Slaesforce FAQ

how to add active users on salesforce marketing cloud

by Etha Smith Published 2 years ago Updated 2 years ago
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With your roles ready to go, you can now add users to Marketing Cloud and apply a role to that user. Navigate to Marketing Cloud Setup. Use Quick Find to navigate to Users. Click Create. Review Add a User in Salesforce Help to learn how to complete specific fields when creating a user.

The Marketing Cloud admin follows this process to set up users in all non-Enterprise 2.0 Marketing Cloud accounts for Marketing Cloud Connect.
  1. In Marketing Cloud, navigate to Email Studio.
  2. Click Admin.
  3. Click Account Settings.
  4. Click My Users.
  5. Click the applicable user.
  6. Click Integrate for Salesforce.com Status.

Full Answer

How do I add users to Marketing Cloud in Salesforce?

With your roles ready to go, you can now add users to Marketing Cloud and apply a role to that user. Navigate to Marketing Cloud Setup. Use Quick Find to navigate to Users. Click Create. Review Add a User in Salesforce Help to learn how to complete specific fields when creating a user.

How many users can I add to my Salesforce account?

The maximum number of users you can add is determined by your Salesforce edition and the number of user licenses you purchase. From Setup, enter Users in the Quick Find box, then select Users. Click New User to add a single user or click Add Multiple Users to add up to 10 users at a time.

What is a Salesforce user?

What is a user? As a new administrator, you perform user management tasks like creating and editing users, resetting passwords, granting permissions, configuring data access, and much more. In this unit, you will learn about users and how you add users to your Salesforce org.

How to grant a user access to only some features in Salesforce?

But, if you want to grant a user access to only some features in Salesforce, you have a host of licenses to choose from. For example, if you have to grant a user access to Chatter without allowing them to see any data in Salesforce, you can give them a Chatter Free license. Profiles determine what users can do in Salesforce.

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How do I add a user to Salesforce Marketing Cloud?

Follow these steps to add a Marketing Cloud user to your account directly from Setup Home.In the app switcher, hover over your name and click Setup.Click Create.Click New User.Enter an email address for the user.Enter the full name and username for the user.Enter a temporary password and confirm the value.More items...

How do I add users to my Salesforce account?

To create new user or multiple users login to Salesforce.com and navigate to Setup | Administer | Manage Users | Users.Click on Users button as shown above.Click on New User or Add multiple users. ... When creating a new user in Salesforce it is important to assign Roles, User license and Profile to the new user.

How many users can be created in marketing cloud?

Salesforce Marketing Cloud Pricing and ServicesBasicEnterpriseUsers5100Content BuilderYesYesPersonalization & Dynamic ContentYesYesForward to a FriendYesYes76 more rows

How do I change my marketing Cloud Connect user?

Update Marketing Cloud API UserLog out of any active Marketing Cloud sessions in your browser.In Sales or Service Cloud, navigate to the Marketing Cloud tab.Click Configure Marketing Cloud Connector. ... Click Change API User. ... Enter the updated Marketing Cloud API user credentials.Click Update API User.

How do I add multiple users?

Add or update usersOpen your device's Settings app.Tap System. Multiple users. If you can't find this setting, try searching your Settings app for users .Tap Add user. OK. If you don't find "Add user," tap Add user or profile User. OK. If you don't find either option, your device can't add users.

How do I assign a user in Salesforce?

From Setup, in the Quick Find box, enter Roles , then select Roles.Click Assign next to the name of the desired role. ... Make a selection from the dropdown list to show the available users.Select a user on the left, and click Add to assign the user to this role.Click Save.

How many Salesforce users are there?

150,000 customersMore than 150,000 customers trust Salesforce to help drive results for sales, service, and marketing. We measure our success by their success every day.

What is user in Marketing Cloud?

A user record in the application grants access to a person who uses Marketing Cloud. As an account administrator, use the administrative area of the application to ensure that all users are properly configured.

Is Salesforce Marketing Cloud SaaS?

Salesforce Marketing Cloud (SFMC) is Salesforce's platform (or “Cloud”) in the area of marketing automation and customer engagement. It is a SaaS platform made up of four “base versions,” each with different levels of functionality and multiple additional at-cost components that further increase functionality.

How does Salesforce integrate with marketing cloud?

Log into Marketing cloud => Navigate to email studio => Click on Email App=> click Admin tab=> click Salesforce Integration=> click Connect Account. Contact Marketing Cloud Support to enable and upgrade the Connected App button under the Salesforce Integration for secure data transfer between systems.

How does the marketing cloud connector work?

Marketing Cloud Connect combines the digital marketing capabilities of Marketing Cloud with the data management, segmentation, and campaign management tools in Salesforce. Create unitary customer relationships with more data-driven, personalized conversations and the ability to automate the customer journey.

How do I access marketing cloud in Salesforce?

Log in to the Marketing Cloud Help PortalGo to Salesforce Help Portal.Click Login | Marketing Cloud Login.Enter your Marketing Cloud username and password.Click Login.

What is a user in Salesforce?

A user is anyone who logs in to Salesforce. Users are employees at your company, such as sales reps, managers, and IT specialists, who need access to the company's records. Every user in Salesforce has a user account. The user account identifies the user, and the user account settings determine what features and records the user can access.

How many profiles can a user have?

Each user can have only one profile . Select profiles based on a user’s job function (the Standard User profile is the best choice for most users). Don’t give a user a profile with more access than the user needs to do their job. You can grant access to more items the user needs with a permission set.

Can a Salesforce user have both a username and an email address?

Each user has both a username and an email address. The username must be formatted like an email address and must be unique across all Salesforce organizations. It can be the user's email address, so long as it is unique.

Can you assign roles to users in Salesforce?

If you have an org with many users, you may find it easier to assign roles when adding users. However, you can set up a role hierarchy and assign roles to users at any time. Roles are only available in Professional, Enterprise, Unlimited, Performance, and Developer editions of Salesforce.

Can you grant a user access to only some features in Salesforce?

But, if you want to grant a user access to only some features in Salesforce, you have a host of licenses to choose from. For example, if you have to grant a user access to Chatter without allowing them to see any data in Salesforce, you can give them a Chatter Free license.

Can users see all the data owned by users below them?

Users at the top of the hierarchy can see all the data owned by users below them. Users at lower levels can't see data owned by users above them, or in other branches, unless sharing rules grant them access. Roles are optional but each user can have only one.

Can you change your password on a sign up email?

Passwords: Users must change their password the first time they log in. Login Link: Users can only use the login link in the sign–up email once. If a user follows the link and does not set a password, you (the admin) have to reset their password before they can log in.

What are the preferences in Marketing Cloud?

Preferences include Time Zone, Culture Code (language), Name, and more.

What is the configuration of Marketing Cloud?

The configuration must trust the Marketing Cloud product as a service provider, sometimes called a relying party. You need to create an encryption key for Marketing Cloud activities. After you engage and configure your service provider and create a key, you must configure Marketing Cloud to use that identity provider.

What is marketing cloud?

Marketing Cloud includes standard roles and permissions for how areas of the application can be accessed and used. Roles are convenient because they package a set of permissions that you can grant to a user, rather than having to manually grant individual permissions to each user.

What is permission in marketing?

A permission grants a user access to something and determines what they can do with it. For example, you can grant a user permission to read something, but not create something. Marketing Cloud Administrator —This role assigns Marketing Cloud roles to users and manages channels, apps, and tools. (Hint: this is you!)

The Complete Guide to Salesforce User Management

When you get set up in Salesforce, adding users is an anticipated step. After all, your users are the ones who will be entering data in Salesforce and using it the most. This said, granting a user login credentials is one piece of the puzzle, and adding users without considering what type of access they need can produce headaches down the road.

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Permission sets grant access to objects outside of profiles. They are helpful when specific users need access to objects outside of their profiles. They help grant access to objects on an as-needed basis.

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Roles in many ways mimic how your team is structured in real life. Admins create a role hierarchy and assign users to each role to organize users into a management chain. Assigning users to a role hierarchy makes records accessible within their team.

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Whether you are just getting started with user management, OR want to explore more ways to improve how your users are set up, we’ve got resources for you to keep the momentum going.

Azure Setup

From your Azure Portal, select the Azure Active Directory service on the left navigation panel.

Marketing Cloud Setup

Our Help Documentation on SSO can be found here . Everything needed is outlined on our help docs, but the below should hopefully supplement your configuration when specific to Azure. Marketing Cloud SSO is enabled under Setup by a user that is a Marketing Cloud Administrator. Access the setup tab and then create a key under key management.

Complete & Test

Once the Key is created, and Azure Active Directory is properly configured along with your users, you can now enable this for a test user in the Marketing Cloud.

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Learning Objectives

Implementation Plan

  • Now that you’ve completed the basic setup of your new Marketing Cloud account, it’s time to plan for how your account will be used and who will use it. Use the following questions and checklist to help you plan. Then, in the next units, you’ll learn how to set up some of these items.
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Marketing Cloud User Management

  • Marketing Cloud includes standard roles and permissions for how areas of the application can be accessed and used. Roles are convenient because they package a set of permissions that you can grant to a user, rather than having to manually grant individual permissions to each user. A permission grants a user access to something and determines what they can do with it. For exa…
See more on trailhead.salesforce.com

User Preferences

  • After logging in, your Marketing Cloud users can adjust their preferences in Marketing Cloud to manage their own user experience. Preferences include Time Zone, Culture Code (language), Name, and more. 1. To adjust your individual Marketing Cloud preferences, click Cloud Preferencesunder your username. 2. In User Settings, click Editto change thing...
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SSO Authentication

  • We understand that some companies want to use a third-party identity provider to authenticate their Marketing Cloud users. Good news! You can enable single sign-on (SSO) authentication for Marketing Cloud. Keep in mind the following when setting up SSO Authentication. 1. Marketing Cloud supports identity providers that utilize the SAML 2.0 specification. The configuration mus…
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Resources

  1. Help:Marketing Cloud Roles
  2. Help:Marketing Cloud User Preferences
  3. Help:Marketing Cloud Users
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