Which colleges use Salesforce?
Innovative colleges and universities, including USC, Stanford, Purdue, Rutgers, Michigan State, UPenn, and Notre Dame have recently implemented the Salesforce platform to help modernize their fundraising, personalize engagement, and conduct AI-powered research and reporting to inform strategy and measure ROI.
Why do higher education institutions use Salesforce?
As advancement leaders at higher education institutions consider their options in the age of COVID-19, they’re rethinking conventional wisdom by choosing Salesforce to build lifelong alumni and donor relationships. The world’s #1 CRM enables institutions to operate more flexibly, securely, and resiliently, helping them emerge on a stronger footing for the future.
Why did Purdue University use Salesforce?
Purdue University evaluated five vendors before the COVID-19 pandemic, and ultimately chose Salesforce because of platform scalability, flexibility, and its strong partnership with UC Innovation. They went live with Salesforce CRM at the beginning of this year.
How much did Salesforce save?
A recent study by Forrester found that higher ed institutions using Salesforce “improved relationships with alumni and enabled record-breaking fundraising,” saved $2.4 million in legacy cost savings.
How much did Morehouse raise in Salesforce?
Monique Dozier, vice president of institutional advancement at Morehouse, says that with the transition to Salesforce, the advancement office raised a record $107 million —an eight-fold increase over its levels from 2013 to 2018 and the highest total in Morehouse history.
What does Bates say about dashboards?
Bates says “making the system our own” with easy-to-use dashboards that provide stakeholders self-service access to data has increased productivity by freeing up analyst time to focus on more strategic innovation.
Is the University of Portsmouth a modern university?
By 2030, the University of Portsmouth aims to be the top modern university in the U.K. and one of the top 100 young universities in the world. To achieve that goal, however, they knew they had to evaluate their disparate fundraising and communication systems.
Why use Salesforce?
If your unit's business needs involve tracking interactions with students, employees, or units at the university, Salesforce may help simplify your work and give you actionable insights into the work you're doing.
What is Salesforce used for?
At U-M, Salesforce is used to manage relationships between different kinds of customers. Some units use Salesforce to manage and track interactions with outside companies seeking help from U-M units or faculty, others track engagement with students or alumni.
What is the Salesforce Center of Excellence?
The ITS Salesforce Center of Excellence (SFCOE) is a centrally-provided resource for Salesforce administrators, users, and campus partners interested in using Salesforce on any U-M campus.
An Employee Success Solution
UMass System is a long-time Salesforce customer, utilizing Education Cloud to optimize the student experience and student success. Seeing this positive experience prompted UMass System’s Deputy Chief Enterprise Applications Officer, Doug Anderson, to formulate the idea of replicating this positive experience for its employees.
Taking an Employee-Centric View
Implementing Service Cloud through an employee-centric lens was critical to the adoption of the platform across the UMass System’s administrative departments.
