Yes, at Salesforce, we believe customers always come first. Can you talk to us about how T-Mobile is using Salesforce? We run our business on Salesforce.
What is Salesforce and how does it help T-Mobile?
Salesforce helps T-Mobile put the customer first. In 2008, T-Mobile’s B2B division, T-Mobile for Business, was already using Salesforce for its basic CRM functionality. But when business customers started sales conversations in retail stores, there was no way to pick up with customers if they then decided to buy outside the store.
What are the benefits of T-Mobile for business?
Today, millions of businesses have joined T-Mobile for Business. Customers of T-Mobile for Business now get better customer service and faster responses, thanks to better, more complete tools for information capture. T-Mobile sales staff, meanwhile, has more time for customers.
What is T-Mobile’s new sales process?
T-Mobile’s sales reps can now create orders, receive approvals and close deals on the spot. With Sales connected to Operations, Legal and Finance, the T-Mobile sales process went from 120 clicks down to just eight, and sellers are now free to spend more time interacting with their customers.
How many people does T-Mobile serve?
The fun way to learn Salesforce. The people are loving the revolution. This customer-obsessed approach is working. T-Mobile now serves 76 million people — more than twice as many as when Legere took over in 2012.
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Does tmobile use Salesforce?
T-Mobile is achieving its ambitions in sales and customer service and has leveraged its Salesforce platform for further business transformation.
Who are Salesforce main customers?
Among the 150,000 Salesforce customers worldwide, the most prominent are Spotify, Amazon Web Services, U.S. Bank, Toyota, Macy's, T-Mobile, and others.
Does Sprint use Salesforce?
Sprint's transformation with Salesforce has gone beyond sales to address additional core business processes. Using the Salesforce Platform, the company replaced legacy apps that were expensive to maintain with new, cloud-based ones.
What is Salesforce and who uses it?
Salesforce, Inc. is a famous American cloud-based software company that provides CRM services. Salesforce is a popular CRM tool for support, sales, and marketing teams worldwide. Salesforce services allow businesses to use cloud technology to better connect with partners, customers, and potential customers.
What companies use Salesforce?
3. List of Companies Using SalesforceCompany NameIndustryCisco Systems IncComputers and ElectronicsMotorola IncTelcomYamaha CorporationWholesale and DistributionAllianz AGFinancial Services10 more rows
Which companies are using Salesforce CRM?
Top 12 companies are using Salesforce CRM in USASpotify.Amazon Web Services.U.S. Bank.Toyota.Macy's.T-Mobile.Aldo.The New York Post.More items...
What is a salesforce Sprint?
A “sprint” is the duration of time to deliver one or more features (usually a few weeks).
Who owns Salesforce?
Marc BenioffMarc Benioff is Chair, Co-CEO, and Co-Founder of Salesforce and a pioneer of cloud computing. Under Benioff's leadership, Salesforce is the #1 provider of customer relationship management (CRM) software globally and one of the world's fastest-growing enterprise software companies.
Does Amazon use Salesforce?
Through this expanded partnership, Salesforce has chosen Amazon Connect as its preferred contact center technology and will resell Amazon Connect as part of its new upcoming offering, Service Cloud Voice, making it easy for organizations to deliver better customer service at a lower cost.
What exactly Salesforce does?
Salesforce is a company that makes cloud-based software designed to help businesses find more prospects, close more deals, and wow customers with amazing service.
Who is Salesforce biggest client?
The largest Salesforce customers in the United States are the following:Amazon Web Services.American Express.U.S Bank.The Hershey Company.Toyota.L'Oreal Americas.T-Mobile.The New York Post.More items...•
What size companies use Salesforce?
Salesforce has more than 150,000 customers, many of which are small businesses. Once a small business itself, Salesforce got off the ground by serving small business needs. Today, some of the biggest companies in the world rely on Salesforce but still, many of its customers are startups and small businesses.
Who is Salesforce biggest competitor?
Top Salesforce AlternativesMicrosoft.Oracle.SAP.SugarCRM.Zoho.Sage.Zendesk.CRMNEXT.
Does Amazon use Salesforce?
Through this expanded partnership, Salesforce has chosen Amazon Connect as its preferred contact center technology and will resell Amazon Connect as part of its new upcoming offering, Service Cloud Voice, making it easy for organizations to deliver better customer service at a lower cost.
What are the roles of partnerships and innovation in the future of 5G?
Partnerships are going to be central. Ultimately, it’s all going to be up to the imagination of innovators everywhere and what they do with the technology. We’re here to be a catalyst for that innovation.
Talk to us about delivering customer-first service
Our strategy is to put customers first, and to change the rules of the industry in their favor. We listen to them and make changes that they’ll appreciate. We believe that if we make an investment in customers, they’ll make an investment back in us. That’s our formula. It’s so simple and easy to say, but it turns out that it’s hard to do.
When did T Mobile start?
T-Mobile U.S. was launched in 2002, when mobile phones had half-inch screens and were only “smart” enough to support talking and text. Only a fraction of a percent of retail sales were online. Today’s customers shop in a different world. They move freely from mobile, to stores, to the web.
Is T Mobile still training?
T-Mobile is still training @Work representatives with the new app. Once it has been completely deployed, leaders plan to expand the app’s usage to the consumer business where they'll be able to share leads between their telesales teams, in-store retail associates, and online shopping sites.
We talked with T-Mobile about the larger trends and shifts in the communications industry, and how being customer-obsessed leads to business growth
Partnering with businesses everywhere in a mobile-first era, T-Mobile for Business’ customers span the spectrum from small shops to some of the largest public and private sector organizations.
Top 5 Takeaways
The evolution from 4G to 5G will be one of the biggest changes in the Communications industry, opening up a whole new set of customer experiences.
A Single, 360 Shared View of Every Customer
Welcome to Salesforce Customer 360, One Integrated CRM Platform for uniting Marketing, Sales, Commerce, Service, and I.T. Departments.
Leading Through Change
Watch stories filled with thought leadership, inspiration, and insights from business leaders and our greater community.
Insight
As the “uncarrier,” T-Mobile aspires to change wireless for good — providing the connectivity and services that matter to their customers and the world.
Idea
Working with IBM Services for Salesforce, T-Mobile has embarked on a number of Salesforce initiatives aimed at empowering employees. Recent transitions to Salesforce Sales Cloud Lightning and Field Service Lightning have streamlined sales and services processes within T-Mobile for Business, and across more than 5,000 retail stores nationwide.
Impact
T-Mobile has continually leveraged emerging features across Salesforce Clouds and products to deliver innovation to its employees and customers.
Case studies
IBM and RBS have co-created an AI-powered, cloud-based platform that empowers mortgage call center employees with real-time digital mortgage support for home buyers.
Talk to us about getting started
We have a vast portfolio of capabilities, services and products to help jumpstart your transformation journey. Click below for two places to start.
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INST… 0 5000 10000 Software and Internet Financial Services Media and Entertainment Telecommuni… Non Profit Education Other Wholesales and Distribution
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