What is Salesforce community cloud?
Salesforce Community Cloud is an online social platform from Salesforce that enables companies to connect customers, partners, and employees with each other and the data and records they need to collaborate. There are dozens of great Salesforce Communities examples.
What's new in Salesforce community management console?
Get insights at your fingertips, lightning fast. The new Lightning dashboard in the Community Management Console helps you understand how customers use the community. Dig deep into areas such as adoption and engagement, most popular groups, users, and topics. Salesforce's digital experience platform (DXP) is built on the Customer 360.
Why Salesforce products are used worldwide?
We all know how much Salesforce products are used worldwide for its features, resources they provide, ease of implementation, and many more reasons. With every product they release, they go one step further in providing their customers with world-class solutions.
Why create a community in Salesforce sandbox?
As with many things in Salesforce, creating a community in a sandbox instead of production is a safer way to build and test your ideas. This will also allow any code development that is needed to be brought in as well, such as Lightning Components, custom triggers and such.
How many communities can be created in Salesforce?
There are two types of communities in Salesforce which are as following: Internal Community – The Internal community is used for the members who are directly part of the organization i.e. Employees. External Community- External Community is created for the users who are not directly part of the organization.
Is Salesforce communities the same as community cloud?
The Experience Cloud platform enables users to build more than just communities, but build forums, portals, help centers, sites, and mobile apps to manage your organizations' content.
Is community cloud available in Salesforce?
Community Cloud is a social platform from Salesforce.com that is designed to connect and facilitate communication among an organization's employees, partners and customers.
What are Salesforce communities?
What are Salesforce Communities? Salesforce is a San Francisco based company that provides customer-relation management (CRM) software solutions. Above all, Salesforce communities are brand spaces that work to facilitate collaboration and connection for employees, business partners, and customers.
Are Salesforce communities free?
Salesforce Communities pricing: Customer Community: $2 per login or $5 per member/month. Customer Community Plus: $6 per login or $15 per member/month. Partner Relationship Management: $10 per login or $25 per member/month.
What is Salesforce community license?
A community license works like a standard Salesforce internal license: external users with a member-based license (that is, a license that is assigned to a specific user) are able to access a community as many times as they want. However, external users do not have access to the internal org.
How many portals are there in Salesforce?
Portals overview in Salesforce :- There are 3 types of Salesforce.com Portals.Self-Service portal.Partner Portal.Customer Portal.
What are Salesforce partner communities?
The Salesforce Partner Community is a portal built and maintained specifically for Salesforce partners. It's where these partners manage their business, learn best practices, get support, and engage with Salesforce employees in a secure environment.
Who uses Salesforce communities?
Companies using Salesforce Community Cloud for Customer Experience include: Walmart Inc., a United States based Retail organisation with 2300000 employees and revenues of $572.75 billion, AmerisourceBergen Corp., a United States based Healthcare organisation with 41000 employees and revenues of $189.89 billion, CIGNA ...
How many types of clouds are there in Salesforce?
Salesforce offers six major types of clouds: Sales Cloud, Marketing Cloud, Commerce Cloud, Service Cloud, Experience Cloud, and Analytics Cloud. There are nine other types of clouds in Salesforce for specific applications and industries, including a new Vaccine Cloud for managing COVID tests and vaccines.
What is a member based Salesforce license?
Member-Based – This license type is much like other standard Salesforce license types. It’s generally a higher fixed monthly amount per license, and the user assigned with it can log in as many times as they want to.
How many communities can an org have?
While each Org can have up to 100 communities, each with their own unique aliased domain name, the Org itself will have a default domain name that it uses for the base URL for all communities. This is a *.force.com domain like businessname.force.com.
What is Salesforce Gold Partner?
As a Salesforce Gold Partner, we love to work with the whole gamut of Salesforce solutions. In particular, many of our technical consultants specialize in Marketing Cloud, Sales Cloud and Communities (among other things).
Can a community delete pages?
Here are some things to keep in mind: Deploying a community can delete pages. Usually deployments are additive only, but when deploying the main components of the community, it overrides that structure completely. That means pages removed in sandbox will be removed from production.
Get insights at your fingertips, lightning fast
The new Lightning dashboard in the Community Management Console helps you understand how customers use the community. Dig deep into areas such as adoption and engagement, most popular groups, users, and topics.
Experience Cloud
Salesforce's digital experience platform (DXP) is built on the Customer 360. Experience Cloud helps you deliver connected digital experiences — fast. Reinvent the customer experience, engage more customers, and accelerate growth across any industry with data-driven sites, portals, and mobile applications.
What Are Salesforce Communities?
Salesforce Community Cloud is a software product that allows companies to build branded communities, where they can share information, and users can connect and collaborate.
Getting Started with Salesforce Communities
There are many reasons why a company may want to start a Salesforce community. Using Salesforce Community Cloud, you can start your own online social platform for employees of your company. Salesforce communities can function as your own branded social platform for improving how you utilize CRM data.
1. Create an Engaging Branded Experience
Salesforce communities are customizable in a variety of different ways. First, you can customize the look to make sure that it matches with your company’s branding. Making these changes is intuitive and simple.
2. Know Your Customers, Discover Pain Points
Giving your customers a community through which they can discuss their issues, air out the problems that they are having, and engage in an open and honest way with your team is perhaps the most valuable aspect of creating a customer community.
3. Build Relationships and Collaborate with Brand Ambassadors
If you aren’t constantly engaging in conversations with your customers, there is a high likelihood that you have would-be valuable brand ambassadors sitting out there waiting for you to engage with them and take your relationship to that next level.
4. Improve Supply Chain Management
Supply chain management is difficult without having the right tools in place. Using Salesforce communities, manufacturers gain access to many tools that can help them to improve how they engage with vendors and handle supply chain management.
5. Improve Employee Communication & Facilitate Collaboration
It sounds shocking, but 60% of companies have no long-term strategy for managing their internal communications. But communication is a must. Employee productivity increases by 25% in organizations where employees are connected and practice good communication habits internally.
What is Salesforce community?
In simple terms, you can also say that the Salesforce community is the advanced version of portals. With the help of communities, your users can work collaboratively. It is built on the Salesforce platform and easily integrates with CRM.
How many types of licenses does Salesforce have?
Salesforce provides licenses in six different types of licenses. Listed below: It is useful for business to consumer experiences using large numbers of external users who need access to case objects or knowledge. You can also use the customer community with personal accounts.
Redefining the Customer Experience
If you’ve read our previous blogs, you probably heard us talk about the Customer 360-degree view. With Salesforce, all your relevant information and data are synced in one place. Community Cloud’s primary function is to use this data to improve your customer’s or partner’s experience when dealing with your organization.
What are the different types of Community Licences?
There are a few different options when it comes to licensing in Community Cloud. Depending on what the purpose of the community is will determine the license type. Below is a list of the different license types.
Common Use Cases
This is a brief overview of the 3 most common use cases, we will cover these more in later blog posts.
Features and benefits of Community Cloud
Files ConnectOne thing to mention here is Files Connect. This feature is what is used to integrate 3rd party files (Microsoft OneDrive, Google Drive, etc) to salesforce, which gives users instant access to them on mobile and social devices. This means that you can share files with customers instantly.
Takeaway
To conclude, if you want to improve your relationship with customers, partners, and employees, then Community Cloud is for you. Here are some of the key takeaways you should keep in mind when you are considering Community Cloud:
What is Salesforce cloud?
One of the more specific clouds in the sky, this health platform allows comprehensive doctor-patient record management, and integrates a wide array of records from medical records to wearable devices, such as smartwatches. The beating heart of this platform is this smart and well-connected patient management and engagement experience. The patient-focussed platform provides very personalized engagement, and like much of the other Salesforce clouds is increasingly focussed on mobile technology.
What is a CRM cloud?
One of the fast-moving clouds out there, this is a CRM fully focussed on financial services. Connect your whole company across all areas including businesses and geographies. Whether you’re in wealth management, insurance, or retail banking, this cloud provides panoramic views of clients’ financial profiles. And it’s also trusted by some of the top financial service providers in the US, including OneUnited Bank and Farmers Insurance.
What is cloud marketing?
Its ambition is to offer the ultimate customer experience via highly personalized communications through email, mobile, and social media capabilities. It also provides a space for measuring marketing effectiveness, which can guide you in future targeted campaigns with greater accuracy.
What is a customer support platform?
This customer support platform specializes in personalized services via a network of channels, which include email, phone, and live chat. It also serves your customer support team with a display of all key customer data, as well as provides its own portal for customers to search for answers independently. The ambition of the platform is clear for all, marketing itself as the world’s number one service platform, and to deliver the best personalized customer care.
