To reset a user’s MFA verification, from the admin console go to Site Members > Enabled Members and select the user. Click Reset Verification and the user will need to re-enroll the next time they enroll. Once users are enabled for MFA, they will enroll in one of the listed verification methods.
Full Answer
How do I remove/reset MFA for a user?
Click "Disconnect" for each of the authentication methods that need to be removed/reset. If the user no longer has any form of MFA tied to their account, they will be prompted to set it up the next time that they sign into Salesforce.
Does MFA apply to all users in Salesforce?
Yes, the MFA requirement applies to all users who access a Salesforce product’s user interface, whether by logging in directly or via SSO. If your Salesforce products are integrated with SSO, ensure that MFA is enabled for all your Salesforce users. For example, you can use your SSO provider’s MFA service.
How does multi-factor authentication (MFA) work?
Multi-factor authentication (MFA) is now automatically enabled for all applicable Marketing Cloud tenants created before the August 2020 release. With this change, the login process invites users to register a verification method and receive MFA challenges.
How does Salesforce Lightning login meet the MFA standard?
Lightning Login meets the MFA standard by requiring two authentication factors: Salesforce Authenticator (something a user has) and a PIN or biometric scan on their mobile device (something the user is). See Enable Lightning Logins for Password-Free Logins in Salesforce Help for more information.
How do I reset my Salesforce MFA?
Log in as an administrator. From Setup, enter Users in the Quick Find box, then select Users. Click User's name. On User's user detail page, click Disconnect next to App Registration: Salesforce Authenticator.
How do I reset my MFA authenticator?
Use the DashboardGo to Dashboard > Users Management > Users.Click on the user whose MFA you want to reset.Click on the Actions button on the top right of the screen.Select Reset Multi-factor from the dropdown. ... Click Yes, reset it to reset the user's MFA.
How do I change my MFA device in Salesforce?
If you're disconnecting an account to switch to a new device, follow the steps to back up your Connected Accounts before proceeding.Begin in a web browser, in your Salesforce account. ... Find App Registration: Salesforce Authenticator, and click Disconnect.Open the Salesforce Authenticator app on your mobile device.More items...
What happens when you reset MFA?
Reset Password resets the user's password and assigns a temporary password that must be changed on the next sign-in. Require Re-register MFA makes it so that when the user signs in next time, they're requested to set up a new MFA authentication method.
How do I re-register my MFA?
This is a good first step when troubleshooting Multi-Factor Authentication end user issues.Sign in to the Azure portal.On the left, select Azure Active Directory > Users > All Users.Choose the user you wish to perform an action on and select Authentication Methods.Click Require re-register MFA and save.
How do I delete my MFA account?
Steps to delete an MFA sign-in method:Sign in to your ID.me Account.Select the "Sign in & Security" tab.You will then see all of the "MFA Sign in Methods" that you have set up for your account. ... Locate the "MFA Sign-in Method" you'd like to delete and select the trash can icon "🗑️."Select Delete to finish.
How do I reconnect my Salesforce Authenticator app?
From your personal settings, in the Quick Find box, enter Advanced User Details , then select Advanced User Details. No results? In the Quick Find box, enter Personal Information , then select Personal Information. Find App Registration: Salesforce Authenticator, and click Connect.
How do you're add an account in Salesforce Authenticator?
Back Up Your Connected Accounts in the Salesforce Authenticator Mobile AppTap the Notifications icon ( ) in the upper right corner, then tap Enable Backups.If you don't see a notification, tap the Settings icon ( ) in the upper left corner, then tap Back up accounts.
Can I have Salesforce Authenticator on two devices?
Can I set up Salesforce Authenticator on multiple devices? You can register Salesforce Authenticator on multiple devices. However, please note that the push notification feature will only work on one device at a time.
How do you reset authentication?
To reset a user's 2FA:Log in to the Dashboard as a Superuser or Agent Key user.Go to Settings > Users > User Accounts.Right-click the target user and select Two Factor Authentication > Reset 2FA. ... In the confirmation dialog, click Reset 2FA.Click Save to apply.
What is Salesforce MFA?
Salesforce offers simple, innovative MFA solutions that provide a balance between strong security and user convenience. Salesforce products support several types of strong verification methods to satisfy your business and user requirements.
What is MFA verification?
MFA requires a user to validate their identity with two or more forms of evidence — or factors — when they log in. One factor is something the user knows, such as their username and password combination. Other factors are verification methods that the user has in their possession.
Why is multifactor authentication important?
Multi-factor authentication (or MFA) adds an extra layer of protection against threats like phishing attacks, increasing security for your business and your customers.
What is Salesforce security key?
Security keys are a great solution if mobile devices aren’t an option for your users. Salesforce supports USB, Lightning, and NFC keys that support the WebAuthn or U2F standards, including Yubico’s YubiKeyTM and Google’s TitanTM Security Key.
Can a bad actor gain access to a strong verification method?
While there’s a risk that a password may be compromised, it’s highly unlikely that a bad actor can also gain access to a strong verification method like a security key or authentication app.
MFA Essentials
MFA is an effective way to increase protection for user accounts against common threats like phishing attacks, credential stuffing, and account takeovers. It adds another layer of security to your login process by requiring users to enter two or more pieces of evidence — or factors — to prove they’re who they say they are.
Requirement to Enable MFA
Beginning February 1, 2022, Salesforce will require customers to use MFA in order to access Salesforce products. All internal users who log in to Salesforce products (including partner solutions) through the user interface must use MFA for every login.
Scope of the MFA Requirement
Customers can satisfy the MFA requirement by enabling MFA for all internal users who log in to Salesforce products (including partner solutions) through the user interface. See the following tables for full details about how user types, login types, and environments are affected by the requirement.
MFA for SSO Logins to Salesforce Products
On its own, SSO doesn’t satisfy the MFA requirement. With a well-implemented SSO strategy, you can reduce some of the risks associated with weak or reused passwords, and make it easier for your users to log in to frequently used applications.
Verification Methods for MFA
Let’s start with verification methods that don’t satisfy the requirement, whether you’re using your SSO identity provider’s MFA services or Salesforce’s MFA for direct logins.
MFA User Experience
After MFA is enabled for user interface logins, each user must have at least one registered verification method before they can log in. The registration process connects a method to the user's Salesforce account. Users can register methods at any time.
Roll Out MFA
We have several cross-product resources to help you learn how to prepare for and roll out MFA, including:
