Slaesforce FAQ

how to check if workflow rule is working salesforce

by Anika Goldner MD Published 2 years ago Updated 2 years ago
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The best way to test workflow rules is to create/update records as per conditions specified in the workflow. Always test for both positive and negative scenarios. October 24, 2020

How to debug workflow rules in Salesforce?
  1. Go to Setup –> Monitor –> Log –> Debug logs.
  2. Click “New” button and add your name to get the debug logs.
  3. Create or update the record to meet the workflow criteria.
  4. Open the log and view its workflow log.
Mar 4, 2014

Full Answer

How to create a workflow in Salesforce?

How to create Workflow Rules in Salesforce?

  • Select the preferred tool to run the workflow rule
  • Click Next
  • Now, name the rule and define a description
  • Finally set the Evaluation Criteria

How to configure Salesforce workflow rule evaluate criteria?

Workflow Rule Examples

  • Follow Up Before a Contract Expires. ...
  • Follow Up When a Platinum Contract Case Closes. ...
  • Assign Credit Check for a New Customer. ...
  • Notify Account Owner About New, High-Priority Cases. ...
  • Set a Default Entitlement for Each New Case. ...
  • Update Shipment Status If Shipment Is Delayed. ...
  • Automatically Activate New Users. ...
  • Notify Sales VP About Cases Filed for Top Accounts. ...

More items...

How to set up Validation rule in Salesforce?

How to Set up Validation Rule in Salesforce

  • Video Demonstration. This video demonstrates putting in validation within a custom module called Purchase Order. ...
  • More Examples of Validations. Below are certain validations which make sense for companies in certain cases. ...
  • Conclusion. Validation rule is a great way to implement business checks without putting in a single line of code.

How to create sharing rules in Salesforce?

  • From Setup, enter Sharing Settings in the Quick Find box and select Sharing Settings.
  • Choose Position from the Manage sharing settings for: dropdown.
  • In the Position Sharing Rules section, click New, and then complete the rule details. ...
  • Click Save, and then click OK on the confirmation message.

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How do you check if workflow rule is triggered or not Salesforce?

One thing you could do is go to Setup->Monitoring->Debug Logs and turn on a debug log, then do whatever it is you need to do to make that workflow fire. You'll get a trace of what went on, and whether the workflow criteria matched, and whether it sent the email or not.

How do I check my workflow status in Salesforce?

From Setup, enter Time-Based Workflow in the Quick Find box, then select Time-Based Workflow. Click Search to view all pending actions for any active workflow rules, or set the filter criteria and click Search to view only the pending actions that match the criteria.

How do I test a workflow rule in Salesforce?

The best way to test workflow rules is to create/update records as per conditions specified in the workflow. Always test for both positive and negative scenarios.

How do you troubleshoot a workflow?

Errors can either be caused by how the workflow is set up or by issues with the enrolled records:To fix errors associated with a workflow, click Edit in the upper right to access the workflow editor.To fix errors associated with a record, click the Name of the record to access the object record.

How do you know if a workflow is triggered?

Go to transaction SWEL and check if an event is created. If not, check in transaction SWELS if the event log is activated. - If you see an event but no workflow is triggered, proceed with step 3. - If you see an event and a workflow is triggered, but the status of the triggering shows an error, proceed with step 3.

How do I troubleshoot a workflow in Salesforce?

You can use Debug Logs to troubleshoot Workflow Rules....Click the Gear icon then Setup | Platform Tools | Environments | Logs | Debug Logs | New.On the lookup field, search for the user who is performing the action.Reproduce the action in question (create or edit a record to trigger the workflow).More items...

How do you test a workflow outbound message in Salesforce?

Testing Outbound Message in SalesforceCreate bucket in Runscope. It will create a key for bucket created, such as: qzmf6xszmqqb. ... Setup Outbound Message. Navigate to Setup | Create | Workflow & Approvals | Outbound Messages. ... Setup Workflow or Approval Process. ... Test.

Where can I find workflow rules in Salesforce?

In order to get started with the process, type in “Workflow” in the “Quick Find”, select the “Workflow Rules” under “Process Automation”, and press the “New Rule” button in the center of the page. In the “Object” field select “Opportunity” from the dropdown list and press “Next”.

What happens when a workflow is re evaluated?

The reevaluated workflow rule's immediate actions cause the record to no longer meet the workflow rule criteria. An Apex after trigger that is executed as a result of a workflow or approvals action causes the record to no longer meet the workflow rule criteria.

How do I debug a workflow rule in Salesforce?

How to debug workflow rules in Salesforce?Go to Setup –> Monitor –> Log –> Debug logs.Click “New” button and add your name to get the debug logs.Create or update the record to meet the workflow criteria.Open the log and view its workflow log.

What is workflow error?

Errors for Workflows might be raised, for example, by failed HTTP requests, functions, connectors, or generated by your own workflow code. You can raise custom errors using the raise syntax. You can catch errors using a try/except block.

Is it possible to call another workflow from current workflow?

Yes this can be possible to call another workflow and close the current workflow.

Follow Up When a Platinum Contract Case Closes

This example assumes that a Contract Type custom picklist is used to identify the contract level on cases and that the picklist contains the Platinum value.

Assign Credit Check for a New Customer

This example assumes that a New Customer custom field is on opportunities.

Notify Account Owner About New, High-Priority Cases

This example assumes that a Service Level Agreement custom picklist called SLA identifies the agreement level on accounts and contains the Platinum value.

Set a Default Entitlement for Each New Case

This example assumes that an active, autolaunched flow looks up the relevant entitlement based on the account, asset, or contact associated with the new case and updates the case with the entitlement name.

Notify Sales VP About Cases Filed for Top Accounts

This workflow rule is for sales VP who want to know about cases filed for top accounts. Top accounts are determined by size and revenue.

Set Default Opportunity Name

The opportunity naming convention for some companies is Account Name: Opportunity Name. To automate the default name of each opportunity in your org, create the following workflow rule.

Set Target Resolution Date for Cases

This example sets a case resolution date based on the value of a field on the associated account. It uses a custom picklist field on accounts called Support Level, which has three values: Basic, Standard, and Premium. It also has a custom date field on cases called Target Resolution Date.

What is work process in Salesforce?

Work process in Salesforce is essentially a holder or business rationale motor that computerized certain activities dependent on specific rules. On the off chance that the measures are met, the activities get executed. At the point when they are not met, records will get spared however no activity will get executed.

What is a 10 day action in Salesforce?

Actions that get executed after a specific term of time, for example, 10 days, before a record's nearby date. After this time span, the work process administrators in Salesforce will reexamine the record just to ensure that the standard models are met. On the off chance that the record meets the standards, the adjusted activities will be executed.

What happens after a record meets the measures?

Actions happen after a record meets the measures. Once more, what the then articulation does in the event that/at that point condition is the thing that an activity implies in the work process.

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