Slaesforce FAQ

when is mfa required for salesforce

by Miss Amaya Larson V Published 2 years ago Updated 2 years ago
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February 1, 2022

Do I need to turn on MFA for Salesforce products?

If a supported verification method is required only when users log in from new browsers or devices, you're using Device Activation or Identity Verification instead of MFA. That's good, but it doesn't satisfy the MFA requirement. You need to turn on MFA for your Salesforce products.

What is MFA and when is it required?

MFA is required if admins or anyone else logs in to integration user (also known as API user) accounts – even if it’s only to first set up the user or to perform occasional maintenance tasks such as changing passwords or updating security tokens.

How does Salesforce Lightning login meet the MFA standard?

Lightning Login meets the MFA standard by requiring two authentication factors: Salesforce Authenticator (something a user has) and a PIN or biometric scan on their mobile device (something the user is). See Enable Lightning Logins for Password-Free Logins in Salesforce Help for more information.

What is the new multi-factor authentication requirement for Salesforce?

That’s why we recently announced a new requirement for customers: Beginning February 1, 2022, Salesforce will require customers to enable multi-factor authentication (MFA) in order to access Salesforce products.

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What is Salesforce MFA requirement?

What is MFA and why is Salesforce requiring it? MFA is a secure authentication method that requires users to prove their identity by supplying two or more pieces of evidence (or “factors”) when they log in. One factor is something the user knows, such as their username and password.

When should MFA be used?

Why Use MFA? Cybercriminals have more than 15 billion stolen credentials to choose from. If they choose yours, they could take over your bank accounts, health care records, company secrets, and more. Multi-factor authentication is important, as it makes stealing your information harder for the average criminal.

Is MFA mandatory?

MFA is mandatory for the service account owner (the person who creates the tenant). MFA is optional during a Qlik Sense Business trial period. When a trial completes and turned into a paid subscription, service account owners and tenant admins are asked to setup MFA at the next log in.

Do I need MFA if I have SSO Salesforce?

No. If MFA is enabled for your SSO identity provider, you don't need to enable Salesforce's MFA for users who log in via SSO. But if you have admins or other privileged users who log in to your Salesforce products directly, you do need to set up Salesforce's MFA for these users.

What is MFA and why do I need it?

There's an easy way to better protect your accounts (which contain a lot of personal information) with multi-factor authentication (MFA). What is MFA? MFA is quite simple, and organizations are focusing more than ever on creating a smooth user experience. In fact, you probably already use it in some form.

Why you should turn on two-factor authentication?

2FA is essential to web security because it immediately neutralizes the risks associated with compromised passwords. If a password is hacked, guessed, or even phished, that's no longer enough to give an intruder access: without approval at the second factor, a password alone is useless.

How do I bypass MFA in Salesforce?

Make sure your SSO login is in the "High Assurance" column instead of the "Standard" column. This should prevent Salesforce from prompting for MFA when users log in via SSO. Welcome to the Customer Success Ohana!

Is SSO considered MFA Salesforce?

You can use the free multi-factor authentication (MFA) service included in Salesforce for single sign-on (SSO) configurations that use Salesforce as your identity provider. With this approach, users log in to Salesforce and are prompted to provide a supported MFA verification method to confirm their identity.

What does MFA protect against?

MFA protects against phishing, social engineering and password brute-force attacks and prevents logins from attackers exploiting weak or stolen credentials.

How often do you have to complete the multi-factor authentication process?

General Information about MFA How often will I get prompted to use MFA? PNW will require users to log in using their MFA credentials once every 90 days. Users who sign out of their Microsoft account, clear their browser cache, or log in from a new device will also be prompted to use MFA when signing in again.

What is the benefit of a multifactor authentication?

The primary objective of multi-factor authentication is to reduce the risk of account takeovers and provide additional security for users and their accounts. Since over 80% of cyber breaches happen due to weak or stolen passwords, MFA can provide added layers of security necessary to protect users and their data.

What is Salesforce MFA?

Salesforce offers simple, innovative MFA solutions that provide a balance between strong security and user convenience. Salesforce products support several types of strong verification methods to satisfy your business and user requirements.

What is MFA verification?

MFA requires a user to validate their identity with two or more forms of evidence — or factors — when they log in. One factor is something the user knows, such as their username and password combination. Other factors are verification methods that the user has in their possession.

Why is multifactor authentication important?

Multi-factor authentication (or MFA) adds an extra layer of protection against threats like phishing attacks, increasing security for your business and your customers.

What is Salesforce security key?

Security keys are a great solution if mobile devices aren’t an option for your users. Salesforce supports USB, Lightning, and NFC keys that support the WebAuthn or U2F standards, including Yubico’s YubiKeyTM and Google’s TitanTM Security Key.

Can a bad actor gain access to a strong verification method?

While there’s a risk that a password may be compromised, it’s highly unlikely that a bad actor can also gain access to a strong verification method like a security key or authentication app.

MFA Essentials

MFA is an effective way to increase protection for user accounts against common threats like phishing attacks, credential stuffing, and account takeovers. It adds another layer of security to your login process by requiring users to enter two or more pieces of evidence — or factors — to prove they’re who they say they are.

Requirement to Enable MFA

Beginning February 1, 2022, Salesforce will require customers to use MFA in order to access Salesforce products. All internal users who log in to Salesforce products (including partner solutions) through the user interface must use MFA for every login.

Scope of the MFA Requirement

Customers can satisfy the MFA requirement by enabling MFA for all internal users who log in to Salesforce products (including partner solutions) through the user interface. See the following tables for full details about how user types, login types, and environments are affected by the requirement.

MFA for SSO Logins to Salesforce Products

On its own, SSO doesn’t satisfy the MFA requirement. With a well-implemented SSO strategy, you can reduce some of the risks associated with weak or reused passwords, and make it easier for your users to log in to frequently used applications.

Verification Methods for MFA

Let’s start with verification methods that don’t satisfy the requirement, whether you’re using your SSO identity provider’s MFA services or Salesforce’s MFA for direct logins.

MFA User Experience

After MFA is enabled for user interface logins, each user must have at least one registered verification method before they can log in. The registration process connects a method to the user's Salesforce account. Users can register methods at any time.

Roll Out MFA

We have several cross-product resources to help you learn how to prepare for and roll out MFA, including:

When will Salesforce require MFA?

That’s why we recently announced a new requirement for customers: Beginning February 1, 2022, Salesforce will require customers to enable multi-factor authentication (MFA) in order to access Salesforce products.

How does MFA help?

We also saw the number of phishing websites increase by 80% in 2020, according to Google’s Safe Browsing report. MFA enhances login security by adding an extra layer of protection against unauthorized account access. MFA can help protect user accounts from some of the most common threats, such as phishing attacks, credential stuffing, ...

How to use multifactor authentication?

Okay, got it. How do I get started? 1 Watch the How Multi-Factor Authentication Works to Protect Account Access video to learn how MFA works. 2 Read the Salesforce Multi-Factor Authentication FAQ for more details about the MFA requirement and how to satisfy it. 3 Use the Multi-Factor Authentication Assistant for in-app, step-by-step guidance on planning and rolling out MFA. 4 Check out the Multi-Factor Authentication Quick Guide for Admins to learn how to get ready for MFA and roll it out to your users. 5 And finally, learn about change management best practices to Prepare Your Users for Multi-Factor Authentication.

Can you use SSO on Salesforce?

Yes — as long as all of your Salesforce products are integrated with SSO, with MFA enabled on the IdP, and all users who access a Salesforce product’s user interface do so via SSO. Note that you must use a federated SSO solution based on the Security Assertion Markup Language (SAML) or OpenID Connect standard protocols.

Does Salesforce have an SSO?

The good news: MFA and the Salesforce Authenticator app are available at no extra cost. Salesforce also offers an SSO solution, but you should work with your IT or Security team to determine if SSO, and which IdP, is the best fit for your company.

What is MFA and why is Salesforce requiring it?

MFA is a secure authentication method that requires users to prove their identity by supplying two or more pieces of evidence (or “factors”) when they log in. One factor is something the user knows, such as their username and password.

When does the MFA requirement go into effect?

The requirement begins on February 1, 2022. We encourage you to begin planning now for this change.

What action can I take now?

Products built on the Salesforce Platform, including: Sales Cloud, Service Cloud, Analytics Cloud, B2B Commerce Cloud, Experience Cloud, Industries products (Consumer Goods Cloud, Education Cloud, Financial Services Cloud, Government Cloud, Health Cloud, Manufacturing Cloud, Nonprofit Cloud, Philanthropy Cloud), Marketing Cloud–Audience Studio, Marketing Cloud–Pardot, Platform, Salesforce Essentials, Salesforce Field Service, and partner solutions.

Where can I get more information?

We’re committed to helping you succeed with your MFA implementation, and we’ve created extensive resources to assist you in this process. To prepare, check out:

What is MFA and why is Salesforce requiring it?

MFA is a secure authentication method that requires users to prove their identity by supplying two or more pieces of evidence (or “factors”) when they log in. One factor is something the user knows, such as their username and password.

When does the MFA requirement go into effect?

The requirement begins on February 1, 2022. We encourage you to begin planning now for this change.

What action can I take now?

Products built on the Salesforce Platform, including: Sales Cloud, Service Cloud, Analytics Cloud, B2B Commerce Cloud, Experience Cloud, Industries products (Consumer Goods Cloud, Education Cloud, Financial Services Cloud, Government Cloud, Health Cloud, Manufacturing Cloud, Nonprofit Cloud, Philanthropy Cloud), Marketing Cloud–Audience Studio, Marketing Cloud–Pardot, Platform, Salesforce Essentials, Salesforce Field Service, and partner solutions.

Where can I get more information?

We’re committed to helping you succeed with your MFA implementation, and we’ve created extensive resources to assist you in this process. To prepare, check out:

What is MFA?

MFA stands for “multi-factor authentication.” Salesforce explains it best:

What Verification Methods Are Available?

Maybe you understand the comparison between MFA and your debit card, but you’re wondering what the extra authentication step will be for Salesforce users.

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Let’s Get Back to The Requirement…

Does SSO Satisfy The MFA Requirement?

  • Yes — as long as all of your Salesforce products are integrated with SSO, with MFA enabled on the IdP, and all users who access a Salesforce product’s user interface do so via SSO. Note that you must use a federated SSO solution based on the Security Assertion Markup Language (SAML) or OpenID Connect standard protocols. Delegated Authentication doe...
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Okay, Got it. How Do I Get started?

  • We’ve compiled a list of helpful resources to get you started on the MFA journey. As a Salesforce Admin, most of the responsibility for implementing MFA or SSO will fall to you. We encourage you to begin planning nowfor this change. Depending on the number of users and other requirements your company has around compliance, it can take some time to roll out. 1. Watch the How Multi …
See more on admin.salesforce.com

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