Navigate the Support Page On the Salesforce Help Contact Support page, you can visit your existing cases from My Cases (1), update your Profile Settings under the Org Setting dropdown menu (2), confirm your success level (3), and finally create a case (4). Let’s go over each of these.
Full Answer
What is the best LMS for Salesforce?
- Moodle is an open-source LMS platform, and you don’t have to pay anything, which is the best thing about it.
- Plugins are what makes this LMS platform so unique; Moodle is a modular LMS that utilizes plugins. ...
- Moodle Mobile has a dedicated mobile app that is accessible for teachers and students. ...
What are the levels in Salesforce?
- Senior Level
- 4-5 years (implementing complex security models in Salesforce) + 2-3 years (Salesforce experience)
- No Prerequisites
- 400
How much is Salesforce per month?
Salesforce Service Cloud Pricing
- Essentials Edition: $25/user/month billed annually. All-in-one sales and support app
- Professional: $75/user/month. Complete service CRM for any team size
- Enterprise: $150/user/month. Customizable CRM for comprehensive service
- Unlimited: $300/user/month. Unlimited CRM power
What are the product management levels at Salesforce?
You have a bias for action and can break down complex problems into steps that drive product development at Salesforce speed.This role will require overlap of local business hours and business hours at salesforce’s other delivery hubs located in the US and India .
What is Salesforce support?
(800) 667-6389Salesforce / Customer service
What is a Salesforce support specialist?
The goal of this position is to serve as a key player for support of the end user in their day to day tasks as they relate to Salesforce.com as well as support and maintain databases in Concierge Marketing efforts.
How do I access support cases in Salesforce?
Create a Support CaseLog in to Salesforce, then go to the Help and Training page.At the bottom of the page, click Contact Support.Click Create a Case.Select your support topic, category, and issue. ... See if there's an existing topic that relates to your issue.More items...
What is Salesforce success plans?
Success Plans helps customers get the right level of support, guidance, and expertise for their business. Many of our customers work with Professional Services on a project while they have a Success Plan in place.
What is the role of a support specialist?
A support specialist is responsible for assisting technical and administrative support, depending on the business need. Support specialists must have extensive knowledge of the services of the organization they work for to assist customers with their inquiries and resolve complaints efficiently.
What is a support expert?
Support specialists, also known as technical support specialists, provide technical support to organizations by managing, maintaining, and troubleshooting their IT systems.
How do I check my case status in Salesforce?
1:462:59How to check case status / create a support ticket in Trailhead with ...YouTubeStart of suggested clipEnd of suggested clipAnd again if you want to check the status of status of your or tickets you could you could go toMoreAnd again if you want to check the status of status of your or tickets you could you could go to this url here. Which is sfdc dot co slash view cases and then.
How do I connect to Salesforce support?
Salesforce Customer Support is here to help you get the most out of your Salesforce investment!...Start an Online Chat with SupportLog in to Salesforce Help.Click Contact Support.Click Live Chat.
How do I raise a case to a Salesforce support team?
Required EditionsLog in to Salesforce, then go to the Help and Training page.At the bottom of the page, click Contact Support.Click Create a Case.Select your support topic, category, and issue. ... See if there's an existing topic that relates to your issue.More items...
Where will Salesforce be in 5 years?
Based on our forecasts, a long-term increase is expected, the "CRM" stock price prognosis for 2027-06-25 is 341.795 USD. With a 5-year investment, the revenue is expected to be around +88.51%. Your current $100 investment may be up to $188.51 in 2027. Get It Now!
What is CSG support in Salesforce?
In the Customer Success Group (CSG), our trusted experts and high-value services secure customer success by accelerating adoption, engagement, and growth for customers of all sizes, in collaboration with sales, technology & products, and our partner community.
What is signature support Salesforce?
Signature Support, a feature of the Signature Success Plan, is your on-call SWAT team that keeps your system online. With Signature Support, you get a designated team of experts that knows your Salesforce setup and proactively monitors your system for possible disruptions.
Help Is On the Way
We want you to be successful. That’s why we’ve highlighted so many resources within the Trailblazer Community. But sometimes you might encounter a roadblock that requires a different kind of support. Let’s review what options you have to troubleshoot issues, and then contact support, if needed.
Navigate the Support Page
On the Salesforce Help Contact Support page, you can visit your existing cases from My Cases (1), update your Profile Settings under the Org Setting dropdown menu (2), confirm your success level (3), and finally create a case (4).
Profile Settings
From the Org Setting dropdown select Profile Settings. Review the information on this page to ensure support can easily contact you. You can also establish your preferences for receiving communications from Salesforce (product announcements, service notifications, and marketing communications).
Success Plan
It’s important to know your company’s success plan because it impacts your access to resources and support availability. Here is a breakdown of support expectations based on your plan.
Troubleshooting
Now that you are familiar with the navigation of the Support and Services page along with resources available based on your support level, let’s focus on troubleshooting steps. If you haven’t found an answer in documentation or the Trailblazer community, visit the Known Issues page to see if the same issue has already been reported.
Create a Case
If your issue is not logged in Known Issues and there are no system issues, it’s time to contact Salesforce support. Please note, we're going to show you the steps to create a case with Salesforce support, so only follow along in Marketing Cloud if you have an active issue.
Severity and Resolution Expectations
When you log a ticket, it’s important to understand the severity and business impact. Let’s review a guide to severity. Depending on your support plan (again, chat with your account executive or admin if you don’t know), you can expect certain service level agreements (SLAs) for your logged tickets.
What is technical support?
Technical support is a service that supports users of technology products or services. Technical support is also known as IT support, help desk, or service desk. In contrast to traditional training, technical support typically focuses on helping with a specific user problem or issue.
What is customer forum?
Customer forums allow users to crowdsource solutions, usually without input from company personnel.
Realistic Practice Exams
Get detailed explanations (including screenshots and links for reference) of every answer.
Comprehensive Study Guides
Brush up on your Salesforce training or kick off your learning if you don’t have on-the-job experience.
How to determine support level?
A support or resistance level is made after it has rejected attempts to exceed them. These levels can be static and or dynamic depending on the indicators used to determine them as well as the time frame interval. Here are a few important things to keep in mind: 1 The strength of a support or resistance is increased when there are multiple indicators that overlap near the same levels. 2 The more times a support or resistance level is hit, the stronger that level becomes ingrained in the market. 3 Even more conviction is gained when volume rises at the support or resistance levels. 4 The wider the time frame of the chart, the more significant the support and resistance levels can be.
What is a support level?
A support level is a price level that a stock can’t seem to fall under due to the oversupply of buyers. A resistance level is a price level that a stock fails to rise through, due to the oversupply of sellers. Eventually, when a resistance level does break, it will often turn into a support level. When a support level eventually breaks, it can turn ...
What is pivot point?
Pivot points are static support and resistance levels. They are derived from a formula based on the prior session’s open, high, low, close prices. The actual pivot point can be calculated with this formula:
What are the two types of support and resistance?
The two types of support and resistance are static and dynamic. Static support and resistance price levels do not change regardless of the underlying price activity. Static levels are derived from specific price ratios or historical price formulas and remain in place for the duration of the session. Dynamic support and resistance levels are more ...
Why is it important to take a long trade near a support level?
Taking a long trade near a support level limits the initial risk on the entry since a stop-loss can be taken relatively cheaper than chasing at the resistance level hoping for a breakout. If the support level manages to break, this allows the seasoned trader to reverse the trade relatively quickly and cheaply.
How does strength increase?
The strength of a support or resistance is increased when there are multiple indicators that overlap near the same levels. The more times a support or resistance level is hit, the stronger that level becomes ingrained in the market. Even more conviction is gained when volume rises at the support or resistance levels.
What are psychological price levels?
Psychological price levels pertain to levels like $100, $50 and $10 and whole dollar marks. These are simple levels that tend to have a depth of stop orders associated with them. As prices gravitate to these levels, the urge to exit or enter reaches a fever point. Stocks that hit a whole dollar mark (I.E. $8, $10, $15, etc.) will usually trigger some types of stop orders resulting in a volume spike with price break or reversal. The larger the psychological price level, the more significant the reaction should be.
