Slaesforce FAQ

what is quick action in salesforce lightning

by Prof. Russell Fay DDS Published 2 years ago Updated 2 years ago
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Quick actions enable users to do more in Salesforce and in the Salesforce mobile app. With custom quick actions, you can make your users' navigation and workflow as smooth as possible by giving them convenient access to information that's most important.

Full Answer

How to activate Salesforce Lightning?

Set the Default Interface to Lightning Experience

  • From Setup in Lightning Experience, enter Lightning in the Quick Find box, then select Lightning Experience Transition Assistant. ...
  • Select the Roll Out phase.
  • Click Launch Lightning Experience to expand the stage.
  • Click Switch Users next to Make Lightning Experience the default interface. ...
  • Click the + button next to the users you want to switch.

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What is quick action in Salesforce?

What is global action in Salesforce?

  • From Setup, enter Actions in the Quick Find box, then select Global Actions.
  • Click New Action.
  • We want this action to create a new contact, so make sure the action type is Create a Record.
  • In the Target Object dropdown list, select Contact.
  • In the Label field, enter New Prospect .
  • Click Save.

How to create a global action in Salesforce Lightning?

  • Productivity actions
  • Global and object-specific quick actions, except for those actions related to creating tasks, creating events, and logging calls
  • Standard buttons
  • Custom object-specific Lightning component quick actions
  • Custom flow actions
  • Custom Visualforce quick actions
  • Custom Visualforce buttons
  • Canvas actions

How to enable Salesforce Lightning knowledge?

How do I enable lightning knowledge in Salesforce?

  • From Setup, enter Knowledge in the Quick Find box and click Knowledge Settings.
  • If you're new to Knowledge, enable Knowledge by selecting Yes and clicking Enable Salesforce Knowledge.
  • Click OK to continue.
  • On the Knowledge Settings page, click Edit.
  • Select Enable Lightning Knowledge.
  • Click Save.

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What is a quick action?

A quick action is a user-defined operation that enables you to perform a series of actions or advanced functions with a single click. For example, a quick action can copy an account file or send a confirmation notification upon receipt of an email. Quick actions are handy for often-used activities.

What is the use of lightning quick action?

Lightning Quick Action When used as actions, components that implement the force:lightningQuickAction interface display in a panel with standard action controls, such as a Cancel button. These components can display and implement their own controls in the body of the panel, but can't affect the standard controls.

What are the types of quick actions in Salesforce?

Quick Actions can also be used to launch Flows, Lightning Components, and Visualforce Pages from conveniently-located buttons in Salesforce. There are two main types of Quick Actions: Object-Specific and Global.

What is Quick action flow in Salesforce?

Quick actions enable you to perform a series of actions with just a few clicks. You can also create customized quick actions based on the specific needs of your users. Add a quick action to your interface so that users can easily launch your flows.

What is quick action in LWC?

So we have two types of Quick Action available in LWC. Screen Actions: So this a traditional modal approach. It open a modal where we can ask user to perform some action and once done we can close it. We no longer need to call Aura component to close the window. Headless Actions: This is a new addition in LWC.

What does lightning quick mean?

Incredibly fastlightning-quick (not comparable) (idiomatic) Incredibly fast. quotations ▼ synonyms ▲ Synonyms: fulgurant, fast as lightning, lightning fast, quick as a flash, in a flash.

How do you make a quick action in lightning?

Create a Quick ActionClick. , then click Setup.Click Object Manager.Select the object to create an action for. For this example, click Contact.Click Buttons, Links, and Actions.Click New Action.Select an Action Type. ... Select a Target Object this action will create. ... Optionally, select a Standard Label Type.More items...•

What are quick actions in process builder?

Quick actions can be object-specific or global actions. Only Create, Update, and Log a Call actions are supported. To use a quick action from a process, the action must exist in your organization.

How do you add a quick action to lightning?

Select the page layout that you want to add the action to, and then click Edit. Add quick actions to the case page layout. Click Mobile & Lightning Actions. Drag the action into the Salesforce Mobile and Lightning Experience Actions section, and then place the action where you want it to appear.

What is the difference between global and object specific quick actions?

Like global actions, object-specific actions let users create records or log details about calls or other interactions. The key difference is that you can only add these actions to record detail pages, since they are automatically associated with a specific object.

What is global action in Salesforce?

Global Actions in Salesforce allow users to log call details, create or update records, or send an email without leaving the page they're on. Global create actions allow users to create object records, and the new record has no direct relationship with other records.

What are actions in Salesforce?

Actions appear on the Home page, on the Chatter tab, in Chatter groups, and on record detail pages. Just as object record pages have page layouts that can be customized, actions have action layouts that can be customized. When you create an action, Salesforce populates its layout with a default set of fields.

What is a quick action in Salesforce?

Quick Actions are a straightforward but underutilized tool in the Salesforce admin toolbox. These nifty actions should be an admin’s best friend—they’re not hard to make, they’re simple for end users to use, and most importantly, they’re incredibly versatile. Generally, quick actions are used to make tasks (like creating records, logging calls, ...

What is quick action?

Generally, quick actions are used to make tasks (like creating records, logging calls, and sending emails) faster and easier for your end users. The real beauty of Quick Actions is their ability to predefine values on new records, saving your end users from repetitive data entry tasks.

Can you write a custom success message?

You can write a custom success message if you’d like, which will appear on the screen when the user executes the action. Once the action is created, you can predefine fields to your heart’s content. The last step is simply to place the Action on the relevant Account page layout under “Mobile and Lightning Actions.”.

Can you use Quick Actions with Custom Buttons?

They’re Not Buttons. It can be easy to confuse Quick Actions with Custom Buttons, as they can be placed in many of the same places and generally look identical—their functions are different. Generally, an action should be used for doing something within Salesforce, like creating a record or launching an automation.

What is an object specific quick action?

Object-specific quick actions: The name itself specifies it’s related to a particular object. Whenever you want the action to be used only on a particular Object, we use Object Specific Actions. These actions are displayed on the details page layout of a record. It can only be used on the Object Page layout of the Object on which it is created.

Where are global actions in Salesforce?

Global actions can be used anywhere in Salesforce globally on the chatter feed page, Home page and Groups page . These are not associated with any other objects. These can be used on any objects page layout and added to the global publisher layout. Global actions let users create or update records, log call details or send mails.

How to create a related record in Salesforce?

Whenever you want to create a related record in Salesforce, you must go to that particular record on which you want to create a related record and scroll down to go to that related list. There you will find a button new with the object name and then you have to click on that. This opens a new page on which you enter the detail in there and click on save. If you have to go back to the previous page then, you have to click on the previous page button on the browser. Instead of this, we can create a button or link which on click opens an interface where you can create the required record with the selected fields without moving to another page. All this can be achieved with the help of Quick Actions. We can not only create records but also update records, log calls, send emails and also call Visualforce Pages. Let’s discuss them in detail.

Where are actions displayed in Lightning Experience?

In Lightning Experience, actions display in the Global Actions menu in the header, on related lists, and on list view items. Actions also appear in several places on a record page. Where actions appear on a record page depends on the action’s type.

Where do chatter actions come from in Salesforce?

Actions on reports come from the Quick Actions in the Salesforce Classic Publisher section of the global publisher layout . However, only standard Chatter actions appear on reports, regardless of which other actions are assigned to the global publisher layout.

What is chatter tab in Salesforce?

The Chatter tab (3) contains standard Chatter actions. By default, only the Post, Poll, and Question actions are supported, and if you have Groups, the Announcement action. Some objects support other standard Chatter actions predefined by Salesforce.

Where can I find actions on recommendations?

On the Home page, you can find actions on recommendations in the Assistant. For example, imagine that a sales rep receives an update that an opportunity doesn’t have any open activity. The rep can create a task or event directly from the recommendation. The actions that appear depend on the type of recommendation.

Types of Salesforce Quick Actions

Global Actions: are not related to a specific record and can be placed anywhere that actions are supported.

Global Publisher Layouts

So, we’ve seen where actions can be accessed and used, but what determines their order? Global publisher layouts can be set up to determine the order actions appear in certain interfaces, such as the Home tab, Chatter tab and mobile app.

Salesforce Global Actions

Global Actions are not related to a specific record and can be placed anywhere that actions are supported. Example Global Actions include:

Salesforce Object-Specific Actions

Salesforce Object-specific Actions work much the same as Global Actions, however they are related to a particular object! Trust me when I say you are familiar with this type of functionality – when you create a Contact via the Contacts related list on an Account record, the ‘Account Name’ field is populated for you.

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Taking Action

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Quick Actions are a straightforward but underutilized tool in the Salesforce admin toolbox. These nifty actions should be an admin’s best friend—they’re not hard to make, they’re simple for end users to use, and most importantly, they’re incrediblyversatile. Generally, quick actions are used to make tasks (like creating r…
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Object-Specific Actions

  • Object-Specific Actions are exactly what they sound like: Quick Actions that perform a specific function based on a specific object. Let’s say that your users are complaining about repetitive data-entry tasks. Every time they make an Opportunity type labeled “Recruitment,” they also manually fill out the same Stage, select a Close Date 30 days from now, and pull several fields fr…
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Global Actions

  • Global Actions are simply actions that can be used from almost anywhere within Salesforce. To create them, simply go to “Global Actions” in Setup and then follow the same steps as the Object-Specific Actions discussed above. For extra accessibility, you can let your end users launch Global Actions right from the “+” in the top-right corner of Salesforce. To place Global Actions in this m…
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They’Re Not Buttons

  • It can be easy to confuse Quick Actions with Custom Buttons, as they can be placed in many of the same places and generally look identical—their functions are different. Generally, an action should be used for doing something within Salesforce, like creating a record or launching an automation. Buttons, on the other hand, should be used to go somewhere, like clicking a hyperlin…
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Limitations of Quick Actions

  • Quick Actions are an awesome tool, but they are not a magical cure-all for your Salesforce woes. As with any tool on the platform, there are certain limitations that you might run into. For example, I’ve found that you can’t reference cross-object formula fields when predefining fields in an action. In cases like these, it’s best to find other ways of populating those fields, such as a Flow, Apex, o…
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We Can Help with So Much More Than Just Lightning

  • AtBitwise Industries, we use a consultative approach to help you determine the best strategy to identify your challenges, implement appropriate solutions and enhance your systems. For a free consultation, email [email protected] or call 866.442.0472today. This post was written by Celeste A. Barron, Content Development Manager for Shift3 Technologies. You’ll find her emp…
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