Slaesforce FAQ

how to check flow errors in salesforce

by Christa Witting Published 2 years ago Updated 2 years ago
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When you see any flow error you can follow below steps: Identify flow name: You can identify flow name by id using workbench from metadata type and component. When there is flow error salesforce send an email to the last modified person with detailed information where flow failed. It contains every single step of flow and at what steps it failed.

To troubleshoot a failed flow interview, use the flow fault email. To test the flow and observe what happens as it runs, use the debug option in Flow Builder. To view the failed flow interview in an interactive environment, click Flow Error: Click here to debug the error in Flow Builder in the flow fault email.

Full Answer

How to identify a failed flow in Salesforce?

Identify flow name: You can identify flow name by id using workbench from metadata type and component. When there is flow error salesforce send an email to the last modified person with detailed information where flow failed. It contains every single step of flow and at what steps it failed.

What happens when an error happens in Salesforce?

Salesforce UI After the flow is activated and deployed, if a user triggers the flow and an error happens, it will show up in the UI. 3. Email No matter how the error happens, there will always be one email copy sent to the person responsible. you can define who should receive the error messages in Setup > Process Automation Setting.

What is Salesforce flow “fault handling?

This is known as Salesforce Flow “fault handling”, the best practices for managing, debugging, and avoiding errors in your Salesforce Flows. I’ve said it before, and I’ll say it again – Salesforce Flow is the greatest tool in a functional Admin’s toolbelt.

Can a user see what is wrong with a flow?

With this fault message, the user might even be able to see what is wrong themselves. Note: This can only be done in screen flows. Flows which are auto-launched from a Process Builder, for example, will show an error message on the screen where you are triggering the flow.

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How do I fix a flow error in Salesforce?

If a user assigned to the Flow is no longer active, when trying to resume a Flow interview that has been paused, you will cause an error. The easiest solution to this issue is to freeze your users and ensure all Flow interviews assigned to that particular user are complete before fully deactivating them.

How do I check flow logs in Salesforce?

Open Setup as a System Administrator then search for “Debug Logs” in the quick find textbox. Click Debug Logs. In the Monitored Users, click the New button. Click the magnifying glass and search for the user that will be running the flow.

How do you troubleshoot a flow?

Identify the errorSelect My flows.Select the flow that failed.In the 28-day run history section, select the date of the failed run. Details about the flow appear, and at least one step shows a red exclamation icon.Open that failed step, and then review the error message.

How do I debug a flow in Salesforce?

Remember, closing or restarting a running flow doesn't roll back its previously executed actions, callouts, and changes committed to the database.Open the flow in Flow Builder.Click Debug.Set the debug options and input variables.Click Run.More items...

How do I show error messages in flow?

If the flow is used only internally, such as at a call center, use the fault path to display the error message to the running user. In the same Screen element, ask the user to report the error to the IT department. To do so, draw the fault connector to a Screen element with this Display Text field.

How do I debug a flow in Salesforce Developer Console?

0:444:35Troubleshoot Your Process Using the Debug Log | Salesforce Developer ...YouTubeStart of suggested clipEnd of suggested clipLet's go to setup debug logs and click new a debug log records the actions in a specific time frameMoreLet's go to setup debug logs and click new a debug log records the actions in a specific time frame within salesforce. It shows you line by line what is happening in the code. Things that cannot be

What is the best way to look for flow errors that are occurring within a Power Automate environment?

To access these reports:Go to the navigation bar on the left side.Select Analytics.Select Microsoft Power Automate.View the reports on the right side.

How do I debug a process builder in Salesforce?

To navigate to Debug Logs or Debug Levels: Setup [Symbol] Logs [Symbol] Debug Logs or Debug Levels. After creating the process, set up the Debug Logs and Debug Levels filter in “Finer” level for Workflows. Then, go to Debug Logs.

What is status code 400 in Power Automate?

Error code: '400', Message: 'The requested action could not be completed. Check your request parameters to make sure the path ” exists on your file system.

How do I debug a user's flow?

To enable debug flows as another users, perform the steps below:Click Setup.In the Quick Find box, type Process Automation Settings.Select Process Automation Settings then select Let admins debug flows as other users checkbox.Once you're done, click on the Save.

How do I debug a flow to another user?

When you need to debug a flow as another user, open a flow in Flow Builder and click Debug. Select Run flow as another user, choose the user, and click Run.

What's the difference between the run and debug buttons in flow builder?

The button bar includes two buttons for running a flow: Run and Debug. Run runs the most recent saved version of the flow that you have open. Debug does everything that Run does, but with some superpowers thrown in.

The Fault Connector

If I expected most readers to have seen the ‘Unhandled Fault’ message, I wonder how many of you have seen ‘Fault Connectors’ which Salesforce provides to handle Flow errors?

Next Stop on the Fault Line

We now know how to create a fault connection, but what do we attach it to? Below is a simple screen flow which lets users create a Contact and Account at the same time. We will use this to demonstrate some of the best elements to use after things have gone wrong.

Time to Relax

Using fault connectors to handle errors in your flows will improve your users’ experience and help deliver the information that Admins need to understand problems with Flows quickly. That new screen flow error message looks so nice… I secretly hope I see it again soon!

Understanding Unhandled Fault

An unhandled fault is something that happens in your Flow when it goes against what Salesforce expects. That could entail something as simple as pushing a record without a required field being populated or something more complex like a governor limit hit.

Flow Error Messages

If you’re a user who’s going about your day and suddenly sees an error without a human-friendly explanation, it can get frustrating. You may find yourself looking for workarounds outside the system just to get rid of the error.

Avoiding Flow Errors

To prevent a fault, you may use a decision to check specific criteria before continuing, then loop the user if you need to clean up or collect more information. You can make custom screens to explain an error.

Flow Errors by Inactive Users

Flow errors may also happen due to inactive users or when someone leaves the organization. If a user is no longer active, you can cause an error when you try to resume a paused Flow interview.

Ignoring Salesforce Flow Errors

You may also choose to ignore a Fault by dragging the Fault line to the success line. While this is not a recommended solution and should only really be executed in niche situations, it does not take away the fact that it solves the error.

Managing Flow Errors

If your IT Helpdesk runs inside of Salesforce, you can send an email with the details of the Flow error and create a Case to guarantee there is a follow-up. That can help build trust between your users and Salesforce as they learn that the platform constantly changes and improves.

How to see if something went wrong in Salesforce?

1. Flow Debug Window. If you encountered the error when you are debugging from flow, you will see the “something went wrong” message, and the error will show up on the right. 2. Salesforce UI. After the flow is activated and deployed, if a user triggers the flow and an error happens, it will show up in the UI. 3.

How to debug a flow in Flow Builder?

How To Debug A Flow. 1. In Flow Builder – Debug Window. For Screen flow type, you can debug the flow in a separate window. When you click Debug on the upper right toolbar, you will see a prompt message where you can set the debug options. Run the latest version of each flow called by subflow elements: By default, ...

What is run flow in rollback mode?

Run flow in rollback mode: For autolaunch flow (all the flows without screen element), you can choose the debug the flow in rollback mode. Simply put, all the debugs are considered a real run of flows. That means the changes will be saved even though the flow is not activated yet.

Can you activate a flow without testing?

However, flow is very error-prone so I do not recommend activate the flow without testing. To resolve this, you can actually save it as a new flow and set the type to autolaunch. Then create an input variable so you can do the testing. (Remember to fix the errors after converting the flow.)

Is it difficult to understand flow errors?

Even though it is not difficult to understand the errors, it will still take some time before you feel super comfortable with it. Also if you have several admins handling flows, the standard error messages might not be friendly to those who didn’t build the flow.

Dear User – Computer Says No

It isn’t a very pretty error message and it still makes my blood run cold. I used to imagine what the end-user must think when they see this message:

The Fault Connector

If I expected most readers to have seen the ‘Unhandled Fault’ message, I wonder how many of you have seen ‘Fault Connectors’ which Salesforce provides to handle Flow errors?

Next Stop on the Fault Line

We now know how to create a fault connection, but what do we attach it to? Below is a simple screen flow which lets users create a Contact and Account at the same time. We will use this to demonstrate some of the best elements to use after things have gone wrong.

Time to Relax

Using fault connectors to handle errors in your flows will improve your users’ experience and help deliver the information that Admins need to understand problems with Flows quickly. That new screen flow error message looks so nice… I secretly hope I see it again soon!

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Understanding Unhandled Fault

Flow Error Messages

Avoiding Flow Errors

Flow Errors by Inactive Users

Ignoring Salesforce Flow Errors

Managing Flow Errors

  • If yourIT Helpdesk runs inside of Salesforce, you can send an email with the details of the Flow error and create a Caseto guarantee there is a follow-up. That can help build trust between your users and Salesforce as they learn that the platform constantly changes and improves. At least, they’re guaranteed that they won’t see the same error again ...
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