Can we record a call on Salesforce?
If you want to record calls, enable call recording in your Amazon Connect instance. For orgs using Voice with Partner Telephony, add this component only if your telephony provider supports call recording. Agents must also have the View Call Recordings permission to listen to call recordings.
Does RingCentral integrate with Salesforce?
RingCentral for Salesforce provides seamless integration between Salesforce.com and your RingCentral services to enable improved customer retention, greater agent productivity, and advanced business processes.
Where are RingCentral phone recordings stored?
Data are stored within the RingCentral Contact Center Platform - Recordings can be accessed through RingCentral Contact Center Contact Center Platform by going to the Contact History and clicking on the details to open up a window.
Can you record RingCentral calls?
Recordings can be enabled for individual or multiple users and can be downloaded or played back at any time. Recordings can be enabled for inbound calls to departments. Cloud-based call recording is available to RingCentral MVP (Premium or Ultimate) users.
How does RingCentral work in Salesforce?
RingCentral for Salesforce lets you make and receive calls directly from your Salesforce account. You can now schedule RingCentral Video meetings, in addition to quickly assigning call dispositions, logging calls, taking notes and more, without jumping back and forth between applications.
How do I add RingCentral to Salesforce?
Install RingCentral for Salesforce AppOpen the Salesforce AppExchange page.Click Get It Now.Click Log in to the AppExchange.Log in as an Administrator to Salesforce.com.Click Install in production. ... Click I have read and agree to the terms and conditions, then click Confirm and Install.More items...•
How do I save recordings in RingCentral?
Set the path where to save a recorded RingCentral MeetingIn your Meetings for Desktop, click Settings.Click Recording > Change File Location. ... Specify the location and then click OK.
How do I download a recorded call from RingCentral?
Call recordings can be downloaded from your RingCentral Online account.Log in to your RingCentral Online account.Click Call Log.Click the Play button under the Recording tab to listen to the recorded call.Click the Download button to save the recording. Recordings are in . mp3 format.
How do I get my recordings from RingCentral?
Retrieving a recorded RingCentral Meeting session via the RingCentral online accountLogin to your RingCentral online account.Navigate to More via the top menu bar.Select the Meetings tab, then click My Recordings.Search for the recording you wish to download via date and topic or ID.Click the Download button.
How long are RingCentral recordings stored?
1 yearRingCentral Video recordings are stored for 1 year from the time they are created.
Where are call recordings saved?
Recorded calls are stored on the device and not in the cloud. You can access them via the Phone app; simply tap Recents, and then the name of the caller. From there you can play back the recording, delete it, or share the call via email or messaging apps.
How can I get my call recording?
To find your recording:Open the Phone app .Tap Recents .Tap on the caller you recorded. If you recorded the most recent call: Go to the player in the "Recents" screen. If you recorded a previous call: Tap History. ... Tap Play .Optional: To share a recorded call, tap Share .
Shweta
1. Login to Salesforce and if you are in Salesforce Lightning Experience view, Switch to Salesforce Classic. 2. Click Setup, and then type "layout" on Quick Find/Search. 3. Click Task Page Layouts (Path: Build > Customize > Activities > Task Page Layouts). 4. Drag the Call Recording field on your Task Layout. 5. Click save.
milee mairh
Hey Guys, we have done this but the links are only populating for Admins and not our users. Can you help us here?
What is RingCentral?
(NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system; Glip ® the company's free video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.
Does RingCentral work with Salesforce?
BELMONT, Calif.-- (BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced the release of in-app calling for Salesforce. The new feature enables sales agents to make, transfer, and control phone calls directly from Salesforce, resulting in increased productivity and efficiency, and empowering sales agents to drive improved customer engagement.
On-demand call recording
On-demand call recording allows you to manually record phone calls at any time with the press of a button. A notification will play to callers when the recording starts and when it stops. If you are an admin, you can customize the notification callers hear. Learn how
Automatic call recording
When automatic call recording is turned on, recording will automatically start at the beginning of each call, and stop once the call ends. This feature is off by default and must be turned on by an admin for each user.
Customer Community
Ask your Questions & Collaborate with Other RingCentral Customers Here!
1 Answer
Hi @Becky, it's the Nice inContact CXone Omnichannel ( link) app for Salesforce app in the app exchange. As usual, we receive direct marketing from Nice regarding upgrades etc, however we have the partner product of Ring Central. Our Salesforce app has always been branded as RingCentral when installing the Nice upgrades.