Is Salesforce the best cloud service?
With that, here are the tools you can use to build apps on Lightning Platform:
- Salesforce Environments. A secure and isolated development environment for developers and admins to test ideas, accelerate app development, and customize the platform. ...
- Heroku. It lets you extend Salesforce by building engaging experiences through custom apps. ...
- mySalesforce. ...
- myEinstein. ...
- Salesforce App Cloud. ...
Why do you need Salesforce community cloud?
Set Up an Experience Cloud Site for Customer 360 Identity
- Learning Objectives. Enable Salesforce Experience Cloud sites. ...
- Experience Cloud Sites and Customer 360 Identity. ...
- Provide a Site Domain Name. ...
- Enable Experience Workspaces. ...
- Create Your Site. ...
- Control Membership to Your Site. ...
- Complete the Initial Site Setup. ...
- View Your New Login Page. ...
- Replace the Logo on the Login Page. ...
- Resources. ...
How to setup Salesforce community?
- Click Preferences.
- Check the following boxes: General Show nicknames Give access to public API requests on Chatter Show all settings in Workspaces Experience Management Allow members to flag content Enable setup and ...
- Uncheck the following boxes: General Enable direct messages Experience Management Show number of people discussing suggested topics
What makes Salesforce No 1 Cloud Platform?
What makes Salesforce No 1 Cloud Platform. It is common knowledge that Salesforce has emerged as a leading CRM platform. It is in fact the first successful cloud company breaking into the world of on-premise solutions. The game changer was of course the simplicity, ease of integration and rapid development using drag and drop.
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What is the use of community cloud in Salesforce?
Community Cloud is a social platform from Salesforce.com that is designed to connect and facilitate communication among an organization's employees, partners and customers.
Is Salesforce community cloud the same as experience cloud?
To better reflect the many types of connected digital experiences you can create—including portals, websites, help centers, forums, and mobile apps—Community Cloud is now called Experience Cloud. Where: This change affects all Salesforce orgs using Community Cloud.
Is Salesforce communities now experience cloud?
A long-expected announcement finally came from Salesforce last week; Community Cloud has been renamed Experience Cloud (view a demo).
What are the features of a Salesforce community cloud?
Salesforce Community Cloud FeaturesBusiness Integration.Personalization.Customization.Branded Community.Mobile Optimization.Case Escalation.Knowledge Base and Q&A.E-commerce.More items...•
What is Salesforce communities?
What are Salesforce Communities? Salesforce is a San Francisco based company that provides customer-relation management (CRM) software solutions. Above all, Salesforce communities are brand spaces that work to facilitate collaboration and connection for employees, business partners, and customers.
What is Salesforce CDP?
Salesforce CDP is a self-service customer data platform, or CDP, that drives personalization and engagement. Using a series of solutions, you can achieve a single, actionable view of your customer built on the world's #1 customer platform. Your Guide to Salesforce CDP.
How do I learn Salesforce Community Cloud?
1:498:19Salesforce Community Cloud Overview - YouTubeYouTubeStart of suggested clipEnd of suggested clipRemember the following points the first step in creating a community is checking to see if yourMoreRemember the following points the first step in creating a community is checking to see if your organization has communities licenses go to company profile. And click on company information.
Who uses Salesforce Experience Cloud?
Companies using Salesforce Experience Cloud for Customer Experience include: Department for Work and Pensions, a United Kingdom based Government organisation with 96011 employees and revenues of $231.00 billion, JPMorgan Chase & Co., a United States based Banking and Financial Services organisation with 271025 ...
What is Salesforce CMS?
Salesforce CMS is a hybrid content management system, where you can curate and share content, manage multiple language versions of your content, and control who creates what. Use Salesforce CMS to create, manage, and deliver content from a central location, and then share that content across multiple channels.
Who uses Salesforce communities?
Companies using Salesforce Community Cloud for Customer Experience include: Walmart Inc., a United States based Retail organisation with 2300000 employees and revenues of $572.75 billion, AmerisourceBergen Corp., a United States based Healthcare organisation with 41000 employees and revenues of $189.89 billion, CIGNA ...
How much does Salesforce community cost?
Salesforce Communities pricing: Customer Community: $2 per login or $5 per member/month. Customer Community Plus: $6 per login or $15 per member/month. Partner Relationship Management: $10 per login or $25 per member/month.
How many types of communities are there in Salesforce?
An organization can build a community to meet any number of needs, but there are three main community types in Salesforce: Customer communities. Employee communities. Partner communities.
What is Salesforce Community Cloud?
Salesforce Community Cloud has an array of templates that you can choose from to suit your company’s needs and aesthetics. You can add portals, forms, and widgets, as well as embed photos and videos to make your site look appealing.
Why is cloud storage important?
Since it is cloud-based, you and your members can access it easily using any device. Another benefit of storing your data in the cloud is that you won’t lose any files if your computer breaks down or if natural disasters such as floods, fires, and earthquakes occur.
What is Salesforce Community Cloud?
Salesforce Community Cloud is an online platform that builds branded web portals for responsive consumer, employee, and partner engagement.
Why do businesses use Salesforce?
Businesses use Salesforce customer communities to build a digital space where consumers are free to engage with your business and can also access information easily. These communities are aimed towards fulfilling all the requirements of the customers.
What is customer community?
A customer community does not just empower customers to engage with other customers and employees within your organization, but it additionally enables them to see engagements between other consumers and team as well. Customers have access to self-service options like articles and FAQs on the portal.
Redefining the Customer Experience
If you’ve read our previous blogs, you probably heard us talk about the Customer 360-degree view. With Salesforce, all your relevant information and data are synced in one place. Community Cloud’s primary function is to use this data to improve your customer’s or partner’s experience when dealing with your organization.
What are the different types of Community Licences?
There are a few different options when it comes to licensing in Community Cloud. Depending on what the purpose of the community is will determine the license type. Below is a list of the different license types.
Common Use Cases
This is a brief overview of the 3 most common use cases, we will cover these more in later blog posts.
Features and benefits of Community Cloud
Files ConnectOne thing to mention here is Files Connect. This feature is what is used to integrate 3rd party files (Microsoft OneDrive, Google Drive, etc) to salesforce, which gives users instant access to them on mobile and social devices. This means that you can share files with customers instantly.
Takeaway
To conclude, if you want to improve your relationship with customers, partners, and employees, then Community Cloud is for you. Here are some of the key takeaways you should keep in mind when you are considering Community Cloud:
How many cloud tiers does Salesforce have?
For a start, generally speaking, Salesforce comes in four different tiers, as you can see below. It’s also important to note the four different clouds available, too: Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud. Each of these “clouds” is catered towards its target area.
How many apps are there in Salesforce?
The marketplace, known as the Salesforce AppExchange, launched in 2006. Since then, the number of apps available has only grown. Today, there are over 5000 apps, from Asana to the Lightning Knowledge dashboard. At least 300 of these apps are mobile-ready, too, with an increasing focus on mobility for the future.
Is Salesforce easy to use?
Ease of use: Salesforce is straightforward and intuitive, so you can spend more time focusing on business than wondering how to handle the software. You can also log in from multiple devices, including a dedicated mobile app, and view and update customers’ data with ease.
Can you customize Salesforce?
Customization options: You can completely customize Salesforce the way you want and need it to be. You perform this with either point-and-click tools or via code for more in-depth customization. You can also add custom fields and tabs, email templates, enhanced reports and dashboards, and automated task management.
Does Salesforce have add ons?
Salesforce has few problems when it comes to add-ons. In fact, users will have access to one of the largest third-party app marketplaces in the world of CRM. That means integrating essential apps like Zendesk and QuickBooks is a complete breeze. The marketplace, known as the Salesforce AppExchange, launched in 2006.
Why do I like Salesforce?
Overall: I like Salesforce because it is the leading platform in the industry, has the most robust set of features and definitely has excellent support. If there were an area I'd like to see improvement it would be around 3rd party integration.
What is the benefit of Community Cloud?
Pros: Community Cloud makes it quick and easy to put a basic site together that has access to your Salesforce data. There are several pre-defined template options + multiple out of the box widgets that make it possible to get something up and running quickly. A branding editor allows basic changes to the site's colors, logo etc. Access to CSS allows for greater customization.
Why is partner community important?
Overall: As the Partners performance is critical for company growth, Partner community presents a powerful way to collaborate with Partners and share the required information to them on a timely basis to make them successful. The partner can see the Quota and current status through the community on a real-time basis through powerful analytics tool and help to grow your company. Partner Community helps a company to optimize every stage of partner lifecycle in easy and quick way
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What is Salesforce Experience Cloud (formerly Salesforce Community Cloud)?
The Salesforce Experience Cloud (formerly Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects.
Frequently Asked Questions
Magnolia, Crownpeak DXM, and Adobe Audience Manager are common alternatives for Salesforce Experience Cloud (formerly Salesforce Community Cloud).