Slaesforce FAQ

how to view potential duplicate records in salesforce

by Eleonore Aufderhar Published 2 years ago Updated 1 year ago
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Select a record with the warning message ‘duplicates exist for this record’ and select view records Select the records in the view duplicates window and select next From the compare ‘object’ window review each column and select the field value that you want to keep as the master record

Hitting the 'Find Duplicates' button on the Lead record, presents the option to check the following options: Name. Last Name.

Full Answer

How to report on duplicates in Salesforce?

To report on the duplicates, you’ll need to create a new report type and then create a report. Go to Report Types in Setup Create a new Report Type Choose the object that has duplicates as the primary object (i.e. Leads, Contacts, Your Custom Object)

How to merge multiple records in Salesforce with potential duplicate?

A: Existing potential duplicate component allows you to merge only up to 3 records. Once you enable potential duplicate component for an object like lead or Account or Contact. First we need to create duplicate rule. When we create duplicate rule we need to select matching rule.

What is the standard account duplicate rule in Salesforce?

The standard account duplicate rule, one of the defaults that come with Salesforce. The Matching Rule is referenced in the Duplicate Rule. Matching rules are the best place to start since they determine what defines a duplicate.

How can I prevent sales reps from creating duplicate accounts?

By activating duplicate rules and the Potential Duplicates component, you can control whether and when sales reps can create duplicate accounts, contacts, and leads. You can also give them permission to merge duplicate leads, business and person accounts, and contacts.

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How do you find potential duplicates in Salesforce?

In Setup, use the Quick Find box to find Lightning App Builder. On accounts, contacts, or leads, add the Potential Duplicates component. Select how you want to alert sales reps to duplicates.

How do I find duplicate contact records in Salesforce?

Find duplicates across your org by running duplicate jobs. Use reports to share job results with others, and use duplicate record sets to merge the duplicates. Use information about completed jobs to track your progress in reducing duplicate records.

How do I activate duplicate rules to identify potential duplicate records in Salesforce?

From Setup, use the Quick Find box to find Duplicate Rules. To edit a rule, click the rule name, and click Edit. To create a rule, click New Rule, and select the object you want the rule to apply to. Enter the rule details, including a name, description, and record-level security settings.

How do I manage duplicate records in Salesforce?

To manage duplicates that aren't surfaced by a duplicate rule, create a duplicate record set.On a duplicate record set list view, click New.Specify a duplicate rule (in the Duplicate Rule field) or a duplicate job (in the Parent field).In Lightning Experience, in the Related tab, click New.

Where is view duplicates in Salesforce lightning?

In Lightning Experience and Salesforce Classic, duplicate alerts are displayed on the record home page for an account, contact, or lead. In Lightning Experience, duplicates are identified using matching rules, which are applied to individual records or duplicate jobs.

How do you find duplicates in Salesforce lightning?

In Setup, use the Quick Find box to find Lightning App Builder. On accounts, contacts, or leads, add the Potential Duplicates component. Select how you want to alert sales reps to duplicates. You can't add the Potential Duplicates component to custom objects.

What is potential duplicate in Salesforce?

Potential Duplicates are found based on the Duplicate Rules activated on the object. They provide results based on the matching rule methods and activated Duplicate Rules. Duplicate Record Sets use the Matching Rules active on the object and the key of the first record created in the match.

How do you find duplicates through config for custom objects in Salesforce?

How to use Duplicate Check with a Custom Object in Salesforce...Step 1 Add custom Object to DC Setup. ... Step 2 Create a custom DC Check button in Salesforce Classic. ... Step 3 Add the DC Check button to your custom Object Layout. ... Step 4 Create a custom DC Merge button in Salesforce Classic.More items...

What is Matchblank in Salesforce?

If you select Match Blank Fields for a field and that field is blank in both records being compared, the fields are considered matches. However, if you select Match Blank Fields for a field and that field is blank in only one of the records being compared, the fields aren't considered matches.

Can we remove duplicates in Salesforce reports?

You can't remove the duplicates in the report; the report builder doesn't do distinct so I'd recommend Excel.

How do I find duplicates in Apex?

Use FindDuplicates to apply active duplicate rules associated with an object to records represented by input sObjects. FindDuplicates uses the duplicate rules for the object that has the same type as the input sObjects.

What Comes Out-of-the-box?

Out of the box, Salesforce provides three matching rules: for Accounts, Contacts, and Leads. These alone are insufficient, because:

1. Account Exact Name

Purpose: To prevent the creation of multiple Accounts with the exact same Account name.

2. Account Name Potential Match

Purpose: to warn users of a potential duplicate where account names differ slightly.

Leads & Contacts (People Duplicates)

Leads and Contacts are a bit more complicated. Sometimes users will say “I want to prevent Lead duplicates.” Or “I want to prevent Contact duplicates.” Both great goals, but still does not solve the total duplicate problem, even in tandem.

3. Lead-to-Lead Email Exact Match

Purpose: To prevent the creation of multiple Leads with the exact same email.

4. Lead-to-Contact Email Exact Duplicate Rule

Purpose: To prevent the creation of multiple Leads-to-Contacts with the exact same email.

5. Contact-to-Contact Email Exact Duplicate Rule

Purpose: To prevent the creation of multiple Contacts with the exact same email.

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Customizing Matching Rules

to Set Up Your Matching Rules, Follow These Steps

  1. In Salesforce Setup, search for Matching Rules on the left menu
  2. Click New Rule to create a new rule or click Edit to edit an existing rule. Note: Rules that are active cannot be edited, deactivate the Duplicate rule and the Matching Rule to edit. Standard rules...
  3. Choose the object that the matching rule is for.
  1. In Salesforce Setup, search for Matching Rules on the left menu
  2. Click New Rule to create a new rule or click Edit to edit an existing rule. Note: Rules that are active cannot be edited, deactivate the Duplicate rule and the Matching Rule to edit. Standard rules...
  3. Choose the object that the matching rule is for.
  4. Enter a rule name and select the fields and matching method for each one. For details on the matching methods, check out the Salesforce help.

Customizing Duplicate Rules

  • Now that you have matching rules, you can decide what happens when they find a match. To customize Duplicate Rules search for Duplicate Rules in Salesforce Setup. Like Matching Rules, there are a few things you may want to consider before setting these up: 1. Should duplicate checks bypass sharing?If your organization's records are private, you'll have to determine wheth…
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to Set Up A Duplicate Rule, Follow These Steps

  1. In Salesforce Setup, search for Duplicate Rules on the left menu.
  2. Click New Rule and choose an object or edit an existing rule. To edit a rule, you have to deactivate it first.
  3. Name the rule - if you plan to have a lot of rules, consider a naming convention so it’s easier to find the rule you need to edit.
  1. In Salesforce Setup, search for Duplicate Rules on the left menu.
  2. Click New Rule and choose an object or edit an existing rule. To edit a rule, you have to deactivate it first.
  3. Name the rule - if you plan to have a lot of rules, consider a naming convention so it’s easier to find the rule you need to edit.
  4. Bypass sharing rules if needed - if you want to match on all records, change Record-Level Security to Bypass sharing rules.

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