Slaesforce FAQ

can a community be part of an app isv salesforce

by Mustafa Rodriguez Published 2 years ago Updated 2 years ago
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ISVForce: If you are an ISVForce partner, you can build your app to work with any of the community licenses. OEM: If you are an OEM partner, there are some restrictions on which community licenses you can leverage.

Full Answer

Can I use Salesforce features in an isvforce app?

Because customers install ISVforce apps into existing orgs, your application can use the Salesforce features that the customer has available. For example, if your app augments Sales Cloud, you can use Lead, Opportunity, Campaign, and Case objects. Some features are optional, and customers must purchase licenses to access them.

How much is the discount for isvforce app licenses?

Customers who purchase over 100 licenses get a 10% discount, and customers who purchase over 500 licenses get a 15% discount. ISVforce app customers have already purchased user licenses from Salesforce, so our costs are largely covered.

What is a Salesforce community license?

These are the community licenses that allow external users to access other Salesforce products/functionality namely Tableau CRM and various Industry solutions. Which license is right for me?

How do I get access to my Salesforce community?

Security and access are key aspects of any Salesforce product and Communities are no exception. User access to a community is provided via special community user licenses. Below is a list of all the available license options: Custom digital experiences to engage any external stakeholder, including brand engagement and customer loyalty.

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What can Salesforce communities be used for?

Salesforce customer communities are essentially support and self-service portals that allow customers to: Ask questions of customers and staff. Participate in discussions with other customers. Review other questions and discussions.

Can Salesforce platform users access communities?

A community license works like a standard Salesforce internal license: external users with a member-based license (that is, a license that is assigned to a specific user) are able to access a community as many times as they want. However, external users do not have access to the internal org.

What is Salesforce ISV partner?

ISV stands for Independent Software Vendor, which refers to a company that builds an application-specific software to function on a platform. To put this simply, think of the ISV partnership as a way that companies sell their applications to existing Salesforce customers via the AppExchange.

What is the difference between partner community and customer community in Salesforce?

Customer Community – allow your customers (B2B and B2C) engage with both your organisation and other customers via an online portal. Partner Community – give your resellers, distributors, brokers limited access to your Salesforce to pass you leads and work on deals with your sales team.

What are different types of communities in Salesforce?

An organization can build a community to meet any number of needs, but there are three main community types in Salesforce:Customer communities.Employee communities.Partner communities.

What is the difference between customer community and customer community plus?

Customer Community – Business-to-consumer communities with large numbers of external users. Enable customer self-service, extend business processes, and build deeper customer relationships. Customer Community Plus – Business-to-business communities for support and non-sales scenarios, such as eCommerce.

What is the difference between SI and ISV?

ISV - Independent Software Vendors specialize in delivery software. They typically partner to complement a solution offering or create an integrated solution offering for a target market. SI - System Integrators focus on bringing various technology components including software to ensure a complete solution.

What is ISV example?

In this delivery method, an ISV may sell its software through a public cloud or cloud marketplace. Examples include Amazon Web Services (AWS), Microsoft Azure and Salesforce AppExchange. Additionally, an independent software maker provides software in the form of virtual appliances that run on virtual machines (VMs).

How do I become a Salesforce ISV partner?

The first step is to sign up for the Partner Program. In your browser, go to https://partners.salesforce.com and click Join Now....Step 1: Sign Up for the Partner ProgramFill in the fields about you and your company.Select the first option: Independent Software Vendor (ISV).Click Submit Registration.

What is difference between community and portal in Salesforce?

Portals essentially gave external users (partners, customers, etc.) the ability to access Salesforce whereas Communities is aimed at connecting the right people (whether internal users, partners, or customers) together within Salesforce.

What does Salesforce community mean?

Salesforce Community Cloud is an online social platform for companies to create branded sites connecting customers, employees, and partners with each other. It provides them the records and data they need to accomplish their work efficiently.

What is Salesforce employee community?

A Salesforce employee community allows employees to collaborate on tasks more efficiently. If a team member is weak in one area where another is strong, then they can discuss how to assign tasks according to strengths, all in one place!

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What is Salesforce license?

The edition, user licenses, and feature and permission set licenses determine the Salesforce functionalities in an org. When a company decides to purchase Salesforce, it first must choose an edition and then purchase licenses. User licenses give access to different features within an edition. Feature or permission set licenses provide access to features that are not part of the base edition.

What is a user license?

User licenses give access to different features within an edition. Feature or permission set licenses provide access to features that are not part of the base edition. When customers purchase your app, they are purchasing one or more AppExchange Application licenses from you.

Is an OEM app required?

Although your customers might use sales or service functionality, it’s not a requirement for using your app. So an OEM Embedded app is the best choice. You also want to include Customer Community Plus and Customer Community licenses for suppliers and customers.

1. Ohana Slack

Ohana Slack was founded back in 2019 by Meighan Brodkey who wanted a way for Salesforce professionals to ask questions and have interaction with others in real-time. The community has massively grown since its founding and is extremely active.

2. Wizard of Ops

As the fastest-growing community dedicated specifically to operators, leaders, and Salesforce admins, WizOps represents over 2,100 individuals actively engaged in developing systems, integrations, and processes.

3. Salesforce Discord Community

The SFXD is the longest-running dedicated Salesforce messaging community on this list. But you got me…it’s not actually on Slack, but Discord, the popular messaging App.

4. ISV Slack Community

The ISV Slack Community is exclusively for individuals working at Salesforce ISV’s (AppExchange Apps). The community is mostly made up of Founders, and people who work in commercial roles across Sales, Alliances, or Demand Generation.

5. Pardashians

Keeping up with the “Pardashians” isn’t always easy but this community of Pardot pros are here to help you navigate and troubleshoot the fast-evolving and ever-changing Pardot product. Find channels such as #new-features, #solutions, and #pardot-integrations. Never has such a powerhouse of Pardot knowledge assembled in one space!

6. B2C Commerce Cloud Unofficial

If you’re part of the rapidly growing Commerce Cloud community, then this slack group could become your new best friend. There are over 60 public channels on the Unofficial B2C Commerce Cloud Slack group, where you can get help on Einstein, Page Designer Cloud Connectors, and more.

7. RevGenius

RevGenius is one of the largest online free communities dedicated to the Revenue function, which mainly covers Sales & Marketing. Although not a Salesforce exclusive Slack channel, Salesforce professionals often find themselves in RevOps conversations.

How ISV and SI Partners Can Better Work Together for the Benefit of Salesforce Customers

I t’s a good time to be a Salesforce partner! At this year’s Dreamforce, it was revealed that 87% of Salesforce customers and 89% of Fortune 100 companies are now using AppExchange apps.

Why are these relationships so important?

Salesforce’s figures are increasingly impressive quarter-on-quarter, and the enterprise market for Salesforce products is growing as business leaders see the obvious value of a cloud-based infrastructure.

So what should this look like?

These kind of projects will benefit from business knowledge within the enterprise, domain knowledge (and product knowledge) from the ISV, and multi-talented, holistic delivery teams involving both the ISV and the SI.

What else should ISVs be doing to help?

SIs and clients should expect ISVs to feel like a part of the team, become involved and immersed in the project, and align their priorities with its success. An ISV needs to have:

What are the benefits?

For partners to be successful these days, ISVs and SIs will need to build up a much closer relationship in these areas, to share expertise and give access to resources in each phase of the project, from design to deployment.

Final Thoughts

This is how clients are now demanding their ISVs and SIs work together in partnership in today’s Salesforce ecosystem, due to the complexity and sophistication of the projects being delivered on the platform.

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