Slaesforce FAQ

does salesforce hold transaction data

by Federico Roob II Published 2 years ago Updated 2 years ago
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No, Only some set of data engineers can access your data as they are at data centres where it is stored, but every access is logged. Also, if you Grant login access to Salesforce Support agent, they can also see and view your data, its also monitored and recorded.

Full Answer

How much data can be stored in Salesforce?

Moreover, in order to store data within Salesforce you would be required to perform web servcie callouts and Salesforce has limits it to 100,000 calls per 24 hours. So if you have a business which has high data volume, you could easily hit this limit though this can be increased to a certain extent.

Can Salesforce support agent see your data?

Also, if you Grant login access to Salesforce Support agent, they can also see and view your data, its also monitored and recorded. Thanks for contributing an answer to Salesforce Stack Exchange!

What is Salesforce and how does it work?

Companies also use Salesforce to market to customers, track customer activity, and perform many other activities. All the business activities are handled by Salesforce and a huge volume of data is stored in Salesforce Data Storage. When using Salesforce, the amount of data that you’re handling may grow too big.

Should you encrypt your Salesforce data?

If you purchase the Shield Platform Encryption add-on, you can even encrypt your data (well, much of your data) while at rest on Salesforce's servers, to meet your compliance needs. Even with Shield, though, the keys reside with Salesforce and in theory could be accessed by the company.

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Does Salesforce store data?

The Salesforce Database In a relational database, data is stored in tables. Each table is made up of any number of columns that represent a particular type of data (like a date or a number). Each row is a group of related data values. Essentially, a database is like a spreadsheet.

Where is data stored on Salesforce?

In any relational Database, the data is stored in the form of tables. Each table consists of a number of columns with a certain type of data. These tables can also be related to each other using unique identifiers. An Object is a table with a set of fields and data records within it.

How long data is stored in Salesforce?

Amount can range from 3 months to 5 years. To change the storage amount, contact Salesforce Customer Support. Amount can range from 3 to 6 months. Storage amount can't be changed.

Does Salesforce store data in a cloud?

What is Salesforce Data Storage? Salesforce is a popular cloud software among companies for customer relationship management (CRM).

What info does Salesforce collect?

Salesforce also contracts with third-party advertising networks that collect IP addresses and other information from web beacons on our websites, from emails and on third-party websites.

How much data does a Salesforce user hold?

Starting in late March 2019, all the Salesforce editions such as Unlimited, Performance, Enterprise & Professional, offer 10 GB default data storage along with an additional 20 MB for each user.

How long Salesforce keep records?

As communicated previously, Salesforce guarantees to retain your field history data for up to 18 months through your org, and up to 24 months via Data Loader or the API.

Does Salesforce backup data?

Salesforce provides numerous native tools that can be used to backup your data. Most of these tools are manual and will only export your data, they will not restore in the event of data loss. The exception to this is Salesforce's Backup & Restore tool, which was launched at Dreamforce 2021.

Does Salesforce have their own data centers?

Salesforce has its own data centres across the world that service some customers running on the core platform (Sales, Service, Experience Cloud, etc).

What data centers does Salesforce use?

Salesforce has eleven internally-managed Data Centers in the following metropolitan areas:Chicago, Illinois, United States (USA)Dallas, Texas, United States (USA)Frankfurt, Germany (DE)Kobe, Japan (JPN)London, United Kingdom (UK) ... Paris, France (FRA)Phoenix, Arizona, United States (USA)Tokyo, Japan (JPN)More items...•

What is the backend of Salesforce?

Salesforce Backend Apex is an Object Oriented Programming (OOP) Language and is similar to Java. As a Developer, you should be aware of the Salesforce Object Query Language (SOQL) – a language or statement specifically built to search for information in Salesforce data.

What is the difference between cloud computing and Salesforce?

As for the difference: cloud computing is a generic teram. Salesforce provides one specific implementation of it. Microsoft has come up with Azure. Amzaon started it with EC2 (elastic cloud) Google and Apple are in the line and there are many small time providers of cloud as well.

What is Salesforce Data Storage?

Salesforce is a popular cloud software among companies for customer relationship management (CRM). With Salesforce, companies are able to establish better connections with partners and potential customers. Companies also use Salesforce to market to customers, track customer activity, and perform many other activities. All the business activities are handled by Salesforce and a huge volume of data is stored in Salesforce Data Storage.

What happens when you run out of Salesforce Data Storage?

When you reach the Salesforce Data Storage limit, Salesforce will send an email to your administrator informing them that they must either :

What are some examples of Salesforce tools?

The good thing is that Salesforce comes with a number of tools that can help you do that. Examples of such tools include the Data Storage Optimizer which was designed for Salesforce.org customers and Big Objects which helps Salesforce users to archive their data without the need for an external application.

How much does Salesforce Data Storage cost?

It offers 4 pricing editions – Essentials, Professional, Enterprise, unlimited. The Essential package will cost you $25 per user per month, which will give the basic access to Salesforce Data Storage.

How is the quantity of storage determined in Salesforce?

The quantity of storage you get for each storage type is determined by your Salesforce edition and the number of users you have (see the table below for a breakdown).

What is Hevo data transfer?

Real-time Data Transfer: Hevo provides real-time data migration, so you can have analysis-ready data always.

How much storage does Contact Managers get?

The File Storage allocation per user license for Contact Managers, Groups, and Professionals gets 612 MB, Enterprise and Unlimited edition get 2 GB.

What is a Database?

A database is an area for structured data. And a database should ensure that data can be organized, and managed, and ultimately manipulated. To do this, databases leverage tables. Most of you are probably familiar with table format. If you think about how Microsoft Excel organized data, that's similar to how databases organize data.

What is the Salesforce Database?

Salesforce uses Oracle to power its databases. That may seem strange since Salesforce and Oracle are direct competitors. But, like Apple and Samsung, they have a semi-symbiotic relationship.

Understanding Tables in Salesforce

Salesforce calls its tables "objects," its rows "records," and its columns "fields." So, Salesforce has objects with fields and a bunch of records. We'll get into the fun stuff and talk about how we can relate these objects to other objects in a bit. For now, let's define these three core functions — objects, fields, and records.

Understanding Relational Databases

In traditional databases, information is simply related within the context of the database itself. In other words, rows are related to columns. This is incredibly helpful when you're working within the context of a single table, but what if you need multiple tables to share data with each other? For that, you will need a relational database.

Understanding Salesforce's Relational Nature

In a typical database, tables can share the same type of data. But, there's no real way for them to talk to each other and utilize data from one another. In a relational database like Salesforce, they can.

How Integrat.io Can Help

Ultimately, Salesforce is a leader in the tech space. For companies looking to get the most out of their data, working with Salesforce is a must. While Salesforce is great on its own, its made even better when paired with the Integrat.io platform.

How does Salesforce work?

Customer 360 offers apps that unite every team — marketing, sales, commerce, service, and IT — around a single, shared view of customer data on an integrated platform. Employees can access the information they need to do their best work. And they can collaborate and align with colleagues much more easily. This ultimately leads to more connected, personalized experiences for your customers, building stronger relationships.

What does Salesforce do?

Many companies come to us frustrated or overwhelmed by their customer data because it’s not sharable, readable, and it does not tell the story of who their customer is or what they want. For example, sales doesn’t share knowledge or data well with marketing; marketing has no knowledge of when a customer has contacted customer service.

How can Salesforce be used for marketing?

We can help your team tailor marketing messages to the right person at the right time on the right channel. We can also help you improve lead generation, customer acquisition, and upselling and cross-selling opportunities.

What about customer service? Are there Salesforce tools for that?

Deliver consistent, personalized customer service across every customer interaction — from the contact center to the field, and from service automation to chatbots powered by AI. We can help you manage numerous touchpoints, including customer service, self-service channels, field service, and digital channels like chat, SMS, WhatsApp, Facebook Messenger, and more.

Why is Salesforce obsessed with customers?

A whopping 80% of customers say the experience a company provides is as important as its products and services, according to Salesforce State of the Connected Customer report. This means it’s not only about what you offer customers, but when, where, why, and how you reach them.

Why do customers trust Salesforce?

Today’s customers want to trust they’re getting what they need from you, when and where they need it. They want experiences to be effortless, and they’re loyal to brands they can count on. The connected customer experiences Salesforce helps you to create ensure that trust.

How long is the Salesforce video?

This three-minute video explains how Salesforce technology brings customers, partners, and your brand together across teams – anywhere.

2. What does Salesforce do?

Bet Astro wishes they had a nickel for every time this question came up. The company has evolved and grown so much since it was founded in 1999 — and as its size and scope have increased, so has the complexity of this answer.

3. How much information does Salesforce process in 24 hours?

Salesforce brings companies and customers together. In other words, it powers trillions of business-to-business (B2B) and business-to-consumer (B2C) interactions.

5. Where does Salesforce operate around the world?

Salesforce operates in 84 cities, with 110 offices around the world. There are eight Salesforce Towers currently (in Atlanta, Dublin, Indianapolis, London, New York, Paris, San Francisco, and Tokyo) with another two in development (Salesforce Tower Sydney and Salesforce Tower Chicago).

6. How tall is the Salesforce tower in San Francisco?

1,070 feet. Opened in 2018, the Salesforce Tower in San Francisco is 61 stories and 1.4 million square feet of office space.

7. How diverse is Salesforce?

Last year, Salesforce set a goal to have 50% of its U.S. employees from underrepresented groups (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+ employees, People with Disabilities, and Veterans)by 2023.

8. How much has Salesforce spent to ensure equality in employee salaries?

Salesforce has spent $16 million to date to ensure equal pay for equal work among its global workforce. In 2015, the company committed to investigating and addressing any gender pay gaps.

9. How is Salesforce a sustainable company?

In 2021, Salesforce achieved net zero across its full value chain and reached 100% renewable energy. This means Salesforce has purchased enough renewable energy to match all electricity it uses globally.

What is Salesforce Stack Exchange?

Salesforce Stack Exchange is a question and answer site for Salesforce administrators, implementation experts, developers and anybody in-between. It only takes a minute to sign up.

What happens if Salesforce breaks customer trust?

Trust is the number one priority of Salesforce, if they break it for one customer, they would just stop getting business from others. So they would never dream to do that.

Does Salesforce have security?

Salesforce shifts a lot of those concerns from you to them. They provide a highly sophisticated security architecture, protected data centers, and a staff of trained security engineers. There are various tools you can use to protect your Salesforce data against different types of threats. The highly sophisticated platform security mechanisms offer protection against your own users, and help prevent the creation of vulnerabilities like CSRF and SOQL injections that your developers might create inadvertently. If you purchase the Shield Platform Encryption add-on, you can even encrypt your data (well, much of your data) while at rest on Salesforce's servers, to meet your compliance needs. Even with Shield, though, the keys reside with Salesforce and in theorycould be accessed by the company.

Can you go to jail for salesforce?

For the last question, "Salesforce" the platform obviously has access, but salesforce.com employees? Not without losing their job and facing jail time. It can be done, in the same sense that robbing a bank can be done. It's not recommended.

Can Salesforce access your data?

No AI can be achived without data content and type study. So yes salesforce is reading and accessing your data. But it's for improving the salesforce AI and not for selling to competeitor.

How to reduce number of deleted records in Salesforce?

Keep deleted record counts to a minimum. When possible, please empty your recycle bin and ask Salesforce Support to run Physical Deletes against your organization, to reduce the number of hard deleted records.

What happens if you don't select all objects in Salesforce?

If you did not select all objects or select 'Include images, documents, and attachments' and 'Include Salesforce Files and Salesforce CRM Content document versions,' you may receive fewer files than with a complete data export.

Why is it important to reduce the size of the export file?

Reducing your export file size will definitely help in getting you to the smaller queues which would improve queue wait times.

How big can a zip file be in Salesforce?

The 'Files' feature in Salesforce allows you to upload files up to 2 GB. If your .zip files are substantially larger than 512 MB, it's likely that a User has uploaded a large file and it's being included in it's own .zip file. To identify potential large files, navigate to Setup, enter Storage Usage in the Quick Find box, then select Storage Usage. Scroll to the very bottom of the page and click the Overall Top Files by Storage Utilization link.

When are export files removed?

The export files are removed as soon as a new Data Export is queued up, even if you are within the 48 hour window. See ' Full Data Export' files not available after completing upload for more details.

How often can you backup Salesforce?

You can generate backup files manually once every 7 days for weekly exports, or 29 days for monthly exports. Weekly exports are available in Enterprise, Performance, and Unlimited Editions. Monthly exports are available in All editions, except for Database.com.

Can you export files on different queues?

Depending on the size of your export files, you can only be on different queues. Exports files with lesser data will be on small queues, and larger data exports will be on the larger queues.

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