Slaesforce FAQ

how to have emails show up in salesforce

by Marietta Little Published 3 years ago Updated 2 years ago
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Steps To Set Up Email To Salesforce.

  • Login to your Salesforce account and click on Setup.
  • Search Email to salesforce and click on the Edit button.
  • Check the Active checkbox and click on save.

To track emails in Salesforce, you need to first enable Enhanced Email and Email Tracking. Once this is done, you'll be able to track emails that have been sent from Gmail, Salesforce, Email Relay, and Office 365. With Enhanced Email, emails in Salesforce are saved as EmailMessage records instead of Task records.May 16, 2022

Full Answer

What is Salesforce email and how do I enable it?

Once Salesforce Email is enabled, users can access the My Salesforce Email page to view their unique Salesforce email and customize their settings. When sending an email from an external email application, use Email to Salesforce to automatically associate that email with your leads, contacts, opportunities, and other specific Salesforce records.

Can exchange emails be used to record in Salesforce?

It can also be setup to manually select emails to record in Salesforce or to automate the logging of all inbound and outbound emails. Exchange integration also supports mobile devices, meaning that the emails you send out on the road from your phone can also be recorded in Salesforce.

What is ‘from’ email address in Salesforce?

Note:The ‘from’ email address will be the email address you set in your email settings. In the email settings, you set the sender name, the email address that will be used as the reply address for the email that is sent and also whether to bcc the reply address that you are using when emails are sent from Salesforce.

How do I assign an email to a Salesforce record?

From the My Unresolved Items page, you can manually assign the email to a record. Emails that are not yet assigned will also appear in your open task list. Login to your Salesforce account and click on Setup. Search Email to salesforce and click on the Edit button.

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How do I integrate email with Salesforce?

0:052:47Salesforce email integration - YouTubeYouTubeStart of suggested clipEnd of suggested clipI can link this email to a related Salesforce. Record like a contact account opportunity or even aMoreI can link this email to a related Salesforce. Record like a contact account opportunity or even a custom object.

How do I enable email in activity in Salesforce?

1. Click the gear icon. 2. Click Setup....Set access level to 'All email' in Salesforce Classic:Click Setup.In the Quick Find box, enter Deliverability.Select All email for access level under 'Access to Send Email (All Email Services.)'

How do I automatically sync emails in Salesforce?

You will need to connect your email account on the connections tab, and connect to Salesforce when prompted in the Sync pane. Next, use the Email tab at the top right to set up syncing. Select the email account where the emails to sync are located and choose the syncing options you desire.

How do I access emails in Salesforce?

Set Up Email to SalesforceFrom your personal settings, enter Email to Salesforce in the Quick Find box, then select My Email to Salesforce.Enter your own email address in My Acceptable Email Addresses . ... Under Email Associations, select options as needed.More items...

How do I add an email tab to a Salesforce activity?

First Open the Record under which object you want to add the Email Tab. Then Click on the Gear Icon. Select Edit Page. Now Click on the Activity Tab as Displayed on the Page.

How do I enable email in Salesforce lightning?

Send Email from a Record in Lightning ExperienceOpen the record from which you want to send the email.Click the Activity tab and then click Email. ... Write your email. ... Add attachments if you need to.To add multiple attachments from your computer, drag the files into the body of the email.Preview and send.

Why are my emails not syncing to Salesforce?

If your emails are not automatically syncing to Salesforce, please ensure that you've enabled Send to Salesforce. To enable this functionality in Gmail: Click the "Yesware" menu at the very top of Gmail and select "Preferences"

How do I sync Outlook with Salesforce?

Open your Salesforce Org. Search Outlook in quick find box and Select Outlook Integration and Sync. Then enable Outlook Integration and Lightning Sync button. Enable Use Enhanced Email with Outlook and Click Active and Notify Reps.

How do I merge Salesforce with Outlook?

2:054:04How To Integrate Salesforce With Outlook In 2021 - YouTubeYouTubeStart of suggested clipEnd of suggested clipLet's now discuss the process of salesforce. And outlook integration. Open your salesforce org clickMoreLet's now discuss the process of salesforce. And outlook integration. Open your salesforce org click on and select setup in the quick find box enter outlook and then proceed to select outlook

Where is my email to Salesforce page?

Open Salesforce and at the top of the page click on your name and select “My Settings”. On the left side of the screen, click on “Email”. Then select “My Email to Salesforce”. Your personalized Salesforce email address is the long email address that starts with “emailtosalesforce@”.

How do emails work in Salesforce?

If you configure Email to Salesforce to associate emails to matching leads or contacts, Salesforce searches the To and CC fields for the email addresses of your leads or contacts. If any leads or contacts are found, Salesforce saves the email to the Activity History related list on the appropriate record.

How does Salesforce make your email look professional?

Salesforce lets you customize your emails by adding a custom letterhead to them, and allows you to create email templates for specific types of communication .

How much time do sales reps spend on emails?

Sales reps spend up to 28% of their day sending and reading emails. For many of them it’s their second nature. If your company has just started using Salesforce, they might not be too happy about their new tools for contacting clients. And switching between two different applications is the opposite of productive. That’s why Salesforce lets you integrate your favorite email providers with your Salesforce organization.

What is organization wide email?

Another type of emails you can set up for your organization are organization-wide emails. They are common email aliases that your company uses (e.g. [email protected]). When enabled, users can select an organization-wide email address instead of selecting their own emails.

How to enable send list email?

By doing that, they should be able to select contacts or leads in the related list view section and click the Send List Email action.

How many leads can you select from a list view?

Remember that you can manually select up to 200 leads or contacts from a list view. Also, list email count against your org’s daily email send limit. It’s usually 5,000 emails sent per day, so be mindful of that.

Is Send List email an individual email?

It’s worth noting that each email sent with Send List Email is sent out as an individual email. You might be tempted to use this for marketing campaigns, but it’s recommended to use other tools for that, such as Pardot, Marketing Cloud or 3rd Party solutions available in the AppExchange. They will give you much more insights into the performance of your marketing campaigns, and will include the features that are enforced by law (e.g. a profile center where clients can unsubscribe to mailing lists).

Is the actual send time different from the scheduled time?

The actual send time may slightly differ from the scheduled time.

What can be synchronized in Salesforce?

Contacts, Events and Tasks can be synchronized and categories can be used to determine which records will synch. It can also be setup to manually select emails to record in Salesforce or to automate the logging of all inbound and outbound emails.

What does setting a reply email address mean?

Setting a reply email address means that it will go to that email address, and not to Salesforce. Workflows rules can be setup to send emails. Workflow emails work the same way as sending an email manually from a record, except that when defining the email alert, you can choose which from address to use.

Does Salesforce have a terminal server?

Each user determines what synchs individually. Salesforce for Outlook doesn’t support terminal servers, such as Citrix.

Does Salesforce support Citrix?

Salesforce for Outlook doesn’t support terminal servers, such as Citrix. Citrix Supported Outlook Integration. If you are in a Citrix environment, then you will need to look for an alternative to Saleforce for Outlook, as it isn’t supported.

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