Just talk and update your Accounts, Contacts, Opportunities, and Chatter. Voice Assist transcribes your speech to text and automatically updates the correct field in Salesforce. Great for when you are driving. Voice Assist works with any phone.
Full Answer
What devices can I use voice assist for Salesforce with?
Voice Assist for Salesforce can be used with any phone or internet enabled device. Support is included in the Voice Assist for Salesforce package. Voice Assist is a cloud-based speech platform that eliminates the need to use a keyboard or keypad to interact, communicate, connect or transact using any application on any phone or device.
What is Salesforce voice and why does it matter?
“Voice allows companies to command and draw insight from Salesforce in a natural way, making an already powerful system even more powerful.” But as we discovered when we set about building voice capabilities into the Salesforce Platform, it’s not enough to simply design a personable chatbot. “You’ve got to go deeper than that,” says Núñez.
What can a voice assistant do for Your Call Center?
Imagine a voice assistant able to act as a call center partner, flagging when might be the best time for an agent to interject and deliver an upsell to a customer by providing just-in-time feedback.
How to route voice calls service in Salesforce?
Complete the Prerequisites to Route Voice Calls Service Cloud Prerequisites for Routing Voice Calls Add Agents to the Contact Center Map Your Salesforce Queues to Telephony Provider Queues
Can you dictate into Salesforce?
Voice Assist for Salesforce can be used with any phone or internet enabled device. Support. Voice Assist is a cloud-based speech platform that eliminates the need to use a keyboard or keypad to interact, communicate, connect or transact using any application on any phone or device.
What is Einstein voice?
The premise of Einstein Voice was to enable users to do more on the run; recent changes to the way we work have meant that focus has changed to collaboration tools, ensuring users can stay productive and in touch from anywhere. Salesforce Anywhere adds chat and video capabilities directly within Salesforce.
What is Salesforce voice?
Voice integrates intelligent telephony into Salesforce for a seamless agent experience. Agents can talk with your customers using an intuitive softphone that leverages the power of Amazon Connect, including real-time call transcription.
What is lightning voice?
Lightning Voice offers an outbound calling product with an optional inbound calling product. Lightning Voice outbound is available at $45 per user, per month and Lightning Voice inbound is available for an additional $5 per user, per month.
Why is voice important in business?
By freeing people up from the task of keying in data, voice can give them an easier way to enter vital details about their activities into the company system. “Humans were born to talk, not type — voice supports a natural inclination to divulge more pertinent information as we speak,” says Machado.
Does Salesforce have AI?
Salesforce’s AI experts work closely with the Einstein Voice team to ensure that their offerings incorporate the latest advances in machine learning and NLP. While we are not yet at the point where voice assistants can do everything in the way that humans do, it’s these advances that are making voice-enabled devices more capable of handling nuance in conversation, and more readily adaptable to different contexts.
