can be sent from standard objects such as Accounts, Contacts, Leads and from custom objects.

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