Get Support from Salesforce
- Learning Objectives. Navigate the support pages on Help. Review known issues. Create a support case. Understand response...
- Help Is On the Way. We want you to be successful. That’s why we’ve highlighted so many resources within the Trailblazer...
- Navigate the Support Page. On the Salesforce Help Contact Support page, you can visit your...
- Resources.
...
Start an Online Chat with Support
- Log in to Salesforce Help.
- Click Contact Support.
- Click Live Chat.
How to contact Salesforce support?
Support for Additional Products
- Heroku and Commerce Cloud - Support for other Salesforce Products
- Salesforce Anywhere - How to Log a Support Case, Salesforce Anywhere (Quip)
- Slack - Support for Slack App
- Social Studio - Contact Social Studio customer support
How would you like to contact Salesforce?
How would you like to contact Salesforce? Request a call. Give us some info so the right person can get back to you. First name Enter your first name. Last name Enter your last name. Job title Please enter your title. Email Enter a valid email address. Phone Enter a valid phone ...
What is the customer service number for Salesforce?
Help and Support
- Increase the return on your investment in Salesforce with Success Plans. ...
- Collaborate with specialists, consultants and other certified experts. ...
- Get trained and certified at the source. ...
What does Salesforce support?
- Which verification methods satisfy the MFA requirement?
- Can users register multiple verification methods?
- Can we use email, SMS, or phone calls as MFA verification methods?
- What is Salesforce Authenticator?
- What are third-party TOTP authenticator apps?
- What is a security key?
- What are built-in authenticators?
See more
Does Salesforce have customer support?
Customer service team of SalesForce offers the following support channels: live chat, call center, social media support, forum support and self-service support.
How do I contact Salesforce?
This article covers how to contact Salesforce Customer Support for Sales Cloud, Service Cloud, Marketing Cloud, Pardot, Salesforce CPQ, Commerce Cloud (B2B and B2C), and DMP....AMER.Region or CountryToll Free Phone NumberAvailable LanguagesAMER1-800-667-6389EnglishCanada1-877-282-1987French, English
Does Salesforce have 24 hour support?
Service Cloud, Sales Cloud, Sales Analytics, and Service Analytics Support: Premier Support - Monday-Friday, 9AM - 6PM JST (24 hours a day, 7 days a week for Emergency Support)
How do I contact a Salesforce administrator?
Note: If unable to log a Case via the Help & Training link above, please contact Support via phone at 1-800-NO-SOFTWARE. After you have successfully logged in, you may set up your security question. Note: If a password reset from an admin is not working, it may be best to have them confirm the User record isn't frozen.
How do I chat with Salesforce support?
Start an Online Chat with SupportLog in to Salesforce Help.Click Contact Support.Click Live Chat.
Does Salesforce have live chat?
Salesforce Chat (formerly “Salesforce Live Agent”) is a native Salesforce tool that enables customer service teams to communicate in real-time with your website users.
How do I raise a support case in Salesforce?
Here are the new steps:Log in to Salesforce Help.Click Contact Support.Click Create a Case on the "Create a Case" tile.Select an "Inquiry Type" from the options available to you: ... Fill in the required Case fields.Add any Case Collaborators to allow people to follow Case progress.Click Create Case.
What does Salesforce support do?
Salesforce support and evolution services cover 24/7 system monitoring, user help desk, functionality upgrade, etc. As a Salesforce partner, ScienceSoft provides entire administration and development support of Salesforce solutions to ensure their stable performance and quick enhancement when needed.
How do I raise a complaint in Salesforce?
You can contact them using Phone number on Salesforce support or using Open a new Case. According to me there are no specific Email address where you can contact. The best way to contact is as open a case or you can contact them in Collaboration group in Salesforce.
Who is Salesforce admin?
Salesforce Administrators work with stakeholders to define system requirements and customize the platform. To put it simply, they enable users to get the most out of Salesforce technology. A Salesforce Admin best understands how to make the platform work for their company's goals.
How do I access my Salesforce admin?
In Salesforce Classic Click Setup. Enter Login Access Policies in the Quick Find box. Select Administrators Can Log in as Any User. Click Save.
What is administrative permission in Salesforce?
Admins have special permissions. For example, they can add user accounts and specify what people can see and do in Salesforce. Admins can create custom Salesforce objects, workflows, validation rules, reports, and more.
Increase the return on your investment in Salesforce with Success Plans
As a Salesforce customer, you automatically get the online support, tools, and training that comes with a Standard Success Plan. If you want additional services like 24/7 direct phone access, access to Accelerators (quick, focused work sessions), proprietary apps, on-demand admins and more, you can upgrade to a Premier Success Plan.
Collaborate with specialists, consultants and other certified experts
Reach your goals, amaze your customers, and transform your business with a wide range of Salesforce.com Advisory Services, including best-practice training, planning and strategic engagements, custom-built Salesforce solutions, and innovative experience design.
Get trained and certified at the source
Salesforce training and certification can help you expand your knowledge, realize your potential, and deliver an even higher return on your investment. And, as a Salesforce.org customer, you can access deep discounts on instructor-led training and certification.
Create and Manage Support Cases Online via Salesforce Help
For full steps and details to create and manage Support Cases online through Salesforce Help, see our “ Submit or update a Case with Salesforce Support ” article.
Japan
Japan Support is available in Japanese language only. For English Support call the APAC Support number +65 6302 5700.
How to Contact Salesforce Support
There are several ways you can reach out to Salesforce customer support and get immediate help. And the primary one is to get it via the Salesforce Help portal.
How to Call Salesforce Support in APAC Region
Japan Support is available in Japanese language only. For English Support call the APAC customer support number +65 6302 5700.
How to Call Salesforce Support in Japan
This contact option is available only to Premier and Signature customers with a Success Plan. To start a new Chat session, you need to follow these steps:
What Can You Do if the Salesforce Support Team is Out of Reach?
Despite the diversity of ways for getting Salesforce support and resolving issues, it leaves disgruntled customers behind. Customer service is a subject of hot debates on review platforms and, probably, the most frequently mentioned item on Salesforce pros and cons list.
Salesforce Support FAQ
Yes, Salesforce offers various support channels both self-serviced and managed. Among them are the Salesforce help portal, phone support, and online chat. If you need urgent Salesforce support and issue resolution you can reach out to a Salesforce consulting partner.
How to visit existing cases in Salesforce?
On the Salesforce Help Contact Support page, you can visit your existing cases from My Cases (1) , update your Profile Settings under the Org Setting dropdown menu (2), confirm your success level (3), and finally create a case (4).
What is a designated contact in Salesforce?
Designated contacts are users that have access to accelerators (remember, those are working sessions with Salesforce experts).
Why is it important to know your company's success plan?
Success Plan. It’s important to know your company’s success plan because it impacts your access to resources and support availability. Here is a breakdown of support expectations based on your plan. Online guidance, support, and training in Trailhead.
