Slaesforce FAQ

how to link outlook email to salesforce

by Wilson Friesen PhD Published 2 years ago Updated 2 years ago
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Steps to Integrate Outlook and Salesforce.

  • Open your Salesforce Org.
  • Click on Setup.
  • Search Outlook in quick find box and Select Outlook Integration and Sync. Then enable Outlook Integration and Lightning Sync button.
  • Enable Use Enhanced Email with Outlook and Click Active and Notify Reps.
  • Click on Edit button.
  • Click on Active and Advanced Email Security Settings Checkbox true and Click on Save button.
  • Click on Skip this Step.

Open your Salesforce Org. Search Outlook in quick find box and Select Outlook Integration and Sync. Then enable Outlook Integration and Lightning Sync button. Enable Use Enhanced Email with Outlook and Click Active and Notify Reps.Jun 12, 2020

Full Answer

How do I integrate Salesforce with Outlook?

Steps to Integrate Outlook and Salesforce

  1. Open your Salesforce Org. Search Outlook in quick find box and Select Outlook Integration and Sync. ...
  2. Now Again search Outlook in quick find box and Click on Outlook Configuration. Then Click on New Outlook Configuration button.
  3. Now Switch to Salesforce Classic. ...

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Does Salesforce integrate with Outlook?

Salesforce for Outlook. The integration with Outlook is not only about emails. You can synchronize Salesforce CRM with your Microsoft Outlook to: Automatically sync Contacts, Events, and Tasks between Salesforce and Outlook. Manually add Outlook emails to Contact, Accounts (Organizations), Opportunities (Donations), and Lead object.

How do I sync Salesforce with Outlook?

how do I sync outlook calendar with salesforce?

  • Login to Salesforce
  • Click your name at the top right corner
  • Click Setup
  • In the search box on the left search for outlook
  • You should then see "Salesforce for Outlook"
  • Click that
  • Click download

How to connect Salesforce CRM with Microsoft Outlook?

  • It puts all of your customer information in one place: Outlook.
  • It offers integrated tasks and reminders that you can associate with a contact, company or sales deal.
  • It lets you share customer information across the organization.
  • It’s relatively simple to use and available on mobile.

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How do I set up Outlook to integrate with Salesforce?

2:024:04How To Integrate Salesforce With Outlook In 2021 - YouTubeYouTubeStart of suggested clipEnd of suggested clipAnd email to salesforce enable the toggle. Button in use enhanced. Email with outlook. Click theMoreAnd email to salesforce enable the toggle. Button in use enhanced. Email with outlook. Click the active. And notify reps link click the edit. Button in email to salesforce.

How do I get my Outlook emails from Salesforce?

From your personal settings in Salesforce, search for Salesforce for Outlook. Then click View My Configuration. If Add Email is selected, the Add Email and Send and Add options appear in Outlook. Note If you don't see the Add Email and Send and Add options, ask your administrator to activate Email to Salesforce.

How do I connect my email to Salesforce?

To be able to use Email to Salesforce, start by configuring it....Set Up Email to SalesforceFrom your personal settings, enter Email to Salesforce in the Quick Find box, then select My Email to Salesforce.Enter your own email address in My Acceptable Email Addresses . ... Under Email Associations, select options as needed.More items...

How does Outlook work with Salesforce?

The Salesforce integration with Outlook is one of a suite of products that give sales reps the power to work from their email applications, while keeping Salesforce data up to date. The integration provides Salesforce data directly within Outlook, and the ability to log emails and events to Salesforce records.

How do I forward email from Outlook to Salesforce?

On Step 1, click where my name is in the To Box condition, then click Next. Click on redirect it to people or public group condition, then click the link afterward (this opens a new Outlook window). From the window, insert the Email-to-Case Service Address on the 'To' field, then click OK, then click Next.

How do I integrate with Outlook?

Add a connectorIn Outlook on the web, select. > Manage integrations > Connectors.Browse the list of connectors. When you find the one you want, select Add.Follow the instructions on the screen to set up the connector. (Not all connectors are integrated in the same way.

How do I receive emails in Salesforce?

Email to Salesforce lets users assign emails to leads, contacts, opportunities, and other specific records in Salesforce....Enable Email to Salesforce for Your UsersFrom Setup, enter Email to Salesforce in the Quick Find box, then select Email to Salesforce.Click Edit.Select Active.More items...

How do I get the Salesforce Outlook side panel?

Enable the Salesforce Side PanelFrom Setup, enter Outlook Configurations in the Quick Find box, then select Outlook Configurations.If you're modifying an existing Outlook configuration, click Edit next to the one that you want to modify. ... Select Side Panel .Save your changes.

How do I enable email services in Salesforce?

Go to Email Services in Your Org. Click New to define a new email service. Select the above apex class and add the email address from where to accept the request. Activate the service.

Is there a Salesforce plugin for Outlook?

To use the integration, each Outlook user needs the Salesforce add-in for Microsoft Outlook. How you get the add-in is up to your Salesforce admin and your IT department. After the add-in is installed, launch it in Outlook, connect your email account, and then manage the add-in like you do other Microsoft add-ins.

What is Outlook plugin for Salesforce?

Outlook Integration with Salesforce for Outlook Salesforce for Outlook, an application that you install, automatically syncs contacts, events, and tasks between Outlook and Salesforce. And most importantly, you can see Salesforce contacts and leads related to your Outlook emails.

Is Salesforce for Outlook still supported?

Salesforce for Outlook is retiring in June 2023. We recommend that as a long-term plan, Salesforce administrators move users to our next-generation replacement products, Outlook Integration and Einstein Activity Capture.

Why integrate Salesforce with Outlook?

For example, using Outlook, salespeople can send emails to communicate with potential clients, store client data, and make appointments.

How to install Salesforce on Google Chrome?

To install Salesforce for Gmail, all you need to do is add the Revenue Grid for Salesforce Extension to your Google Chrome. Sign in to Gmail and grant Revenue Grid permission to work with your Gmail and Google Calendar data. Then, authorize the Revenue Grid Chrome Extension to access your Salesforce data.

When will Salesforce stop serving users?

The application will stop serving existing users starting in June 2021 and ending with full retirement in June 2023. You won’t be able to receive adequate support from Salesforce teams, which means whenever you have an issue with Salesforce for Outlook, you have to figure it out yourself.

Can you use Salesforce with Outlook?

You can use the Salesforce for Outlook application developed by Salesforce to do that. Other popular ways are using Salesforce Outlook integrations like Revenue Grid. Each way is good in its own right. That said, connecting Salesforce to Outlook requires some time and a certain level of technical knowledge.

Does Salesforce require Outlook 2013?

Even though Salesforce encourages users to switch to Lighting for Outlook (also called Salesforce Outlook Integration) after the application retires, Lighting for Outlook requires at least Outlook 2013 for Windows.

What happens if there are no matching contacts in Salesforce?

If there are no matching Contacts or Leads in Salesforce, the Record To section will not display any suggestions. Warning: Salesforce does not allow users to take action on Contacts and Leads at the same time. Try selecting only Contacts or only Leads and record the email.

How to record linkpoint connect?

Tip: There are four other ways to access the Record window for LinkPoint Connect. Right click an email in the inbox and select Record to Salesforce from the menu. Within an inbound email, click the Record to Salesforce button. Within an outbound email, click the Send and Record button. Select an inbound email and click the Quick Record ...

Can you have more than one record type in Salesforce?

Tip: Salesforce does not allow users to take action on more than one related record type at the same time. Try selecting only one record type to record the email. Enter text in the search field and click Go to search for additional records.

Can you record emails in Salesforce?

LinkPoint Connect users are able to record emails to Salesforce without the hassle of copying and pasting data between systems. Users can leverage a variety of options to select where to record emails and access supporting functions designed to make them more productive in Outlook. In this section, you will learn how to record emails to Salesforce from Outlook.

A Step-By-Step Guide To Email To Salesforce

If you are looking for an effective way to link external email in Outlook or Gmail to Salesforce record, then you have come to the right place. In this blog, we will show how to quickly step up the email to the Salesforce feature and get the email reply in Salesforce under the same contact form you’ve sent the email.

Email To Salesforce Process

When sending an email from an external email application, use Email to Salesforce to automatically associate that email with your leads, contacts, opportunities, and other specific Salesforce records. When composing, forwarding, or replying to an email, type the custom email address into Salesforce in the BCC field (or any other recipient field).

Steps To Set Up Email To Salesforce

Click on the save button and copy the email address highlighted in the screenshot below.

Considerations For Using Email To Salesforce

The maximum no. of email addresses that Email to Salesforce can match is 50. Email to Salesforce processes only the first 50 unique addresses in the email if the combined number of addresses in the To and CC fields exceeds the limit.

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