What is Salesforce service cloud?
Service Cloud is a product offered by Salesforce. Salesforce provides software solutions to businesses, and Service Cloud is its CRM solution for customer service teams.
What is Salesforce customer success platform?
In October 2014, Salesforce announced the development of its Customer Success Platform to tie together Salesforce's services, including sales, service, marketing, analytics, community, and mobile apps. In October 2017, Salesforce launched a Facebook Analytics tool for business-to-business marketers.
What is Salesforce software used for?
Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) service and also provides a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.
What is Sales Cloud Einstein by Salesforce?
Sales Cloud Einstein by Salesforce gives you a comprehensive set of CRM features to speed up business processes and improve effectiveness and productivity. Sales Cloud tools help reps reduce redundancies, optimize processes, prioritize actions, communicate better, and access information to close deals.
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Does Salesforce have its own cloud?
Salesforce, as a CRM software-as-a-service provider, has hosted its customers' data about their customers in its own cloud for years. Over the years that has spared enterprises a lot of worry about managing data centers and network infrastructure.
What type of cloud computing is Salesforce?
Software As A ServiceCloud Computing from Salesforce. It's called Software As A Service (or SaaS). Businesses are freed up from having to maintain or upgrade software and hardware. Just log on and get to work, from anywhere and, in many cases, any device.
What is considered cloud native?
A cloud-native application is a program that is designed for a cloud computing architecture. These applications are run and hosted in the cloud and are designed to capitalize on the inherent characteristics of a cloud computing software delivery model.
What is difference between cloud native and cloud?
Cloud-based: Applications are tightly integrated, and upgrades may be needed for the entire stack, causing downtime. Cloud-native: Faster to deploy because there is no hardware or software to deploy. Cloud-based: Slower because of hardware provisioning or software setup.
How is Salesforce cloud-based?
As a cloud-based service, Salesforce capitalizes on the benefit of data storage and accessibility from anywhere to draw a customer base. Using a cloud-based software allows companies to track live data, community discussions and manage analytics from anywhere - and with constantly updating speed and accuracy.
What is the difference between cloud computing and Salesforce?
As for the difference: cloud computing is a generic teram. Salesforce provides one specific implementation of it. Microsoft has come up with Azure. Amzaon started it with EC2 (elastic cloud) Google and Apple are in the line and there are many small time providers of cloud as well.
Are Azure clouds native?
Build your cloud-native apps with Azure fully managed services, seamlessly integrated development tools and built-in, enterprise-grade security. Use the tools and technologies of your choice, while implementing a microservices-based, cloud-native architecture that makes it easier to develop and scale your applications.
What is AWS cloud native?
Cloud native architecture is a design methodology that utilizes cloud services such as EC2, S3, Lambda from AWS, etc to allow dynamic and agile application development techniques that take a modular approach to building, running, and updating software through a suite of cloud-based microservices versus a monolithic ...
What is cloud native SaaS?
So what is cloud-native SaaS? Software-as-a-Service (SaaS) that is developed, designed and deployed as cloud-native applications (aka cloud-native SaaS) are composed of several independent services - or in other words, they are built using composable architecture.
What is opposite of cloud native?
The polar opposite of cloud native applications are 1980's, monolithic mainframe applications or your 1990's client-server applications. These could be migrated to the cloud as-is, but the chances of them working are unknown, whereas the missed opportunity of being able to exploit cloud features is known.
What is non cloud native?
This means stateful applications that write data to their root file systems can now successfully run on Kubernetes. Another common attribute of non-cloud-native, stateful applications is that they require careful management to survive node loss, software upgrade, and application cluster expansion and contraction.
Are containers cloud native?
Containers, part of a more general software approach called cloud-native, are a response to these demands. They are small software packages which, ideally, perform a small, well-defined task. Container images include all the software, including settings, libraries, and other dependencies, needed for them to run.
What is 100% native Salesforce?
A 100% native Salesforce app is built on the force.com platform and lives in Salesforce completely. Non-native apps, in contrast, were not built with the Salesforce platform but still have integrations with Salesforce that allow organizations to enhance their use of Salesforce.
Is Salesforce a native app?
A 100% native Salesforce app is built on the force.com platform and lives in Salesforce completely. Non-native apps, in contrast, were not built with the Salesforce platform but still have integrations with Salesforce that allow organizations to enhance their use of Salesforce. There are plenty of blog posts that will tell you that native apps are the only secure and reliable option for Salesforce apps, but this is not the case.
What is Devops?
Devops is now a term that describes the entire field of enterprise application delivery, or how a company manages the resources required to deliver new apps. Today “doing devops” is to strategically engage in enterprise application delivery as the new means of production.
What is Cloud Native Computing?
Cloud native computing evolved out of computer virtualization and application containerization, which was introduced by Docker in 2012. With containers, it became easier to split up monolithic applications into a more resilient and scalable microservices architecture.
Salesforce Platform is a Cloud Native App
The way the CNCF defines cloud native computing describes how Salesforce produces the Salesforce platform. Salesforce uses cloud native computing products and services to build and deploy the Salesforce platform. In fact, Salesforce is a cloud native devops leader when it comes to building complex, global cloud native applications.
Cloud Native versus Salesforce Devops
Most of the differences between cloud native and Salesforce devops is that app producers are dealing with business processes expressed as technical requirements, and not just technical requirements.
Find Your Cloud Native Pixie Dust
The beauty of the cloud native devops ecosystem is its diversity. There are hundreds of tools designed to perform very specific functions. I hope you explore the CNCF ecosystem the next time you are looking to spruce up your Salesforce enterprise application delivery.
Challenge
The leader in customer relationship management software, Salesforce supports more than 150,000 organizations with its customer success platform and other products. Behind the scenes, “the big thing we’re trying to establish is a unified interoperability strategy across the company,” says Ryan Michela, Principal Engineer, Service Mesh Team.
Solution
Deciding between gRPC and REST-type services, the team went with gRPC in 2016 because “through protocol buffers, it has a backwards compatibility built in from the beginning and establishes a very strong contract between components,” says Michela.
Impact
Service mesh and gRPC “have been fantastic for distributing service contracts so that teams can have a very well-understood, well-defined interface between each other over the network, whereas JSON and REST tend to be more fluid and leave a lot more open to interpretation,” says Michela.
Dramatic changes made with just a handful of people on the team
The leader in customer relationship management software, Salesforce supports more than 150,000 organizations with its customer success platform and other products.
When did Salesforce buy Slack?
On December 1, 2020, it was announced that Salesforce would acquire Slack for $27.7 billion. In February 2021, Salesforce announced that CFO Mark Hawkins would be retiring from his position after six years of working for the company, retaining however a position as CFO emeritus until October.
How much revenue does Salesforce have in 2019?
For the fiscal year 2019, Salesforce reported revenue of US$13.28 billion, an increase of 26% year-over-year and 26% in constant currency. The CRM giant reported subscription and support revenues of US$12.41 billion, an increase of 27% year-over-year.
Why did Salesforce reject donations?
The not-for-profit organization Refugee and Immigrant Center for Education and Legal Services (RAICES) rejected a US$250,000 philanthropic donation from Salesforce because the company has contracts with U.S. Customs and Border Protection. The executive director of Raices, Jonathan Ryan, tweeted that "When it comes to supporting oppressive, inhumane, and illegal policies, we want to be clear: the only right action is to stop" in reference to the rejected donation. Salesforce CEO Marc Benioff responded in an official statement that the company's employees "don't work with CBP regarding separation of families. CBP is a customer & follows our TOS. We don't have an agreement with ICE. I'm Proud of the Men & Women who protect & serve our country every day & I'm Proud of our Ohana ."
What are the tabs in Salesforce?
Salesforce users can configure their CRM application. In the system, there are tabs such as "Contacts," "Reports," and "Accounts." Each tab contains associated information. Configuration can be done on each tab by adding user-defined custom fields.
What is Lightning Platform?
Lightning Platform (also known as Force.com) is a platform as a service (PaaS) that allows developers to create add-on applications that integrate into the main Salesforce.com application. These third-party applications are hosted on Salesforce.com's infrastructure.
Is Salesforce a tax avoidance company?
Tax avoidance. In December 2019, the Institute on Taxation and Economic Policy found that Salesforce was one of 91 companies who "paid an effective federal tax rate of 0% or less" in 2018, as a result of the Tax Cuts and Jobs Act of 2017.
Does Salesforce use Solaris?
The company uses the Momentum platform from Message Systems to allow its customers to send large amounts of email.
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CRM Software Features & Benefits from Salesforce
Sales Cloud Einstein by Salesforce gives you a comprehensive set of CRM features to speed up business processes and improve effectiveness and productivity.
What does Salesforce Service Cloud do?
Enables your customer service team to resolve cases faster, automate processes, and boost team efficiency with service analytics.
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How businesses can use Salesforce Service Cloud
Salesforce Service Cloud is designed to assist your business’s customer service team. Customer service agents can use it to increase efficiency in a variety of ways. Using automated workflows, they can reduce their workload by delegating common, repetitive tasks to Salesforce Service Cloud’s Einstein AI .
Features and benefits of Salesforce Service Cloud
By aggregating all tickets into one easily navigable database and merging any duplicate tickets, Service Cloud enables customer service agents to avoid working on the same case twice. This increases efficiency and results in a smoother customer experience.
How much does Salesforce Service Cloud cost?
Salesforce Service Cloud is priced on a pay-as-you-go basis with four tiers of pricing available, each with more features than the last. Pricing is quoted as per user/per month, billed annually, with the lowest-priced tier starting at $25 USD monthly and the most expensive tier starting at $300/month.
What are the cloud services Salesforce offers?
Salesforce offers two cloud services—Software as a Service (SaaS) and Platform as a Service (PaaS). Software as a service refers to providing access to software directly over the cloud. Salesforce has a broad range of SaaS services, including CRM software, business analytics software, and corporate social sustainability analytics.
How do I know if I have Salesforce Service Cloud?
You can check if you have a Service Cloud license by navigating to the licenses section from your Salesforce dashboard. Log into Salesforce and navigate to Setup in the sidebar on the left. Then go to Company Settings > Company Information > Licenses. Once there, look at your list of licenses.
