Slaesforce FAQ

what is work com in salesforce

by Jena Heidenreich Published 2 years ago Updated 2 years ago
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Salesforce Work.com is corporate performance management platform for sales representatives that has a user interface resembling a social networking website.

Full Answer

What is Salesforce work?

What is Salesforce Work.com? What is Work.com? Salesforce Work.com is corporate performance management platform for sales representatives that has a user interface resembling a social networking website.

What is work com?

What is Work.com? Salesforce Work.com is corporate performance management platform for sales representatives that has a user interface resembling a social networking website.

What is Salesforce CRM?

Salesforce is the world’s #1 customer relationship management (CRM) platform. Our cloud-based, CRM applications for sales, service, marketing, and more don’t require IT experts to set up or manage — simply log in and start connecting to customers in a whole new way. Salesforce is the world’s #1 customer relationship management (CRM) platform.

How are you using Salesforce to support your community?

“ We are using Salesforce’s Work.com solutions as a springboard for a healthier community, supporting student mental health and well-being, reviewing and reworking social issues around diversity and inclusion, and preparing our university to handle any number of different future scenarios.”

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What is a work com?

Work.com is a whole new Salesforce offering – comprising of applications, resources and content – that have all been created and bought together with tremendous speed and agility by the Salesforce product development teams. Work.com will be available to purchase on June 1st 2020.

What is Salesforce Com used for?

Salesforce is a popular CRM tool for support, sales, and marketing teams worldwide. Salesforce services allow businesses to use cloud technology to better connect with partners, customers, and potential customers.

What is the work in Salesforce CRM?

Salesforce creates and supports customer relationship management (CRM) software that helps break down the technology silos between departments to give companies a complete view of their customer everywhere they interact with your brand.

What is workplace command center in Salesforce?

Workplace Command Center includes an operations feed that puts important tasks in your view. It is also extensible and customizable. Install products from our partners and from Salesforce, such as Shift Management and Trailhead Tracker, to bring more data into view and enable more plans of action from one central hub.

What is Salesforce Com and force com?

Force.com is a platform where you can develop your own application. Salesforce.com is Sales(CRM) and Service applications which were developed and running on the Force.com Platform. The developed applications will run on the force.com always as a multitenent architecture method.

What is Apex in Salesforce?

Apex enables developers to access the Salesforce platform back-end database and client-server interfaces to create third-party SaaS applications. Apex includes an application programming interface (API) that Salesforce developers can use to access user data on the platform.

Is work com an exp?

Welcome to Work.com, an employee-centered experience to help everyone at your company succeed.

What are the 3 types of CRM?

To start, there are three main types of CRMs: collaborative, operational, and analytical. To help you get your bearings, we'll cover what a CRM is to begin with, how the three types of CRMs differ, and how to select the right product for your company.

What is data com clean?

Data.com Clean compares your account, contact, and lead records with records from Data.com and creates a link between your records and matching Data.com records. Clean also provides clean status information for accounts, contacts, and leads.

When will Salesforce work.com be available?

Work.com will be available to purchase on June 1st 2020. Salesforce have been advocating for a safe return to the workplace, plus developing emergency response products that empower certain industries managing crisis, such as the Public Sector and nonprofits.

When will Work.com be available?

Work.com will be available to purchase on June 1st 2020.

What is the Workplace Command Center?

Let’s look at where they all unite: the Workplace Command Center. Simply, it’s an integrated view of all the other applications. Aimed most at HR management and facilities, it helps answer the question ‘when to bring people safely back into the workplace?’

What is contact tracing?

Contact tracing involves identifying individuals that are symptomatic and tracing other individuals they have been in contact with, in order to, ultimately, self-isolate and slow the spread of infection. You may have heard initiatives at the national level in countries such as Singapore.

Connect digital and in-person experiences safely

Queue Management is a flexible tool that helps your business scale onsite capacity to meet urgent needs. It ensures compliance with local regulations now, and is ready to support changes in the future as employees return to work.

Proactively reach customers and employees faster with actionable updates

Whether an appointment update or a reminder to wear masks, now you can reach your customers on channels like SMS, WhatsApp, and Facebook Messenger. If customers have follow-up questions, they simply respond to the message and will be connected to a chatbot or associate.

Reinforce trust during times of accelerated change

Promote your company’s commitment to health and safety to build brand trust with new and existing customers –– as well as with your employees and community.

Protect the health and safety of employees

Use our Workplace Command Centre to quickly take action on employee wellness and streamline shift scheduling. Help employees adapt to new ways of working and acquire new skills through myTrailhead. Keep abreast of the latest public data from independent sources on our Tableau COVID-19 Data Hub.

Safely manage employee and customer interactions

Keep your business safe for customers by looking out for the health of employees. Manually track employees’ interactions with COVID-19-infected colleagues and family members with our Contact Tracing solution. Coordinate responses, assess workplace risk, and launch pre-built apps through the Workplace Command Centre.

Keep your community healthy and responsive

Respond to any crisis quickly using our Emergency Response Management solution to allocate health, public sector, or private sector resources faster and more efficiently. Implement Contact Tracing programs at scale. And make a more impactful community response by streamlining your Volunteer and Grants Management — coming soon.

How to Safely Reopen Your Business

Make data-driven decisions to return to the workplace safely, and assess health-risk levels in your organisation.

Salesforce announces Work.com to help businesses and communities safely reopen

Gavi leverages Salesforce to help equitably distribute the COVID-19 vaccine.

Protect employees and customers with safer workplaces

Use our Workplace Command Centre to quickly take action on workplace safety.

Treat employees like customers

Employees today are working from anywhere and everywhere. Keep them engaged and productive with easy-to-use, Employee Experience solutions, including:

Reinforce trust and jumpstart business growth

The key to regaining trust is to take concrete steps and communicate transparently. Our Trusted Communications solutions include:

Keep your community healthy and responsive

Respond to any crisis quickly using our Emergency Response Management solution to allocate health, public sector, or private sector resources faster and more efficiently. Securely implement Contact Tracing and Vaccine Administration Management programs at scale.

Getting Started

Work.com is a suite of solutions to help organizations build trust and resilience, meet new workplace challenges, and get back to growth. Help ensure safe and continuous workplace operations, build trust and communicate openly with customers, and help ensure employee wellness and productivity from anywhere.

Pricing and Editions

For pricing details on Workplace Command Center, Employee Wellness and Shift Management, please refer to the Workplace Command Center pricing page.

Data Privacy and Security

Salesforce has implemented technical and administrative security measures to protect our services and our customers’ data. We strongly encourage customers to follow security best practices and use available tools to strengthen the security of their Salesforce instance.

Implementing Work.com

Work.com products may capture sensitive health data, therefore, they require an org whose admins have permission to view such sensitive health and wellness data. This includes existing Health Cloud orgs whose admins are authorized to access sensitive patient data, as well as "HR Orgs" where admins are authorized to access sensitive employee data.

Employee Productivity

Transform the way employees access apps, resources, and support from anywhere.

Workplace Command Center

Manage, assess, and execute your return-to-work strategy in a single hub.

What is Salesforce CRM?

What is Salesforce? Salesforce is the world’s #1 customer relationship management (CRM) platform. We help your marketing, sales, commerce, service and IT teams work as one from anywhere — so you can keep your customers happy everywhere. Salesforce is the world’s #1 customer relationship management (CRM) platform.

How to contact Salesforce?

Contact a salesforce.com Support or Sales Representative. Contact us. Call us at 1-800-667-6389, click on chat in the lower right, or let us call you back. Request a call. Contact a salesforce.com Support or Sales Representative. Demo: CRM Introduction. See it in action.

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