What is Salesforce LiveMessage?
Salesforce Live Message is an app downloaded from AppExchange, and it is used to allow customers and companies to have a two-way text message conversation using SMS and Facebook application.
Can you text customers through Salesforce?
Customers can send text messages to your company, and agents can reply from the Service Console. Use the guided setup flow to set up a text messaging channel. Use short code phone numbers to send recurring messages and one-time alerts to your US and Canadian customers.
Can Salesforce track text messages?
The Salesforce SMS integration can also streamline message tracking. Your business text messaging platform can automatically log every text between team members and leads. The platform ensures that messages are logged to the correct contact, lead, account, and opportunity.
How do I send a mass text in Salesforce?
In Salesforce, navigate to a Quick Send message record.In the Audience component, select the Bulk Send tab.Search for and select any list view. ... Click the pencil icon.Optionally, customize the message. ... Select Prepare Bulk Send. ... To start the send, select Start on the Bulk Send component.
How do I send text in Salesforce?
Salesforce doesn't provide any standard feature to send SMS, but we can send SMS notifications to Leads, Accounts and to the records in custom objects. Customer follow-up can be done easily by sending SMS notifications with the help of 'SMS Magic Interact' app that is available in Salesforce AppExchange.
How do I set up SMS in Salesforce?
Note Messaging doesn't support mobile or Voice Over IP phone numbers.From Setup in Lightning Experience, in the Quick Find box, enter Messaging , and then select Messaging Settings.In the Channels section, click New Channel to open the guided setup flow.Click Start.Click SMS.More items...
How do I receive SMS in Salesforce?
Step by Step Guide on Sending & Receiving SMS From / In...Sign up with Twilio.Configure Salesforce to Send SMS.Send SMS from Salesforce.Configure Salesforce to Receive SMS.Receive SMS in Salesforce.
How do I log text in Salesforce?
Enable SMS Logging (User Level)Navigate to Admin Settings > Team.Go to the intended user(s) Options > Configure Integrations.Check Log SMS messages as activities.
What is Mobile Connect Salesforce?
What is MobileConnect? MobileConnect allows you to create SMS/MMS messages within the Salesforce Marketing Cloud's Mobile Studio. MobileConnect doesn't actually send messages directly to the subscriber's mobile phone, however.