To track emails in Salesforce, you need to first enable Enhanced Email and Email Tracking. Once this is done, you’ll be able to track emails that have been sent from Gmail, Salesforce, Email Relay, and Office 365. With Enhanced Email, emails in Salesforce are saved as EmailMessage records instead of Task records.
Full Answer
How to check the status of email in Salesforce?
It's only for the past 30 days and you would have to manually check it. From the email log page: "Email logs describe all emails sent through salesforce.com and can be used to help identify the status of an email delivery.
How to track email alerts in Salesforce?
This tracking of mails can be done by mass email service providers like Massmailer from salesforce app exchange. For this, you might need to visit and look forward to this application. A simple solution to have a log of the email alerts: You can add a task (in addition to the email alert) to the workflow actions.
How do I access email logs in Salesforce?
There's no programmatic access to email logs; the "Request Email Log" actually queries the MTA's logs for emails sent from the organization. This data isn't specifically stored "in salesforce.com" proper, and thus, there's no access to the information directly.
What happens when a customer replies to a Salesforce email?
When a customer replies to an email that has the Thread ID the Salesforce will identify the case via the Thread ID, the Case Owner will be sent a notification, and the Email will be added to the Email Related List. To add the Related List to the Case Layout:
Can I see emails sent from Salesforce?
To find the email in Past Activity, click the Activity tab. To open the email's task record, where you can view the message and related details, click the email link. And if you use Automatic BCC, you can find the sent email in your inbox.
How do I track emails in Salesforce?
In Lightning Experience, email tracking applies to all emails and list emails sent through Salesforce, Office 365, Gmail, Email Relay, and Einstein Activity Capture. From Setup, enter Activity Settings in the Quick Find box, then select Activity Settings. Select Enable Email Tracking. Click Submit.
How do I check email usage in Salesforce?
To view the mass emails you have scheduled, go to your personal settings and select Email | Mass Emails or Email | My Mass Emails. If you have permission to view all mass emails in your organization, from Setup click Mass Email or Monitoring | Mass Email.
How do I recall a sent email in Salesforce?
I found out yesterday that there is no way to recall an email sent from Salesforce. In Outlook you could recall a message if it was sent in error and it would be great to have the same functionality available in Salesforce.
How do you track emails?
Intelliverse Email Tracker This email tracker can come as a plugin for Microsoft Outlook or as a Chrome extension for Gmail. It provides information on when and where the email was opened as the device details, all within your inbox. It will track unlimited emails and provide real-time notifications.
How do I enable email tracking?
Enable Email Tracking in GmailClick the Email Tracking button in the compose panel.The Email Tracking button will turn green to indicate that tracking is enabled. ... Click Send.You will receive a real-time notification* when the email has been opened by the recipient.More items...
How do I check email logs?
Use Email Log Search (ELS) to find and review email messages sent and received by users in your domain within the last 30 days. Review all messages, or search for specific messages by email address or message ID. You can download ELS search results to a Google Sheet or CSV file.
What are email logs in Salesforce?
With email logs, you can easily monitor emails sent through Salesforce in the last 30 days. Logs contain information on each email, including the sender and recipient, date and time, delivery status, and any associated error codes. Email logs are in CSV format.
How do I track an Outlook email in Salesforce?
To track emails in Salesforce, you need to first enable Enhanced Email and Email Tracking. Once this is done, you'll be able to track emails that have been sent from Gmail, Salesforce, Email Relay, and Office 365. With Enhanced Email, emails in Salesforce are saved as EmailMessage records instead of Task records.
What is send list email in Salesforce?
List email sends an individual email to each recipient instead of one email to the entire group. Send individual, personalized, emails to recipients on contact and lead lists and members of a campaign.
How many emails can be sent from Salesforce in a day?
Each licensed Salesforce org can send single emails to a maximum of 5,000 external email addresses per day based on Greenwich Mean Time (GMT). For orgs created before Spring '19, enforcement of this limit varies based on where the email originates.
Can you retract an email on marketing cloud?
A Marketing Cloud email cannot be recalled after it has been sent, leaves the email server, and the status is listed as 'Complete' in the 'Tracking' view.