What you need to do now is to add a field to your New Task, New Event and Log a Call activities. It should be a single select picklist. You can call the field “Type”, but a better label might be KPI or Leading Indicator. This then will be completely obvious to your sales users what they need to track.
What is Salesforce meetings?
Salesforce Meetings is a new video meeting management system that lays atop your preferred video call provider (Zoom, Google Hangouts). It provides an interface that gives salespeople useful data stored in Salesforce to lead impactful calls and build stronger relationships with customers.
How do I put together a Salesforce activity report?
So far so good, right? Ok, so now it’s time to put together a report your Sales Leaders will love. Pretty straightforward stuff actually. Create a New Report using the Activities Report Type. Go with the top option, Tasks and Events. Remember, Log a Call and New Task are both “Tasks” to Salesforce.
How do I track my sales activity around a deal?
In addition to tracking information specific to each deal using the fields outlined above, you’ll also want to track your activity around those deals. Using Salesforce’s Activity Tracking, you can log your calls and emails and set up tasks and reminders for yourself so you can keep yourself on target and make sure nothing slips through the cracks.
How do I track my open tasks and events in Salesforce?
You’ll be able to see your open tasks and events on your Salesforce homepage as soon as you log in. There are also a number of third party apps that can help with activity tracking. We really like CirrusInsight and iHance Absolute Automation.
Can Salesforce track meetings?
You can track, create, and update your own and others' meetings and invitation responses in different locations in Salesforce. Salesforce displays events in activities list views and calendar views; Chatter feeds; and records that events are related to, such as contacts and accounts.
How do I track sales in Salesforce?
Salesforce track sales Performance by: Use the performance chart on the Home page in Lightning Experience to track your sales performance or the performance of your sales team against a customizable sales goal. The performance chart displays data based on your sales team's opportunities if you have an associated team.
How do I log a meeting in Salesforce?
How to create a 'Log a Meeting' button in Salesforce LighteningNavigate to Setup > App Setup > Customise > Activities > Event Buttons and Links.Click New.Type under Label 'Log a Meeting'Tab once at you will see 'Log_a_Meeting' is populated under Name field.More items...•
How do I track email opens and clicks in Salesforce?
In Lightning Experience, email tracking applies to all emails and list emails sent through Salesforce, Office 365, Gmail, Email Relay, and Einstein Activity Capture. From Setup, enter Activity Settings in the Quick Find box, then select Activity Settings. Select Enable Email Tracking. Click Submit.
How do you monitor sales activities?
15 Important Sales Activity Metrics to Track in 2020:Number of Leads Created. ... Number of Calls Made. ... Number of Emails Sent. ... Number of Follow Ups. ... Number of Social Media Connections. ... Number of Logged Visits. ... Number of Conversations. ... Number of Discovery Call Summaries.More items...•
How would you track performance of sales reps in Salesforce?
Use the performance chart on the Home page in Lightning Experience to track your sales performance or the performance of your sales team against a customizable sales goal.
How do I see activity history in Salesforce?
Approach-1. Click on setup and search for Lightning Experience Transition Assistant. Under Configure the activities view on record Pages, You will see two option named as Related List and Activity Timeline. Its time to choose what you want.
How do I track user activity in Salesforce?
Go to Setup->Administrative Setup->Security controls->View Setup Audit trail. There you can see all the user activities.
How do I view call history in Salesforce?
Up to three of your last calls are displayed in this list with your most recent call displayed first:To modify a recent call log, click Edit next to the call log's Subject field.To view a saved call log, click the call log's Subject .To view a record that is associated with a call log, click the name of the record.
Can I track email opens in Salesforce?
It is now possible to see whether an email has been opened from the activity timeline in Salesforce – for any emails that have been sent to customers, you'll see whether the email is “unopened” or “read”. You'll even be able to see when the email was first opened and last opened.
What is Einstein activity capture in Salesforce?
Einstein Activity Capture is a productivity-boosting tool that helps keep data between Salesforce and your email and calendar applications up to date. To keep data up to date between applications, Einstein Activity Capture focuses on three types of data—emails, events, and contacts.
What is tracking in Sfmc?
Within SFMC, email tracking uses a 1×1 pixel transparent (i.e. invisible) GIF image to track opens, clicks, and the exact time and date of email opens. This pixel is automatically inserted into every email unless you use an HTML-Paste template. To collect data, the pixel depends on image loading.
Identifying your Sales KPIs
At some point, hopefully, you’ve sat down as a sales team and explored what the key metrics are to determine the desired level of activity of your sales team. You may have identified two, three, four or more key activities, but chances are it’s not many more than that.
How Many? It Should be Black and White
Now that the metric has been established, and the required number of times it should occur each week has been determined, you need to reinforce with every member of the sales team that this is the desired objective. So, come Friday afternoon, a salesperson and sales leader will easily be able to identify whether or not the goal was achieved.
How to Configure and Capture KPIs in Salesforce
Ok, so if you’re still here and you’ve bought into this premise that a solid KPI is an essential tool in your Sales Leader arsenal, the next piece is to determine how you are going to accurately capture this information. Hello Salesforce Activities!
Tracking Your KPIs with Salesforce Activity Reports
So far so good, right? Ok, so now it’s time to put together a report your Sales Leaders will love. Pretty straightforward stuff actually. Create a New Report using the Activities Report Type. Go with the top option, Tasks and Events. Remember, Log a Call and New Task are both “Tasks” to Salesforce.
Micro-managing, or Managing?
I meet an incredible number of Sales Leaders that are averse to managing their teams this way. They feel that is too intrusive, or too granular and claim that it is micro-managing their team. I’ve heard Sales Leaders claim that they have a senior sales staff that really won’t adapt to this level of management style.
Get Your Sales Teams to Embrace Salesforce
We’ll show your sales people how they can become more productive with Salesforce.
When will Salesforce meetings be available?
Availability. Salesforce Meetings is expected to be available in pilot in October 2020 and generally available in February 2021. For more information on Salesforce Meetings register here.
What is the importance of preparation for a sales pitch?
Preparation is critical for any successful sales pitch. Key decision makers must attend the call, and any potential issues flagged and resolved beforehand, so focus is on the presentation and not on any awkward or unexpected questions.
Can salespeople come to meetings?
By utilising Salesforce Meetings, salespeople can come to meetings fully prepared and able to deliver outstanding presentations without ever leaving Salesforce, avoiding unexpected issues or scrambling around for information.
What is the sales cycle?
Sales cycle. The average duration or time, typically measured in days, it takes a salesperson or your team to win a deal. If you take this average and compare it to the age of each opportunity, you can see if your current opportunities are moving through the funnel as expected. 8.
What is dashboard in sales?
A dashboard, such as the one in a car, is a tool that visually showcases information: It’s where you can quickly and easily see vital signs that affect your current task. In business software, a dashboard for your sales platform provides important information at a glance and keeps you aware of necessary metrics and performance standards. Sales management, ops, individual account executives, and other team members all benefit from using sales dashboards.#N#The majority of top salespeople rely on their sales dashboard for day-to-day operations. Depending on your industry, type of sales (B2B or B2C), the size of your company, and your role, your metrics dashboard may not be the same as someone else’s on your team. And based on current incentives, company offerings, and personal and departmental goals, some metrics may be necessary one week but not the next.#N#Your dashboard is an effective way to keep your sales — and your goals — organized and continuously updated. No matter your personal needs, there are specific metrics that are always pertinent. Just like the dashboard in a car, without these data points you won’t know the health of your sales, how quickly you can achieve your goals, or if you need to speed up (or slow down) your sales process.
How effective are dashboards?
Dashboards are most effective when they give you an overview while ensuring you know the details, too. Salespeople and sales managers have to juggle a number of big-picture metrics, including: With that in mind, the perfect sales dashboard should have some combination of the following 12 metrics.
Why are dashboards important?
Dashboards are most effective when they give you an overview while ensuring you know the details, too. Salespeople and sales managers have to juggle a number of big-picture metrics, including: Individual salesperson performance. Pipeline performance. Forecasts. Your company’s competition. Product performance.
Why is it important to use CRM?
Your goal is to display relevant information in a way that’s quickly understood — and using your CRM, to make sure your dashboard is always up-to-the-minute accurate, which is especially important when a salesperson is outside the office and views their mobile dashboard.
Is it easier to sell to existing customers or to sell to new customers?
It’s easier and more cost efficient to sell to existing customers than it is to sell to new customers. As a salesperson, you need to balance new business with upsells. This metric keeps you on track.
Does Salesforce have Loft It?
Once your SalesLoft is connected to your Salesforce account, all of your completed activities will be logged in Salesforce. This means that each time you send an email (or Loft It ), log a phone call with the Dialer, complete an Other step, or even take a note, that completed activity will be recorded within the Salesforce record’s activity history.
Can you log notes in Salesforce?
SalesLoft allows you to log single notes on a Person record. Any time a note is taken, it will be logged in Salesforce under the activity history on that Salesforce object. When logs are made to a Salesforce Contact, the log will also roll up the the Salesforce Account.
Conversion
Opportunity Stage
Opportunity Type
Contact Roles
Primary Campaign Source
Other Fields
Activity Tracking
- In addition to tracking information specific to each deal using the fields outlined above, you’ll also want to track your activity around those deals. Using Salesforce’s Activity Tracking, you can log your calls and emails and set up tasks and reminders for yourself so you can keep yourself on target and make sure nothing slips through the cracks. ...
Pulling It All Together with A Dashboard