Salesforce.com itself has no provision for encrypting outbound email. However, you can set up Email Relay, whereby Salesforce.com sends all outbound email through your own email server, and then you could probably do the encryption from your own server. Check out the docs on Email Relay
Full Answer
How do I manage master encryption keys in Salesforce?
You can archive, delete, and import your master encryption key. To enable master encryption key management, contact Salesforce. You can use encrypted fields in email templates but the value is always masked regardless of whether you have the View Encrypted Data permission.
Can I use encrypted fields in email templates?
You can use encrypted fields in email templates but the value is always masked regardless of whether you have the View Encrypted Data permission. If you have the View Encrypted Data permission and you grant login access to another user, the user can see encrypted fields in plain text.
How do I keep custom text fields private in Salesforce?
Restrict other Salesforce users from seeing custom text fields that you want to keep private. Only users with the View Encrypted Data permission can see data in encrypted custom text fields.
How do I log emails from Outlook to Salesforce?
The Outlook integration add-in is built on the Microsoft Office Add-In Framework. To log emails from Outlook to Salesforce (amongother end-user actions) within that framework, Salesforce is required to make calls to the Exchange server. In a typical Exchange on-premises setup, a firewall blocks access from the internet.
Can Salesforce receive encrypted email?
Secure Email is a Salesforce native app which enables you to send and receive encrypted emails inside Salesforce. It's all about security, encryption, and ease of use.
How do I send an encrypted email in Salesforce?
To Apply Encryption to email to case feed and activity history fields in Lightning:Click the gear icon in the upper left and select Setup.In quick find enter Platform Encryption.Select Encryption Policy.Select Encrypt Fields.Under the Email Message section mark needed fields for encryption and set encryption scheme.
How do I send an encrypted email to an external?
When composing a new e-mail message click the Options tab, then the drop down under Permission.In the drop down under Permission choose Encrypt Message.You should then see a MailTip above the From field that confirms that the message will be encrypted.Compose your message as normal and click Send when ready. OPTION 2.
How do I send an encrypted email and receive it?
Encrypt a single messageIn message that you are composing, click File > Properties.Click Security Settings, and then select the Encrypt message contents and attachments check box.Compose your message, and then click Send.
What is TLS in Salesforce?
Transaction Layer Security (TLS) encrypts the contents of an email during transmission. The sender and receiver can also use it to verify each other's identity. You can choose a TLS setting when sending email through Salesforce or through an email relay.
What is Salesforce shield?
Salesforce Shield is a trio of security tools that helps you build extra levels of trust, compliance, and governance right into your business-critical apps. It includes Shield Platform Encryption, Event Monitoring, and Field Audit Trail.
What happens when you encrypt an email?
Encrypted emails send from Outlook or Office 365 can only be read by the recipient that has the private key, preventing others from reading the content of the mail. It also can protect your email from being forwarded. If you have Office 365 then sending encrypted mail is really easy.
Does encrypting an email encrypt attachments?
Here's the crucial point: typical email encryption services don't actually encrypt your attachments—so they might not be as safe as you think. Without file-specific protection, tax documents, business spreadsheets and even personal photos can be stolen if your message is hijacked on the way to its destination.
How do you subject an encrypted email?
The "[secure]" subject line featureAllows you to encrypt an email by putting the word “secure” in square brackets anywhere in the subject line. Any capitalization will work. The subject line can contain other text as well. ... Will encrypt the email message, regardless of the Outlook version being used.
What is a disadvantage of always sending encrypted messages?
Encryption Disadvantages: The user would be unable to explore the encrypted file if the password or key got the loss. However, using simpler keys in data encryption makes the data insecure, and randomly, anyone can access it.
Why am I not receiving encrypted emails?
The secure message notification email may be blocked or quarantined by your anti-spam software. Please check your quarantine server or work with your local email administrator or internet service provider. The secure message notification email may have also been delivered to your “Junk” folder.
Is confidential mode the same as encrypted?
All in all, Confidential Mode has the potential to be useful for what it is, but it doesn't involve encryption or any sort of meaningful, higher-level privacy.
Example 1: Create Tasks for Contacts
The following is an example of how you can look up a contact based on the inbound email address and create a new task.
Example 2: Handle Unsubscribe Email
Companies that send marketing email to their customers and prospects need to provide a way to let the recipients unsubscribe. The following is an example of how an email service can process unsubscribe requests.
InboundEmail.Header Object
An InboundEmail object stores RFC 2822 email header information in an InboundEmail.Header object with the following fields.
InboundEmail.BinaryAttachment Object
An InboundEmail object stores binary attachments in an InboundEmail.BinaryAttachment object.
InboundEmail.TextAttachment Object
An InboundEmail object stores text attachments in an InboundEmail.TextAttachment object.
InboundEmailResult Object
The InboundEmailResult object is used to return the result of the email service. If this object is null, the result is assumed to be successful. The InboundEmailResult object has the following fields.
InboundEnvelope Object
The InboundEnvelope object stores the envelope information associated with the inbound email, and has the following fields.
Implementation Notes
Encrypted fields are encrypted with 128-bit master keys and use the Advanced Encryption Standard (AES) algorithm. You can archive, delete, and import your master encryption key. To enable master encryption key management, contact Salesforce.
Best Practices
Encrypted fields are editable regardless of whether the user has the View Encrypted Data permission. Use validation rules, field-level security settings, or page layout settings to prevent users from editing encrypted fields.
How long does Salesforce email keep?
When a new email account is connected, the Salesforce AWS servers download 6 months or 180 days into the past. From that point on,the servers use notification subscriptions from Gmail, Exchange, or Office 365 to trigger downloading new email messages. By default,email messages are retained for two years before being deleted. You can configure the retention period from 30 days up to 5 years.
Does Salesforce integrate with Outlook?
The integrations with Outlook and Gmail are available at no cost with Sales Cloud.
Does Salesforce have an inbox?
Starting with Inbox mobile for iOS version 8.6.0, Salesforce supports adding Inbox mobile for iOS to Microsoft Intune for Mobile ApplicationManagement (MAM) and Mobile Data Management (MDM). To add the Inbox mobile app to Intune and to ensure that your Salesforceorg is set up correctly, complete the following actions.
Can I remove a Salesforce license?
Salesforce admin can remove a Salesforce or Salesforce Inbox license for a specific user at any time. After the license is removed, whena user opens the app, the app logs out the user and deletes all data stored locally for that user.
