We are required to monitor all in and out bound emails. we use ProofPoint. However, we want to send emails out from SalesForce but we need to monitor them with ProofPoint. Is there a way within SalesForce to send emails to the Office365 Exchange server which in turns sends out to ProofPoint?
Full Answer
What are the benefits of Proofpoint secure email relay?
See the benefits of Proofpoint Secure Email Relay. Protect your email recipients by only allowing approved sources to connect to your relay. And scan messages for malicious content and apply DKIM signing before sending. Provides single solution to secure email being sent from internal applications, multifunction printers and third-party partners
How does Proofpoint essentials scan outgoing email?
In this scenario, your company scans outgoing email and looks for specific, potentially sensitive content, such as credit cards numbers or banking information. If an outgoing email is found to contain such content, the email is routed to the Proofpoint Essentials encryption service.
Why are my outgoing emails being routed to Proofpoint essentials?
If your company is using the Email Encryption service, your outgoing emails (emails you send) may be routed to the Proofpoint Essentials encryption service. Depending on how your company has configured this feature: It may require you to add an identifier to email you wish to be encrypted.
What is Proofpoint smtp?
Overview. SMTP Authentication (SMTP AUTH) improves the trust between a customer's mail server and Essentials to eliminate the risk of spoofing. This feature simply creates an SMTP AUTH username and password pair in Essentials that customers can enter on their email exchange server to authenticate with Essentials.
How do I set up an Email Relay in Salesforce?
To set up an email relay:From Setup,in the Quick Find box, enter Email Relays , and select Email Relays.Select Create Email Relay.Configure these settings. Setting. Description. Host. ... Save the page.Set up an email domain filter. Important You must set up an email domain filter for email relay to work.
How do email relays work in Salesforce?
You can set up an email relay for Salesforce-generated email by configuring Salesforce to automatically route email through your company's Simple Mail Transfer Protocol (SMTP) server. If your company sends email from more than one email domain, you can configure an email relay for each domain.
How do I enable email in Salesforce?
To be able to use Email to Salesforce, start by configuring it....Set Up Email to SalesforceFrom your personal settings, enter Email to Salesforce in the Quick Find box, then select My Email to Salesforce.Enter your own email address in My Acceptable Email Addresses . ... Under Email Associations, select options as needed.More items...
What is Relay in SMTP?
What is an SMTP mail relay? SMTP mail relay is the process of transferring an email from one server to another for delivery. For example, if you work for Company A and send an email to someone at Company B, you connect to your company's SMTP server. Then, it delivers your email to Company B's server.
How do I stop emails from going to spam in Salesforce?
Tips for Preventing Emails going to SpamCheck your email lists for dormant accounts. ... Use a recognizable sender name and a high-quality subject line. ... Check your email sender reputation. ... Verify your email lists and make it easy to opt-out. ... Avoid potentially “spammy” content.More items...•
What SMTP does Salesforce use?
Auth Plain— Salesforce uses PLAIN SASL mechanism for SMTP authentication. It's the default choice when you enable SMTP Auth.
What is email to case in Salesforce how you implement it?
Email-to-case feature in Salesforce enables you to convert the emails received at your support email address into cases. You can then inject these emails-turned-cases in your organization's customer support queue and follow a systematic approach to track & resolve it.
What is an SMTP server name?
SMTP stands for Simple Mail Transfer Protocol, and it's an application used by mail servers to send, receive, and/or relay outgoing mail between email senders and receivers.
Can we send emails from Salesforce?
Send email from Salesforce using the Salesforce servers. No need to integrate with an external email service. This a great approach if you're using Salesforce Classic, need bounce management, or aren't using Gmail™ or Office 365™ with Lightning Experience. Use your company's email server to send email from Salesforce.
How do I email directly from Salesforce?
Send Email in Salesforce ClassicOn the Activity History related list of a record, click Send an Email.To change formatting type, click Switch to Text-Only or Switch to HTML.To use a predefined email template, click Select Template.Complete the fields.Click Send.
Does Salesforce have email integration?
The Salesforce integration with Outlook® and Gmail™ helps your reps manage their sales more efficiently. Your reps can view, edit, and add Salesforce records directly from their email, and relate emails and events to Salesforce records.
How does Proofpoint work?
In this scenario, your company scans outgoing email and looks for specific, potentially sensitive content, such as credit cards numbers or banking information. If an outgoing email is found to contain such content, the email is routed to the Proofpoint Essentials encryption service. There the email is stored (expires after 15 days) and email notifications are sent to the recipients to direct them back to the encryption service where they can read and respond to your email. You will also receive a notification informing you that your email has been selected for encryption. If this happens, you do not need to take any action: your email has been sent and recipients will have a chance to respond. You can also reply to responses you receive to your inbox. Replies will also be encrypted.
How long does an email expire?
There the email is stored (expires after 15 days) and email notifications are sent to the recipients to direct them back to the encryption service where they can read and respond to your email. You will also receive a notification informing you that your email has been selected for encryption.
Does Proofpoint require encryption?
General information. If your company is using the Email Encryption service, your outgoing emails (emails you send) may be routed to the Proofpoint Essentials encryption service. Depending on how your company has configured this feature: It may require you to add an identifier to email you wish to be encrypted.