Slaesforce FAQ

how to log outlook emails to salesforce on iphone

by Mr. Kurtis Emmerich Published 2 years ago Updated 2 years ago
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Exchange or Office 365 If you use Exchange or Microsoft, you simply need to go to the Contacts interface in your iPhone and ensure the Salesforce_Sync group is set to visible. Then you will see all of your Salesforce Contacts that Lightning Sync has synced over from Salesforce to Exchange, also in your iPhone.

Part of a video titled How to integrate Salesforce with Outlook for iOS on iPhone or ...
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Full Answer

How do I send an email from Outlook to Salesforce?

From your personal settings, enter My Email to Salesforce in the Quick Find box, then select My Email to Salesforce. In Outlook, either Select an email from your Inbox or Create a new email. You can also add an Outlook email and its attachments to multiple Salesforce records.

What is Salesforce for Outlook?

Salesforce for Outlook, a Microsoft®Outlook integration application that you install, syncs contacts, events, and tasks between Outlook and Salesforce.

How do I Sync my Salesforce data with Outlook?

1. Select items you want to sync. You can select multiple items when you press CTRL while clicking the items. 2. Right-click a selected item, then select Categorize > Sync with Salesforce . The items will sync automatically during the next sync cycle. Working with Salesforce Records Directly in Outlook

How do I log in to Salesforce without IP restrictions?

Salesforce automatically sends you an activation email that you can use to log in. Doing so lets you connect without IP restrictions from anywhere. 6. Click Next , and review the sync directions set up by your administrator.

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Can we link Salesforce to Outlook on Mobile?

An easy to use full featured integration between Outlook Mail, Calendar and Salesforce. Integrate your Outlook Mail, Calendar and SalesForce.com CRM in one easy step with virtually nothing to install. Now with full mobile support for the Outlook app on iOS and Android!

How do I link my Outlook email to Salesforce?

Open your Salesforce Org. Search Outlook in quick find box and Select Outlook Integration and Sync. Then enable Outlook Integration and Lightning Sync button. Enable Use Enhanced Email with Outlook and Click Active and Notify Reps.

Can you sync Outlook with Salesforce?

Salesforce for Outlook syncs your items based on your system activity. Events and tasks sync automatically every ten minutes; contacts sync automatically every hour. If, however, Salesforce for Outlook detects keyboard or mouse inactivity for 30 minutes, the sync frequency for events and tasks changes to 30 minutes.

How do I sync my Outlook email to my iPhone app?

How to sync your Outlook.com e-mail with iOSHead to Settings > Mail, Contacts, Calendars > Add Account > Hotmail. In the e-mail field, enter your full outlook.com address, like [email protected]. ... Hit "Next" and finally, select the various items you want synced with your iOS device.

How do I connect my email to Salesforce?

To be able to use Email to Salesforce, start by configuring it....Set Up Email to SalesforceFrom your personal settings, enter Email to Salesforce in the Quick Find box, then select My Email to Salesforce.Enter your own email address in My Acceptable Email Addresses . ... Under Email Associations, select options as needed.More items...

How do I enable Salesforce in Outlook?

Take the following steps to enable the Salesforce for Outlook Add-In in Microsoft Outlook 2010/2013/2016:Click File | Options | Add-Ins.Click the Manage drop-down menu and select Disabled Items and click on Go...If the Salesforce add in is listed, select it and click Enable.More items...

What is Outlook integration in Salesforce?

The Salesforce integration with Outlook is one of a suite of products that give sales reps the power to work from their email applications, while keeping Salesforce data up to date. The integration provides Salesforce data directly within Outlook, and the ability to log emails and events to Salesforce records.

What is Outlook plugin for Salesforce?

Outlook Integration with Salesforce for Outlook Salesforce for Outlook, an application that you install, automatically syncs contacts, events, and tasks between Outlook and Salesforce. And most importantly, you can see Salesforce contacts and leads related to your Outlook emails.

What is Salesforce Lightning for Outlook?

Lightning for Outlook can link emails to Contacts, Leads, Accounts, Opportunities, and Cases. It can also relate Events to records within Salesforce, however if you're looking for a more automated sync of Events, you'll need to look into Lightning Sync.

Why is my Outlook email not syncing with my iPhone?

On iOS, you must make sure that you've enabled Background App Refresh for Outlook. If not, the app may fail to update your emails, contacts, or calendars properly while running in the background. Go to Settings > Outlook and turn on the switch next to Background App Refresh, if disabled.

Why is my Outlook not syncing on my iPhone?

Reset Your Account. If your Outlook contacts not syncing with iPhone Outlook app, you can try to reset your account. Go to Outlook app > Tap Settings > Select the account that is not syncing > Tap Reset Account.

Why can't I log into my Outlook account on my iPhone?

Generally speaking, there are several possible reasons for this problem. A poor network connection may prevent you from signing into outlook on your iPhone or iPad. Outlook account is not authenticated to add to iOS email. Enter the wrong outlook account password, and email address.

11 Jul How to get Salesforce Contacts into your iPhone with Lightning Sync

I have had numerous people ask me how to access their Salesforce Contacts on there iPhone. This post will show you how. If you are using a Microsoft Exchange or Office 365 for your email then it will be really easy. If you’re using Gmail, then it will take a few more steps.

Exchange or Office 365

If you use Exchange or Microsoft, you simply need to go to the Contacts interface in your iPhone and ensure the Salesforce_Sync group is set to visible. Then you will see all of your Salesforce Contacts that Lightning Sync has synced over from Salesforce to Exchange, also in your iPhone.

GSuite (a.ka. Google)

Google is a bit tougher. First, you need to navigate to your Contacts while in Gmail on a computer. Select the ‘Salesforce Sync’ Contact Group (this Contact Group should have automatically been created when you installed Lightning Sync), from the Contact Groups menu on the left side of the page.

How to log into Salesforce email?

Logging an Inbound Email to Salesforce 1 Open the email you'd like to log to Salesforce 2 Open your Groove add-in if it is not already open, and click Log to Salesforce 3 You will get a confirmation showing you that the email is "Logged to Salesforce" if Groove found relevant records to log to. If not, you will see an error message describing with the email failed to log.

What does it mean when Salesforce says "checked and grayed out"?

This means that all inbound and outbound emails will get automatically logged to Salesforce and related to the correct lead, contact, account, and opportunity. If it checked but not grayed out, you have A uto-log only outbound emails enabled.

How to get email ID?

To obtain the Message ID of an email, open the email in your Sent folder, open the Groove add-in, click the Settings icon in the bottom right, scroll down in the Settings, and double click the Message ID in the bottom left of the Settings to copy it to your clipboard:

How to open groove in Outlook?

Users on Outlook web: Open Groove by clicking the Groove icon in your Message Surface. If it's not there, you can open it by clicking the 3 dots and selecting Open Groove. 4b. Users on Outlook desktop: Open Groove by clicking Open Groove in the Top Ribbon. 5.

Where is the send with groove taskpane in Outlook?

Outlook web users can click Send with Groove in the Groove taskpane on the right hand side, or within the shortcuts menu in the Message Surface. Outlook desktop users can click Send with Groove in the Groove taskpane on the right hand side , or within the shortcuts in the Top Ribbon.

Can you log emails to Salesforce without lifting a finger?

With Groove, you can log all of your emails to prospects and clients to Salesforce without lifting a finger. This way you can ensure that all the most important conversations with prospects and clients are logged for your and your team's visibility going forward.

Can you manually log emails in Salesforce?

If you have Auto-log all emails turned on in your settings, any inbound email that is related to a Salesforce record will be automatically logged for you. If you do not have Auto-log all emails on or if an inbound email is not already related to a Salesforce record, you can manually log these emails to Salesforce.

Set up a Microsoft 365, Exchange, or Outlook.com email in the iOS Mail app

Go to your iPhone or iPad's Settings > scroll down and tap Accounts & Passwords > Add Account.

Having trouble? We can help

If you still need help setting up email on your iOS device, tell us about your question in detail using the comment box below so we can address it in the future.

What is the side panel in Salesforce?

The side panel confirms the Salesforce records to which you added your email. In case you are sending a new email, add it to the Salesforce records after you click Send. Add the attachment separately based on how you are set up to utilize the side panel. After you add an email to Salesforce if you notice the attachment section appearing after you, ...

Can you add Outlook email to Salesforce?

You can also add an Outlook email and its attachments to multiple Salesforce records. In the side panel, click Salesforce Side Panel Add Email Icon for the contact, account, case, opportunity, or lead to which you want to add the email. The side panel confirms the Salesforce records to which you added your email.

Sync Salesforce Contacts with iPhone

First of all, you need to export contacts from your Salesforce account and below is how to do that:

Wrapping Things Up!

How to sync Salesforce Contacts to my iPhone is still a big issue among users because both of these platforms are different and use different file types to save the contact information. In order to resolve this issue, we have come up with this detailed guide. Here we have disclosed a step-by-step solution to sync Salesforce Contacts with iPhone.

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